UDP access to talk4free.com domain on ports 5060 and 5070
Moderators: Pilot, Bill Smith
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- MagicJack Newbie
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UDP access to talk4free.com domain on ports 5060 and 5070
I get the following error when I run this http://www.magicjack.com/1/magicfix.asp
magicFix is unable to contact the magicJack calling servers. Your router and firewall settings to must allow magicJack UDP access to talk4free.com domain on ports 5060 and 5070.
MagicJack error:
Please connect to the Internet and click here [error 3]
I'm Overland Park, Kansas and use Time Warner cable modem.
Use Windows XP.
How can I get this resolved?
Thanks
Jay
magicFix is unable to contact the magicJack calling servers. Your router and firewall settings to must allow magicJack UDP access to talk4free.com domain on ports 5060 and 5070.
MagicJack error:
Please connect to the Internet and click here [error 3]
I'm Overland Park, Kansas and use Time Warner cable modem.
Use Windows XP.
How can I get this resolved?
Thanks
Jay
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- MagicJack Newbie
- Posts: 6
- Joined: Wed May 07, 2008 12:12 am
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- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Try to test your internet connection to see if port 5060 is really blocked. Select destination Boston or SJ from the following test site:
http://www.TestYourVoip.com
pay attention to the status message on top, if it says "retrying on port 6000" then port 5060 is blocked from your internet connection. We will address that if it is true.
http://www.TestYourVoip.com
pay attention to the status message on top, if it says "retrying on port 6000" then port 5060 is blocked from your internet connection. We will address that if it is true.
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- MagicJack Newbie
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I tried this http://www.TestYourVoip.com and selected Boston
Testing on Alternate Port
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
Testing on Alternate Port
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
I'm having the same problem port 5060 it's blocked
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
Re: I'm having the same problem port 5060 it's blocked
Same problem here. I'm using a Motorola SBG900 Modem with a wireless router built in. I've gone into the modem's firewall settings and started to open some UDP ports but was unsure of whether it needed both inbound and outbound or just outbound.hotman wrote:Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
I tested the windows firewall and that wasn't the issue - no changed when I turned it off.
Any help would be appreciated.
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- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Wow, too many people having the same issue. Here are some to check:
- What type of internet do you have? Cable, DSL? what is the model # of your router?
Try the followings:
- disable your firewall & any anti-virus programs
- check your Internet Explorer (IE) settings & set as follows:
In IE's Tools/Internet Options:
- tab Privacy: set this at Medium or Low. Also "Block pop-ups" should be unchecked temporarily
- tab Connections/LAN Settings: there should be NO check marks in this screen.
Try to test VOIP connection again using IE (not Firefox or other browser as I want to make sure IE is working properly):
http://www.testyourvoip.com
- What type of internet do you have? Cable, DSL? what is the model # of your router?
Try the followings:
- disable your firewall & any anti-virus programs
- check your Internet Explorer (IE) settings & set as follows:
In IE's Tools/Internet Options:
- tab Privacy: set this at Medium or Low. Also "Block pop-ups" should be unchecked temporarily
- tab Connections/LAN Settings: there should be NO check marks in this screen.
Try to test VOIP connection again using IE (not Firefox or other browser as I want to make sure IE is working properly):
http://www.testyourvoip.com
Last edited by LikeMagic on Wed May 07, 2008 10:50 pm, edited 1 time in total.
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- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Re: I'm having the same problem port 5060 it's blocked
Your Motorola SBG900 modem has a built-in firewall, try to log into the modem's setup page & turn the firewall setting to "None" and try again.prhammer wrote:Same problem here. I'm using a Motorola SBG900 Modem with a wireless router built in. I've gone into the modem's firewall settings and started to open some UDP ports but was unsure of whether it needed both inbound and outbound or just outbound.hotman wrote:Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
I tested the windows firewall and that wasn't the issue - no changed when I turned it off.
Any help would be appreciated.
Log into the SBG900
1 On the SBG900 Setup Program left panel, click Firewall.
2 Click POLICY.
3 Click basic to display the predefined firewall policy templates
4 Click NONE
5 Click Apply
Or you can set up port forwarding for VOIP call (port 5060) to the IP address of the PC where MJ is installed. See the following page for example:
http://packetman.com.au/kb/entry/135/#s7
Last edited by LikeMagic on Wed May 07, 2008 10:12 pm, edited 2 times in total.
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- MagicJack Newbie
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Disabled McAfee
Changed IE settings accordingly.
Time Warner Cable modem.
Testing on Alternate Port
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
Changed IE settings accordingly.
Time Warner Cable modem.
Testing on Alternate Port
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
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- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Please provide a model #. Time Warner Cable modem is very generic. Check the label for brand and model #.jayasankara wrote:Disabled McAfee
Changed IE settings accordingly.
Time Warner Cable modem.
Testing on Alternate Port
Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.
-
- MagicJack Newbie
- Posts: 6
- Joined: Wed May 07, 2008 12:12 am
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- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Thank you. This is what I was looking for. Do you have any router hooked up to this cable modem (model number)? Or do you hook your PC directly to this modem?
Here's the info on your modem:
http://support.cox.com/sdccommon/asp/co ... e4e321738a
Here's the info on your modem:
http://support.cox.com/sdccommon/asp/co ... e4e321738a
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- MagicJack Newbie
- Posts: 6
- Joined: Wed May 07, 2008 12:12 am
PC is directly connected to the modem.
This link is taking time to open:
http://support.cox.com/sdccommon/asp/co ... e4e321738a
Once the page is available, will try and let know.
This link is taking time to open:
http://support.cox.com/sdccommon/asp/co ... e4e321738a
Once the page is available, will try and let know.
THANK YOU!
I have the Motorola SBG900 and once I turned off the firewall, I could finally hear my Mom... I really appreciate your post.
And I hate my Motorla SBG900... I guess it's just trying to protect me, but it seems to be preventing me from accessing things more and more often...
Thanks again.
Jen
And I hate my Motorla SBG900... I guess it's just trying to protect me, but it seems to be preventing me from accessing things more and more often...
Thanks again.
Jen