Technical support sucks

[badboychronic]

When I called I told them the Magic Jack box did not work .
After talking to 5 people They got it .
I was told I can get a new one for $10.43
I know that's not bad but I just paid 10 bucks today to renew
I'm just saying when My moen facet went bad after 3 years they sent the parts free no cost to me did it 3 times until they got it right. The buy it for looks buy it for life was real .
When my cuisinart coffee maker went out they did the same sent me a new one and both of those things cost high dollar that little black Magic jack box is cheap and for 10 bucks over the 79 I paid . I told the dude to look at my phone record so that he could see how much I use it I don't but been with them for years .
I told him I was with vonage for 5 years but give them up to magic jack .
Now I see Something called GVJackAPP that may do what I'm looking for using my Magic Jack I would of loved to stay with the MJ but poor customer service means a lot to me .How about you give up a little of that profit and get some workers that know how to listen . I was told to plug it in and out no less the 6 times by one person .I very good with computers and did that before I even called .
Anyways you can do better .
For anyone that wants to see it all here is some of it I lost the link after
they tried to do the computer connect the first time and did not get that .
But here it is .

Please wait for a site operator to respond.

You are now chatting with 'Sydney'

Your Issue ID for this chat is LTK554092169212X

Sydney: Hello, how may I help you?

chris milliner: My jack stoped working I put it back into my computer and just got a download but its still doing noting but say insert magicjack I did notice that the Black AC Adapter provided does not make the light come on so I tryed using a iphone one and the lights on but not working .

Sydney: Please unplug your magicJack and plug it back after 20 seconds to a different USB port in your computer.



chris milliner: I have been doing this for the last 30 min . the first time I put it in the usb it windows tryed to read it but i pulled it back out to put it in the back and now windows is not trying to read it but just to ask to formate it .

Sydney: Is the magicJack plugged into the same computer you are using to chat me right now?

chris milliner: yes

Sydney: Please click the link to download and run the magicJack upgrade:

Sydney: http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

Sydney: Please inform me as soon as the upgrade is finished.

chris milliner: done

chris milliner: just say insert magicjack

Sydney: Please unplug your magicJack and plug it back in after 20 seconds.

chris milliner: Just so you know I'm not new I have been with magicjack for years any time the power goes out I have to put it back in my computer and it always works but this time the ac adapter went out on it and that may mean something else is wrong .

Sydney: Please ccoperate, we will do that if this one will not work.

chris milliner: I did what you said

Sydney: Please try to make a call now.

chris milliner: Says insert your magicjack to make calls

Sydney: Is the magicJack currently plugged in with the solid blue light on?

chris milliner: yes

chris milliner: I don't have the phone cord in it

Sydney: Please unplug your magicJack and plug it back after 20 seconds to a different USB port in your computer.


chris milliner: I just trying to get it on the computer first then move it to the other room

Sydney: Okay.

chris milliner: When I click on the drive it says .

chris milliner: How would you like to use this disc ?

chris milliner: in the pass that would open up magicjack now its not

Sydney: Please unplug your magicJack and plug it back in after 20 seconds.

chris milliner: again insert your magicjack to make calls

Sydney: Do you have any other available USB port in your computer?

Sydney: Please do try them all.

chris milliner: yes many

Sydney: Please do try them all.

Sydney: Are we still connected, Chris?

chris milliner: yes

Sydney: How is it now?

chris milliner: done them all noting

Sydney: Okay.

Sydney: One moment please...

Sydney: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jamie'

Your Issue ID for this chat is LTK554092169212X

Jamie: Hello. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.


chris milliner: ok

Jamie: Thank you for waiting. Is the magicJack plugged directly into the same computer you are using to chat me right now?



chris milliner: yes

Jamie: Does your magicJack device still has steady blue light on it?


chris milliner: yes

Jamie: Open Task manager (CTRL+ALT+DEL) and end all magicJack processes in there.
(autorun.exe, autorunu.exe, upgrade.exe, magicJack.exe. magicJackLoader.exe, MagicJacksetup.exe, mJSetup.exe, Setup.exe, UTSCSI or NEWNET_SETUP).


chris milliner: uder services or processes

Jamie: Under processes.

