Garbled audio

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dgerety
MagicJack Newbie
Posts: 4
Joined: Sun Jun 08, 2008 11:47 am
Location: Dallas

Garbled audio

Post by dgerety »

I have been attempting to use magicJack successfully for almost a month. I have tried four different telephones, the latest being a new Panasonic KX-TS105 with headphone jack. I also purchased a Plantronics M214i headset and lastly a Belkin powered usb hub. It's plugged into a T43P IBM Thinkpad running XP Pro SP2 and 2GB of memory.

I'm connected via AT&T / Yahoo 6mb DSL through a Linksys 802.11N wireless router and pcmcia card.

Everything works fine, for about 90 second, more or less. At about that time in a conversation, the incoming person sounds like they are gargling. They tell me that my voice sounds fine.

The device is set for telephone. The problem exists with or without the Plantronics. I can usually get online Chat help, but today I have been stuck in an endless loop on the magicJack site. I have also run the Fix and the Upgrade....many times.

If I shut down magicJack and unplug from the usb port on the laptop, then begin again, it will work fine, for about 90 seconds.

I can replace the phone, hub and headset, but not the IBM laptop.

Thanks for any advice and suggestions.
Last edited by dgerety on Sun Jun 08, 2008 1:36 pm, edited 1 time in total.
Stewart
Dan Should Pay Me
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Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

Do you have the problem when using a computer headset, instead of the telephone? If you don't have a computer headset, test with a mic and speakers (the remote party may hear some echo, but the test should otherwise be valid). If you don't have a mic, either, call using the phone, when it goes bad, ask the other party to talk for 30 seconds, then immediately switch to headset so you hear him from the speakers.

Once it goes bad, can you get it working again by hanging up and redialing? If not, then by killing the MJ app with Task Manager and restarting it with the desktop icon?

What kind of DSL modem do you have? Configured as a router? Separate router, if any? How is laptop connected to modem or router (Ethernet, Wi-Fi, other)?
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strndedinalska
Dan isn't smart enough to hire me
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Joined: Mon Jan 21, 2008 4:39 am
Location: Alaska

Post by strndedinalska »

If I didn't know better, I'd say Internet traffic. I had the same problem, but was able to clear mine up by changing my telephone number to something more closer. Either it's the routing or the distance the call has to travel via the Internet before it dumps into the system that gets a lot of the devices. I may even try the booster that was mentioned several months ago to level out my throughput to create a steady stream.
Windows Vista and Laptop with XP SP2 on the road. Occasionally, a Mac if my Windows machine isn't working.
dgerety
MagicJack Newbie
Posts: 4
Joined: Sun Jun 08, 2008 11:47 am
Location: Dallas

Post by dgerety »

Thanks for the suggestion. I am using an Efficient Networks SpeedStream PPPOE DSL modem to Linksys 802.11N router and then wireless to the IBM using Linksys pcmcia. Right now the laptop is showing 135mbps, but it does fluctuate.

I just plugged a headset into the input and output jacks on the laptop. It worked, as usual, for about 90 seconds, and then there was a lot of interference in both directions. When using the telephone, the gargling was only on the incoming voice. My voice to the caller has always been fine, so the trouble in during inbound only.

You've given me an idea. I have Cat-5 running from the Linksys to each end of the house. I haven't tried this using the wired LAN instead of the pcmcia. That's next.

thanks


Stewart wrote:Do you have the problem when using a computer headset, instead of the telephone? If you don't have a computer headset, test with a mic and speakers (the remote party may hear some echo, but the test should otherwise be valid). If you don't have a mic, either, call using the phone, when it goes bad, ask the other party to talk for 30 seconds, then immediately switch to headset so you hear him from the speakers.

Once it goes bad, can you get it working again by hanging up and redialing? If not, then by killing the MJ app with Task Manager and restarting it with the desktop icon?

What kind of DSL modem do you have? Configured as a router? Separate router, if any? How is laptop connected to modem or router (Ethernet, Wi-Fi, other)?
dgerety
MagicJack Newbie
Posts: 4
Joined: Sun Jun 08, 2008 11:47 am
Location: Dallas

Post by dgerety »

thanks for the suggestion. My first experiment will be to switch from wireless to wired. I will connect a Cat-5 from the Linksys router to the laptop. If that doesn't help, I'll try another area code.

thanks again

quote="strndedinalska"]If I didn't know better, I'd say Internet traffic. I had the same problem, but was able to clear mine up by changing my telephone number to something more closer. Either it's the routing or the distance the call has to travel via the Internet before it dumps into the system that gets a lot of the devices. I may even try the booster that was mentioned several months ago to level out my throughput to create a steady stream.[/quote]
dgerety
MagicJack Newbie
Posts: 4
Joined: Sun Jun 08, 2008 11:47 am
Location: Dallas

Post by dgerety »

Stewart,

By using a cat-5 connection from the router to the laptop, and a headset directly into the laptop instead of through a telephone, the problem cleared up except for some pretty substantial feedback of my voice. Using the cat-5 with telephone without headset is somewhat better. Using cat-5 with telephone and Plantronics headset is the worst.

I guess I'll throw away the RMA the I printed out this morning before I found this forum. I should have suspected the wireless connection right off the bat.

Many thanks,
David

Stewart wrote:Do you have the problem when using a computer headset, instead of the telephone? If you don't have a computer headset, test with a mic and speakers (the remote party may hear some echo, but the test should otherwise be valid). If you don't have a mic, either, call using the phone, when it goes bad, ask the other party to talk for 30 seconds, then immediately switch to headset so you hear him from the speakers.

Once it goes bad, can you get it working again by hanging up and redialing? If not, then by killing the MJ app with Task Manager and restarting it with the desktop icon?

What kind of DSL modem do you have? Configured as a router? Separate router, if any? How is laptop connected to modem or router (Ethernet, Wi-Fi, other)?
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