phone calls not going through

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cwbuckley
magicJack Apprentice
Posts: 18
Joined: Sun May 25, 2008 7:33 pm

phone calls not going through

Post by cwbuckley »

Just wondering if anybody else is having problems. I have tried to call several numbers. The phone dials and then it goes to the dial tone. I am calling from the 915 area code if that makes a difference.
cwbuckley
magicJack Apprentice
Posts: 18
Joined: Sun May 25, 2008 7:33 pm

Post by cwbuckley »

All fixed, had a short power outage and when it came back on the phone was working. Just in case your thinking it, I had power when I was trying to make the phone calls.
t4feb
magicJack Apprentice
Posts: 13
Joined: Sat Sep 06, 2008 9:58 am

Post by t4feb »

I have the same problem when trying to call out. I dial the number and it rings once and jumps back to the dial tone. I tried the so called live support
and no help there after 30 minutes of try this and try that. Still don't work. Just about ready to send magic jack packing. I have had it for about two weeks and
can not make calls or receive calls without problems. Anyone else out there having these problems, HELP HELP HELP Thanks
Terry
Blakelg
magicJack Apprentice
Posts: 20
Joined: Wed Feb 20, 2008 12:00 pm

Post by Blakelg »

Here's a talk we've been having about this problem for the last week or so..
http://www.phoneservicesupport.com/cann ... t2795.html
bluegill
MagicJack Newbie
Posts: 1
Joined: Tue Jun 17, 2008 9:51 pm

Post by bluegill »

I was having the same issues last night (9/5/2008)..

Today I dial and get a fast busy, everyone who calls me tells me that the message says I don't have a working account.

TechSupport says there is nothing wrong, except the phone plugged into the MJ.

I have spent over an hour on the hook with them troubleshooting my computer, before they said they would refresh my account and to try again in a few hours.

Groan
gaftop1
MagicJack User
Posts: 34
Joined: Thu Apr 17, 2008 12:57 pm

Post by gaftop1 »

having the same problem 512 area code anybody have a fix yet.
gaftop1
MagicJack User
Posts: 34
Joined: Thu Apr 17, 2008 12:57 pm

Post by gaftop1 »

just got off with live help. mj is doing upgrades and they are sorry for the inconvenience
Blakelg
magicJack Apprentice
Posts: 20
Joined: Wed Feb 20, 2008 12:00 pm

Post by Blakelg »

As of this morning... It's WORKING AGAIN!!!!
I was able to connect with the cell phone & they were able to call me back.
Hope it's working for everyone else now too... I'll post if it stops again.
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