Jamie: Do you see Task Manager?

chris milliner: Yes I have that open

Jamie: Please end all magicJack processes in there.

chris milliner: no running

chris milliner: non running

Jamie: Please unplug your magicJack device.


chris milliner: done

Jamie: http://upgrades.talk4free.com/tools/mjRemover.exe

Jamie: Please click on the above link and run the magicJack remover.


chris milliner: done

chris milliner: should I reinstall the program she gave me?

Jamie: Please plug the magicJack device back to the USB port of your computer.


chris milliner: done

Jamie: Do you see the dial pad on your screen now?

chris milliner: I have not installed the program and no

Jamie: Please click the link to download and run the magicJack upgrade:

Jamie: http://upgrades.magicjack.com/upgrade/m ... kSetup.exe

Jamie: Please click on the above link and run the upgrade for the device again.

chris milliner: says 2009 product of the year

chris milliner: insert your magicjack

Jamie: Are you done with the upgrade link above?

chris milliner: yes its downloaded and installed

Jamie: We have to reset your Device Manager drivers. Please perform the following steps. Are you ready?

chris milliner: Yes

chris milliner: hold on

Jamie: Please press and hold the "Windows" button on your keyboard (the one between CTRL and ALT) then press "R" and type devmgmt.msc then press the "Enter".

Jamie: Okay.

chris milliner: before we do that would you like me to try to put it in my other computer

Jamie: Yes, you can. Can I ask for the Operating System of your another computer, please?

chris milliner: windows 7

chris milliner: this one is windows 8

Jamie: Thank you.


Jamie: Inform me once plugged in.


Jamie: Is it already plugged in?

Jamie: How is it now?


chris milliner: No mj sceen is coming up do I need to run the program on that computer or is it on the card

Jamie: Are you using an extension cord?

chris milliner: what do you mean?

Jamie: Please unplug your magicJack and plug it to a different USB port on your computer. - Try not to use the USB extension cord if your'e using one.


chris milliner: ok

Jamie: Inform me once you can see a magicJack screen on your computer.

chris milliner: I was using one

Jamie: Inform me once plugged in.


Jamie: Do you see magicJack screen in there now?

chris milliner: no noting coming up

chris milliner: I'm going bring it back in hear

Jamie: Please plug the device back to the USB port of the computer that we are chatting right now.

Jamie: Inform me once plugged in.


chris milliner: ok back and plugged in

Jamie: Does your magicJack device has steady blue light on it now?

chris milliner: yes

chris milliner: And you did read the part were I told here the Black AC Adapter provided stoped working ?

Jamie: We have to reset your Device Manager drivers. Please perform the following steps. Are you ready?

chris milliner: yes

Jamie: Yes, correct. The power adapter that you will use when the device is plugged to the modem/router.

Jamie: Please press and hold the "Windows" button on your keyboard (the one between CTRL and ALT) then press "R" and type devmgmt.msc then press the "Enter".

chris milliner: done

Jamie: At Device Manager window, click + to the left of Disk drives. (Do you see YMAX MagicJack USB Device or Tigerjet Harddisk USB Device?)



chris milliner: no

Jamie: Click + to the left of DVD/CD drives. (Do you see YMAX MagicJack USB Device or TigerJet CD-ROM USB Device?)


chris milliner: yes

Jamie: Right click on YMAX MagicJack USB Device or TigerJet CD-ROM USB Device and select Uninstall.


chris milliner: done

Jamie: Click the + sign next to Sound, video and games Controllers then see if you can find USB Internet Phone by Tigerjet in there.


chris milliner: done

Jamie: Do you see USB Internet Phone by Tigerjet in there?

chris milliner: yes i removed it

Jamie: Right click the USB Audio device then click properties. In the properties box, under the general tab, check if you see location 0 usb internet phone by tigerjet.

chris milliner: noting under that

Jamie: Okay, please right click on Disk Drives and select "Scan for Hardware Changes".

chris milliner: done

Jamie: Please unplug your magicJack and plug it back after 30 seconds.

chris milliner: done

Jamie: Do you see the dial pad on your screen now?

chris milliner: no

Jamie: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

chris milliner: Yes that would be ok but I'm pretty sure the box is bad or it would of worked on the other computer .

Jamie: One moment please...

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jamie'

Your Issue ID for this chat is LTK554092169212X

Jamie: Thank you for waiting. Unfortunately, our remote access deparment is still busy assisting customer. I will transfer you again when there's available slot. Please hold.

chris milliner: Ok

Jamie: I appreciate your patience.

