Can't Get a Blue Light

Jason · Post by **Jason** » Thu Jan 24, 2008 7:16 pm

OK, I was hoping for some assistance here. I recently installed a Magicjack on this computer. I had blue light and thought I was ready to go. I got a message saying I needed to wait for an activation email. From reading this board I am not sure why as I see no mention of anyone else getting one. Ok, I get the email and it gives me the phone number and so on. Since that time, I can't get a steady blue light and the Magicjack won't work. I have tried everything. I have talked to the techs. I have tried numerous USB ports. Everything that's been suggested I have done. My OS is Vista but I downloaded the patch. I have even tried the Magicfix button the MJ site. Also, I get emails telling me I have voicemails which are there when I open the attachments. Help me please.

Post by **laserjobs** » Thu Jan 24, 2008 7:36 pm

Did you run the MJ recovery program?

http://www.magicjack.com/site/downloads ... _setup.exe

Jason · Post by **Jason** » Thu Jan 24, 2008 9:12 pm

I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?

snowigloo · Post by **snowigloo** » Thu Jan 24, 2008 9:17 pm

Jason wrote:I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?

if you have no blue light you have to run the MJ recovery program. If that doesnt work its garbage

kumar · Post by **kumar** » Thu Jan 24, 2008 9:28 pm

snowigloo wrote:
Jason wrote:I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?
if you have no blue light you have to run the MJ recovery program. If that doesnt work its garbage

Yep, what i would do is givie it a nice smack....if that doesn't work then contact chat support...tell then that you already tried all the fixes and they will send ya a new one. I know the smacking sounds crazy but it worked for me.
Kumar

Jason · Post by **Jason** » Thu Jan 24, 2008 9:30 pm

snowigloo wrote:
Jason wrote:I tried it in all 3 ports and no luck. Thank you for the suggestion though. Anyone else got any ideas?
if you have no blue light you have to run the MJ recovery program. If that doesnt work its garbage

I was hoping that wasn't the case. I plan to continue to play with it, but may have to exchange it. Thank you. Any other suggestions would be appreciated from anyone.

Jason · Post by **Jason** » Thu Jan 24, 2008 9:37 pm

I will give it a smack and if that doesn't work, I will arrange for a new one. Thanks for all the help and suggestions. I truly appreciate it.

jrd4849 · Post by **jrd4849** » Fri Jan 25, 2008 11:18 am

Jason wrote:OK, I was hoping for some assistance here. I recently installed a Magicjack on this computer. I had blue light and thought I was ready to go. I got a message saying I needed to wait for an activation email. From reading this board I am not sure why as I see no mention of anyone else getting one......

FWIW I got the same message but never received an activation email. My MJ continues to work (most of the time

)
Jim

digitalnomad · Post by **digitalnomad** » Fri Jan 25, 2008 12:23 pm

There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.

SpamBox · Post by **SpamBox** » Fri Jan 25, 2008 7:26 pm

digitalnomad wrote:There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.

how new is new? Past week or older than that?

Jason · Post by **Jason** » Fri Jan 25, 2008 8:32 pm

SpamBox wrote:
digitalnomad wrote:There is a new unannounced software upgrade to download on the website. Make sure you are using a powered USB port. Try a port on the back of your computer.
how new is new? Past week or older than that?

Yes, how new is this Software upgrade? I will check it out. Thank you and thanks to all of you for the advice and information.

TomInVT · Post by **TomInVT** » Sun Jan 27, 2008 8:23 pm

I have 2 XP systems and magicJack works fine on them. But the system I really want to use is Vista and the blue light will not light. I have used a powered USB hub and plugs on the processor box with no success. I have run the Vista update, the recovery program and the magicFix program. Still no blue light!

Any ideas.

Tom

gnimsh · Post by **gnimsh** » Sun Jan 27, 2008 8:50 pm

I had this same problem for about 2 weeks or so, don't know why it started working again but I just plugged it in and let it cycle through the "unrecognized usb device" error and maybe after 10 or 15 min it hasn't happened since. I ran the MJ recovery right after it turned back on too.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Can't Get a Blue Light

Can't Get a Blue Light

Re: Can't Get a Blue Light

No Blue Light