Vista SP1 - MJ goes down after hibernate

Irene Otis · Post by **Irene Otis** » Tue Jun 24, 2008 4:46 am

When I use hibernate MJ goes offline. I tried restarting the program but it remains offline. I have to unplug the MJ device or Shut Down to bring it back online.

Otherwise I love MJ, works great.
Irene

Irene Otis · Post by **Irene Otis** » Tue Jun 24, 2008 1:10 pm

I corrected the problem. I was using my desktop icon to try and restart MJ. Went to Menu, Advance, Restart and that fixed it.
Irene

dougweiser · Post by **dougweiser** » Thu Sep 18, 2008 2:48 pm

Hi... I just got a new computer, running Vista SP1... and experience the exact same thing overnight.

Woke up this morning and the MJ was dead. No dial tone to the phone at all. THe blue light was on, and I could interact with the softphone, but even trying to make a call with the softphone failed.

I tried "restart" from the advanced menu and no joy... still no dial tone.

It took a full reboot to restore it.

Has anyone else seen this and what solutions have you come up with?

I am assuming this has to do with the power savings settings, but I am not sure how to get around it.

Any help is appreciated.

Doug

gooney · Post by **gooney** » Thu Sep 18, 2008 3:19 pm

go to your power option and click advanced settings... make sure "Allow hybrid sleep" is on and "USB selective suspend setting" is set to the opposite of what you have it at now.

dougweiser · Post by **dougweiser** » Thu Sep 18, 2008 3:28 pm

Thanks!... I'll give it a try and post results tomorrow.

Doug

dougweiser · Post by **dougweiser** » Fri Sep 19, 2008 8:33 am

Thanks for the earlier tip.

MJ is working fine this morning even after the computer "slept" overnight.

Doug

jaihawk · Post by **jaihawk** » Sun Oct 26, 2008 11:32 am

Doug, could you explain what it was you did? if you are referring to the earlier post regarding the 'allow hibernation', those options are not available on my bran new Vista Ultimate box.

dougweiser · Post by **dougweiser** » Mon Oct 27, 2008 10:40 pm

Hi, Let me first state that I still occasionally have problems with the phone being usable, but now I believe its a conflict of some sort with the CD burning software, or anything else that "touches" the CD/DVD drives in the system. But, it seems to behave better than before so here is how I changed the Power Settings:

on my PC, a new Dell with Vista Home Premium, I:

Open Control Panel and select Power Options
For the Currently selected Power "Plan" select "Change Plan Settings"
Select "Change Advanced Power Settings"
Then click the "+" Next to "Sleep" to expand it, and then
"+" next to Allow Hybrid Sleep, (make sure its on)

Also - it was recommended to change the "USB Settings"
"USB Selective Suspsend Setting" to the opposite of what you have now

I hope this helps.

Doug

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Vista SP1 - MJ goes down after hibernate

Vista SP1 - MJ goes down after hibernate

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