Jamie: Please continue to hold. Thank you.

Jamie: Thank you for waiting. Are you willing to wait for a few minutes, or you will just chat us back after an hour and you can ask if there's an available remote access, Chris.


chris milliner: I can hold

Jamie: Okay. Thank you, Chris.


Next

Your Issue ID for this chat is LTK554092176711X

Destiny: Hello, how may I help you?

Destiny: How are you today?

chris milliner: I was just talking to someone that was going take over my computer but I lost them please put me back

chris milliner: LTK554092169212X

Destiny: Please wait while I check that for you

Destiny: Thank you for waiting, As I have checked it here in our end your device is not working into your computer correct?

chris milliner: yes

Destiny: Can you plug the device directly onto your computer so that we can check the status of it.

chris milliner: No I have talked to two of you for over a hour and was put up at a higher level to have someone connet to my computer .

chris milliner: He told me to close all screens and some how I closted this one .

Destiny: I understand

Destiny: But that will not happen again

Destiny: I'm willing to help you Chris please give me a chance

chris milliner: I will give you a few min to read this.

chris milliner: You are now chatting with 'Sydney' Your Issue ID for this chat is LTK554092169212X Sydney: Hello, how may I help you? chris milliner: My jack stoped working I put it back into my computer and just got a download but its still doing noting but say insert magicjack I did notice that the Black AC Adapter provided does not make the light come on so I tryed using a iphone one and the lights on but not working . Sydney: Please unplug your magicJack and plug it back after 20 seconds to a different USB port in your computer. chris milliner: I have been doing this for the last 30 min . the first time I put it in the usb it windows tryed to read it but i pulled it back out to put it in the back and now windows is not trying to read it but just to ask to formate it . Sydney: Is the magicJack plugged into the same computer you are using to chat me right now? chris milliner: yes Sydney: Please click the link to download and run the magicJack upgrade: Sydney: http://upgrades.magicjack.com/upgrade/m ... kSetup.exe Sydney: Please inform me as soon as the upgrade is finished. chris milliner: done chris milliner: just say insert magicjack Sydney: Please unplug your magicJack and plug it back in after 20 seconds. chris milliner: Just so you know I'm not new I have been with magicjack for years any time the power goes out I have to put it back in my computer and it always works but this time the ac adapter went out on it and that may mean something else is wrong . Sydney: Please ccoperate, we will do that if this one will not work. chris milliner: I did what you said Sydney: Please try to make a call now. chris milliner: Says insert your magicjack to make calls Sydney: Is the magicJack currently plugged in with the solid blue light on? chris milliner: yes chris milliner: I don't have the phone cord in it Sydney: Please unplug your magicJack and plug it back after 20 seconds to a different USB port in your computer. chris milliner: I just trying to get it on the computer first then move it to the other room Sydney: Okay. chris milliner: When I click on the drive it says . chris milliner: How would you like to use this disc ? chris milliner: in the pass that would open up magicjack now its not Sydney: Please unplug your magicJack and plug it back in after 20 seconds. chris milliner: again insert your magicjack to make calls Sydney: Do you have any other available USB port in your computer? Sydney: Please do try them all. chris milliner: yes many Sydney: Please do try them all. Sydney: Are we still connected, Chris? chris milliner: yes Sydney: How is it now? chris milliner: done them all noting Sydney: Okay. Sydney: One moment please... Sydney: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you. Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Jamie' Your Issue ID for this chat is LTK554092169212X Jamie: Hello. My name is Jamie. To better assist you, let me put you on hold while I read your previous chat/s. Thank you. chris milliner: ok Jamie: Thank you for waiting. Is the magicJack plugged directly into the same computer you are using to chat me right now? chris milliner: yes Jamie: Does your magicJack device still has steady blue light on it? chris milliner: yes Jamie: Open Task manager (CTRL+ALT+DEL) and end all magicJack processes in there. (autorun.exe, autorunu.exe, upgrade.exe, magicJack.exe. magicJackLoader.exe, MagicJacksetup.exe, mJSetup.exe, Setup.exe, UTSCSI or NEWNET_SETUP). chris milliner: uder services or processes Jamie: Under processes. Jamie: Do you see Task Manager? chris milliner: Yes I have that open Jamie: Please end all magicJack processes in there. chris milliner: no running