Number to Call to check on Order Status?

war59312 · Post by **war59312** » Mon Dec 31, 2007 5:17 am

Hi,

Ordered a magic jack 10 days ago. Starting to worry.

Is there some phone # I can call to check on my order status? Every time I try the chat it says please come back M-F 9-5.

Even though that is when I am trying to chat. So aggravating...

Thanks,

Will

PS: Wow does their site suck, looks like a 4 year old designed it. Almost as bad as http://www.lizardsthicket.com/ . Please hire some professional web designers.

SpamBox · Post by **SpamBox** » Mon Dec 31, 2007 7:31 am

Just got mine. Took 9 days. Did you get the confirmation emails? Should of gotten I think at least 2. One stating you placed an ordered, Another stating order has been filled and shipped. I would bet with the holidays & weekends, you'll probably get it either Monday or Wednesday this week.

kumar · Post by **kumar** » Mon Dec 31, 2007 11:24 am

10 days ago was like the 20th...ir prbly got shipped but may have gotten stuck on all those x-mas presents being shipped...i would give it till this firday.
kumar

war59312 · Post by **war59312** » Mon Dec 31, 2007 7:40 pm

I only got one email from them that includes:

Order Description: magicJack
order number 924-xxxxxxx
Invoice ID: 70xxx

That's it, well Ok guess I will give them till end of the week. I ordered a laptop from newegg on December 23 and got it Dec. 28th.

So the whole its Christmas thing is over blown... That's the excuse they use when something is late...

kumar · Post by **kumar** » Mon Dec 31, 2007 8:08 pm

war59312 wrote:So the whole its Christmas thing is over blown... That's the excuse they use when something is late...

Yep....At least they don't use it in the middle of May

Happy New Year
Kumar

SpamBox · Post by **SpamBox** » Mon Dec 31, 2007 8:22 pm

war59312 wrote: So the whole its Christmas thing is over blown... That's the excuse they use when something is late...

Also remember newegg has workers working 24/7, and is a much bigger company, and has accounts with major shippers. Kinda hard to compare the two. MJ ships US Postal by the way.

war59312 · Post by **war59312** » Thu Jan 03, 2008 12:29 am

Well they could at least respond to my emails.

I've heard nothing...

SpamBox · Post by **SpamBox** » Thu Jan 03, 2008 12:40 am

war59312 wrote:Well they could at least respond to my emails. I've heard nothing...

Still haven't gotten it. What day did you order and what time of day?
Did you get your confirmation of order email?
Did you get your order fulfillment email?

When I ordered mine, it was on a Thursday night. I got an almost instant confirmation email, and I think Saturday morning I got an fulfilment email. I received it the next Saturday.

war59312 · Post by **war59312** » Fri Jan 04, 2008 2:00 am

Hi,

The only email I have got about it is from paypal with the subject "Receipt for Your Payment to magicJack LP". So they have my money.

And I have no product. Never got a single email from magicjack themselves and if I dont hear from them shortly I'm going to be filing fraud charges with not only paypal but with my bank.

I ordered it on Dec. 20th, not a clue what time of day but I got the above payapl email on 2/21/07 08:37 PM .

So not I have not got a order fulfillment email of any kind..

Thanks,

Will

SpamBox · Post by **SpamBox** » Fri Jan 04, 2008 3:07 am

war59312 wrote: The only email I have got about it is from paypal with the subject "Receipt for Your Payment to magicJack LP". So they have my money.

Have you checked your PayPal account to see if MJ has completed their end of the transaction. I understand PayPal took your money, but MJ has to pick it up from PayPal. Maybe that's the problem....

war59312 · Post by **war59312** » Sun Jan 06, 2008 7:47 pm

It says it has cleared.

Well just tried chat again after finally getting the damn thing to "work" all I get is:

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Waited 2 hours and same thing until I finally got the message that chat is now closed.

And still not a single response to any of my emails, I've even emailed them from different accounts with different providers to be sure it was not an email issue.

kumar · Post by **kumar** » Sun Jan 06, 2008 8:09 pm

war59312 wrote:It says it has cleared.

Well just tried chat again after finally getting the damn thing to "work" all I get is:

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Waited 2 hours and same thing until I finally got the message that chat is now closed.

And still not a single response to any of my emails, I've even emailed them from different accounts with different providers to be sure it was not an email issue.

Sorry to here about this bad service, but sometimes they aren't open on the weekend. The best time i get them is during working hours throughout the week. You may want to try tomarrow.
Kumar

war59312 · Post by **war59312** » Sun Jan 06, 2008 10:56 pm

Wow, looks like someone (Richard) reads these forums as I finally got a reply from him, and even better.

I just found out that my damn brother got it today without telling me.

I just made a few calls with it and working pretty good.

Oh and it turns out it was UPS's fault, figures. It was shipped on 12/21 so took 16 days when it should have been five.

That's why I never ship UPS!!