no dial tone on second call

[bpfoot]

Works fine on the first call, then no dial tone on second call using telephone. Softphone works fine. I've tried 3 phones, wired and wireless, with the same result. Unplug from usb and plug in again and I get another 1 call.

Using XP.

I spent 1+ hours on chat with support and finally got tired of it, being told to do what I had already done several times. Even the "supervisor" couldn't help.

I even tried restoring to pre-install, formatting the "device" and starting over, assuming something had gotten screwed on install.

Same result.

Any ideas? Time for an exchange?

[lonestarmagic]

After you make the first call, then hang up.......are you waiting long enough for your SP to disconnect? You can test this by having your SP window up....make a call, hang up and watch your SP screen. Does the last number you dialed disapear from the window just above the keypad? If there is a number there, you need to hit end (hangup) This box needs to be clear before you try to get a dial tone.

If you click on a name/number from your contact list, the number will move to the box above your keypad. If you pick up your phone, you will not get a dial tone while the number is in the box. Normally you just hit send on the SP if your trying to use your contact list when dialing.

Does your SP show "ready to call"?

I just retested mine and after I make a call and hang up, there is aprox a 3-5 second delay before the SP clears and resets for the next call.

[bpfoot]

Yes, I wait for it to clear and say "ready" before trying the second time. (Sometimes it works twice, but never the third time.)