chris milliner: non running Jamie: Please unplug your magicJack device. chris milliner: done Jamie: http://upgrades.talk4free.com/tools/mjRemover.exe Jamie: Please click on the above link and run the magicJack remover. chris milliner: done chris milliner: should I reinstall the program she gave me? Jamie: Please plug the magicJack device back to the USB port of your computer. chris milliner: done Jamie: Do you see the dial pad on your screen now? chris milliner: I have not installed the program and no Jamie: Please click the link to download and run the magicJack upgrade: Jamie: http://upgrades.magicjack.com/upgrade/m ... kSetup.exe Jamie: Please click on the above link and run the upgrade for the device again. chris milliner: says 2009 product of the year chris milliner: insert your magicjack Jamie: Are you done with the upgrade link above? chris milliner: yes its downloaded and installed Jamie: We have to reset your Device Manager drivers. Please perform the following steps. Are you ready? chris milliner: Yes chris milliner: hold on Jamie: Please press and hold the "Windows" button on your keyboard (the one between CTRL and ALT) then press "R" and type devmgmt.msc then press the "Enter". Jamie: Okay. chris milliner: before we do that would you like me to try to put it in my other computer Jamie: Yes, you can. Can I ask for the Operating System of your another computer, please? chris milliner: windows 7 chris milliner: this one is windows 8 Jamie: Thank you. Jamie: Inform me once plugged in. Jamie: Is it already plugged in? Jamie: How is it now? chris milliner: No mj sceen is coming up do I need to run the program on that computer or is it on the card Jamie: Are you using an extension cord? chris milliner: what do you mean? Jamie: Please unplug your magicJack and plug it to a different USB port on your computer. - Try not to use the USB extension cord if your'e using one. chris milliner: ok Jamie: Inform me once you can see a magicJack screen on your computer. chris milliner: I was using one Jamie: Inform me once plugged in. Jamie: Do you see magicJack screen in there now? chris milliner: no noting coming up chris milliner: I'm going bring it back in hear Jamie: Please plug the device back to the USB port of the computer that we are chatting right now. Jamie: Inform me once plugged in. chris milliner: ok back and plugged in Jamie: Does your magicJack device has steady blue light on it now? chris milliner: yes chris milliner: And you did read the part were I told here the Black AC Adapter provided stoped working ? Jamie: We have to reset your Device Manager drivers. Please perform the following steps. Are you ready? chris milliner: yes Jamie: Yes, correct. The power adapter that you will use when the device is plugged to the modem/router. Jamie: Please press and hold the "Windows" button on your keyboard (the one between CTRL and ALT) then press "R" and type devmgmt.msc then press the "Enter". chris milliner: done Jamie: At Device Manager window, click + to the left of Disk drives. (Do you see YMAX MagicJack USB Device or Tigerjet Harddisk USB Device?) chris milliner: no Jamie: Click + to the left of DVD/CD drives. (Do you see YMAX MagicJack USB Device or TigerJet CD-ROM USB Device?) chris milliner: yes Jamie: Right click on YMAX MagicJack USB Device or TigerJet CD-ROM USB Device and select Uninstall. chris milliner: done Jamie: Click the + sign next to Sound, video and games Controllers then see if you can find USB Internet Phone by Tigerjet in there. chris milliner: done Jamie: Do you see USB Internet Phone by Tigerjet in there? chris milliner: yes i removed it Jamie: Right click the USB Audio device then click properties. In the properties box, under the general tab, check if you see location 0 usb internet phone by tigerjet. chris milliner: noting under that Jamie: Okay, please right click on Disk Drives and select "Scan for Hardware Changes". chris milliner: done Jamie: Please unplug your magicJack and plug it back after 30 seconds. chris milliner: done Jamie: Do you see the dial pad on your screen now? chris milliner: no Jamie: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you. chris milliner: Yes that would be ok but I'm pretty sure the box is bad or it would of worked on the other computer . Jamie: One moment please... Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Jamie' Your Issue ID for this chat is LTK554092169212X Jamie: Thank you for waiting. Unfortunately, our remote access deparment is still busy assisting customer. I will transfer you again when there's available slot. Please hold. chris milliner: Ok Jamie: I appreciate your patience. Jamie: Please continue to hold. Thank you. Jamie: Thank you for waiting. Are you willing to wait for a few minutes, or you will just chat us back after an hour and you can ask if there's an available remote access, Chris. chris milliner: I can hold Jamie: Okay. Thank you, Chris.

