I think when I was registering the new MJ Plus I neglected to check both incoming and outgoing calls with the initial setup. I went back later into the Advanced Device Settings and upgraded the device to include incoming and outgoing calls, I checked both the boxes. It indicated that this was successful, but my calls are continuing to be muted, I can call the person in Canada but when they answer the phone and I speak, they cannot hear my voice.
Is there a way to fix this issue? Can this MJ Plus be reset?
This is a great forum, it is a potential life-saver.
Apart from my initial mistake in setting the Magic Jack Plus up, which I take full responsibility for doing, I did go back into advance settings later and I checked the incoming and outgoing boxes for calls, which were updated successfully. However, updating the settings did not fix my issue.
I thought that my sound card inside my desktop might be contributing to the problem, but my outgoing calls on Magic Jack Plus are working, it is just that my voice is being muted at my end of the call.