I had a 4 hour chat with 3 tiers of customer support. No use
Receiver not able to hear me
Moderators: Bill Smith, Pilot
Receiver not able to hear me
When i dial using MJ, the receiver is not able to hear me. I have no problems in receiving the calls. I have narrowed down the issue to my router. If i provide direct internet connect to my pc, erverything is fine. no issues. Once, i connect my pc via router, i am running into this issue.
I had a 4 hour chat with 3 tiers of customer support. No use
I had a 4 hour chat with 3 tiers of customer support. No use
Reply from customer support
I got a reply from MJ customer support stating "Please open port 5060 and 5070 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router). Restart magicJack again."
I'll try that today and provide update again.
I'll try that today and provide update again.
Problem solved
Opening the two ports solved the problem. MJ works like a charm 