Destiny: OKay

Destiny: May I know where do you want to fix your magicjack device

Destiny: ?

Destiny: When it is plug in to your computer or into your router?

chris milliner: my computer I have two computers so I don't think its the computer but I told them that the first time .Anyway I don't mind him logging into my computer I just need to get back to him .

chris milliner: Were can the magicjack be fixed ?

Destiny: Okay

Destiny: We can fix that through your computer or into your router.

chris milliner: Are you going to connet ?

chris milliner: Connect using remote control ?

Destiny: Please plug in it to your USB port of your computer

Destiny: Inform me once done

chris milliner: Your not going remote connect ?

Destiny: Yes, but i can transfer you there after the fixes that I give to this chat

chris milliner: its pluged in

Destiny: Please do this

chris milliner: No disrespect but your not going be able to fix it .I have took over a hour doing this

Destiny: http://go.microsoft.com/?linkid=9643522

chris milliner: Ok

Destiny: Please click the link above

chris milliner: This microsoft fix it does not apply to your operating system or appication verison

Destiny: http://upgrades.talk4free.com/tools/mjRemover.exe

Destiny: Please click the link above

chris milliner: done the mjremove did you not read what I posted ?

Destiny: Okay

Destiny: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

chris milliner: Yes

Please wait while I transfer the chat to the best suited site operator.

And last


Destiny: OKay

Destiny: May I know where do you want to fix your magicjack device

Destiny: ?

Destiny: When it is plug in to your computer or into your router?

chris milliner: my computer I have two computers so I don't think its the computer but I told them that the first time .Anyway I don't mind him logging into my computer I just need to get back to him .

chris milliner: Were can the magicjack be fixed ?

Destiny: Okay

Destiny: We can fix that through your computer or into your router.

chris milliner: Are you going to connet ?

chris milliner: Connect using remote control ?

Destiny: Please plug in it to your USB port of your computer

Destiny: Inform me once done

chris milliner: Your not going remote connect ?

Destiny: Yes, but i can transfer you there after the fixes that I give to this chat

chris milliner: its pluged in

Destiny: Please do this

chris milliner: No disrespect but your not going be able to fix it .I have took over a hour doing this

Destiny: http://go.microsoft.com/?linkid=9643522

chris milliner: Ok

Destiny: Please click the link above

chris milliner: This microsoft fix it does not apply to your operating system or appication verison

Destiny: http://upgrades.talk4free.com/tools/mjRemover.exe

Destiny: Please click the link above

chris milliner: done the mjremove did you not read what I posted ?

Destiny: Okay

Destiny: Would you like us to log onto your computer remotely and resolve this issue for you? If yes, I will transfer you to a higher level of support that will take care of this for you.

chris milliner: Yes

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Renard'

Your Issue ID for this chat is LTK554092176711X

chris milliner: hello

Renard: hi Chris

Renard: I will be assisting you

Desktop Sharing session requested by 'Renard'. Click here to initiate

Renard: click "here" please

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

Desktop Sharing session view mode requested by the visitor

Desktop Sharing session was switched to view mode

Desktop Sharing session stopped by the visitor

Desktop Sharing session requested by 'Renard'. Click here to initiate

Renard: do you have java on this computer?

chris milliner: Yes it says active

Renard: please close it

Desktop Sharing session stopped by the visitor

Renard: do you have java on this computer?

chris milliner: yes just installed it from the last guy

Desktop Sharing session requested by 'Renard'. Click here to initiate

Renard: please click the underlined "here"

Desktop Sharing approval window shown

Desktop Sharing approved

Desktop Sharing session started

Renard: we are connecting

Renard: please hold

Desktop Sharing session Interactive mode requested by 'Renard'

Renard: please click I agree and click yes on desktop sharing status window

Desktop Sharing session Interactive mode approved

Desktop Sharing session was switched to interactive mode

Renard: please hold, I see your screen now

Renard: do you have the magicjack plus deviceZ?

