Corrupted registry stopping Magic Jack starting up

[EdgeOfNottawa]

This was a suggested Fix for an issue with Magic Jack not installing properly because of Contaminated CD rom drivers.But this was for a PC running Vista. Does anybody have a similar fix for a Laptop running Windows 8.1 update.
See recommended fix for a Vista OS below.
Thanks

VISTA FIX:
While I was poking around with Tech Support on the phone, I went to "CONTROL PANEL" and then "DEVICE MANAGER" and noticed that my CD/DVD ROM had two errors; one indicated that my CD Rom was no good, and the other said that TigerJet, the MagicJack USB box, also had a problem.

I pulled the MagicJack device out and looked for a solution to my CD/DVD drive problem. To my utter surprise, once I fixed the drive issue, the MagicJack problem disappeared as well.


by shep_uk - 8/13/07 12:08 PM In reply to: Windows Vista, Limewire, and CD/DVD drive problem??? by katzmusik

Same problem, same hardware... here's how I solved it:

The fault is (apparently) caused by 3rd party CD-burning software installing invalid/faulty "filters" on top of your basic CD drivers. When these go wrong, windows has problems starting the driver successfully.

Fortunately, you can get rid of these filters with a quick registry edit:

1. Run regedit

2. Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. Delete the "UpperFilters" entry

4. Delete the "LowerFilters" entry

5. Close regedit

6. Reboot your machine

Voila! - your drive should be back happy

[spoolin01]

This appears to be the same solution I got to with MJ Tech Support, 3 levels up. They had me delete those Upper and Lower filters in that registry key, which got the MJ+ 2014 working on my Win 8.1 laptop.