Renard: device?

chris milliner: yes its in the usb

Renard: please hold

Renard: please assist me with this

chris milliner: ok

Renard: please click Device Manager at the left of Computer Management window

Renard: .

Renard: please expand DVD/CD ROM drives

chris milliner: done

Renard: your magicjack plus has become defective already

Renard: .

chris milliner: ?

Renard: may i ask when did you purchase this magicjack plus device?

Renard: .

chris milliner: After today less then 1 year

Renard: your magicjack plus cannot be used anymore as it has become defective

chris milliner: I was to renew on the 14th

Renard: .

chris milliner: How do you know that so fast

Renard: your magicjack entity is magicTalk USB Device

Renard: if magicjack plus is not defective, it is magicPlus USB CD ROM device

Renard: .

chris milliner: I told the first two ladys that I thougt it had gone bad because the ac thing on it was stoped working .

Renard: would you like a new magicjack plus for only $10.43?

Renard: you pay only for the shipping , the device is free

chris milliner: I just paid that today

Renard: have you paid for the shipping of a new magicjack plus device?

chris milliner: Does the mj come with a warranty

chris milliner: No I just paid to renew but does the mj come with a warranty ?

Renard: our only warranty is that, you will always have a replacement for only $10.43

Renard: no payment for the new device itself

Renard: that is the only warranty we have

chris milliner: How do I pay for that ?

Renard: it shall be paid with the card on file you have on your account at my.magicjack.com

chris milliner: are you able to look up the useage on my account ?

Renard: License Expires: 02/24/2014

Renard: Service Began: 02/25/2012

chris milliner: No the phone calls

chris milliner: are you able to look up how much I use it?

Renard: please hold

Renard: your first call was made last 02/12/2013

Renard: sorry

Renard: your first call was made last 01/22/2013

Renard: your last call = 02/12/2013

Renard: these are received calls

Renard: not calls made

chris milliner: The reason I was asking is because If you can see it you would see that I make few calls .How do I order this for what you say after thinking about it .

chris milliner: I would like to give this a try that is why I ask .GVJackApp

Renard: would you like a replacement for only $10.43?

chris milliner: Yes but can I get that later after I think about it ?

Renard: no problem

Renard: you can have the replacement for the same price later

chris milliner: what do I need to tell them

Renard: just ask back for my name when you chat back for you to be redirected back to me when you have decided to have your magicjack plus relpaced

Renard: .

Renard: you will be redirected back to me

chris milliner: Only one renard?

Renard: just inform the next operator that you have agreed that your magicjack plus will be replaced for only $10.43

Renard: if you want others to serve you a replacement, you may ask for a higher level

Renard: but if you want to ask for my name, you may do

chris milliner: Even tho my 1 year is up on the 14th

Renard: it will be transferred to the new magicjack plus device

Renard: together with your number

Renard: so you will have to renew next year

Renard: .

chris milliner: Tomorrow my one year is up

Renard: License Expires: 02/24/2014

Renard: you still have until next year

Renard: not tomorrow

chris milliner: Ok do you GVJackapp ?

Renard: no, magicjack does not support that

chris milliner: I know but you know of it ?

Renard: no, we do not know about that application

chris milliner: http://download.cnet.com/GVJackApp-for- ... 03619.html

chris milliner: Let your bosses know .

Renard: our magicjack does not support that

chris milliner: That's not what i'm saying .

Renard: that program allows you to make calls even if your magicjack is on your task bar

Renard: .

chris milliner: I use to be a vonage customer for 5 years then you came out don't lose that with poor customer service and today that is all you all have given .

Renard: okay

Renard: I will let my bosses know about what you gave me

Renard: .

Renard: Is there anything else I may help you with today?

chris milliner: Thanks DId you read the comments I was taking about with the other three

Renard: no, maybe I will read later

chris milliner: Please do .

Renard: .

Renard: okay

Renard: .

Renard: Is there anything else I may help you with today?

chris milliner: No that is all .

[badboychronic]

I only ask that people that get poor customer service to post about it on the web use your facebook page and google reviews of what you have and post at most of them .
We don't have to take this also post when something is good .
Times are hard and I'm sick of getting ripped off by so much stuff that I buy turning out to be junk .I don't see it on the box but I'm sure made in china.
As for the box it did almost last a year tv's and stuff use to last 30 years but its the customer support I hated .
And that's all I have to say .