failed to contact your service provider

howardse22 · Post by **howardse22** » Fri Jan 25, 2008 9:46 pm

My magic jack WOULD be great, I guess, if it would work. I can't get it to work because it keeps telling me 'failed to contact your service provider. Make sure you have a working connection to the internet.' I DO have an internet connection....I really DO! I have a gsm connection, but can't find on their site anywhere that that's a no no. I downloaded all of the update stuff on their site, but it still doesn't work. I even talked to tech support and they couldn't help me either. Does anyone here have any suggestions? The thing lights, it seems to work other than the not finding my connection thing.
Help!
Sincerely,
Sue Ell.

Post by **laserjobs** » Fri Jan 25, 2008 11:19 pm

What firewall and anti-virus are you running?

kumar · Post by **kumar** » Fri Jan 25, 2008 11:26 pm

Also what is your internet service provider?
Kumar

SpamBox · Post by **SpamBox** » Sat Jan 26, 2008 5:24 am

Give the specs on your system & network setup

HolmanGT · Post by **HolmanGT** » Sat Jan 26, 2008 8:41 pm

"I have a gsm connection"

Are you saying you have it hooked to your GSM cell phone?

LikeMagic · Post by **LikeMagic** » Sun Jan 27, 2008 12:51 am

"GSM connection" could mean that she uses a wired/wireless router with a SIM slot (or PC card with SIM slot) for GSM's EDGE/GPRS/HSDPA high-speed data connection.

Here are some:
- Dlink DIR-451: 3G Mobile Router for UMTS/HSDPA Networks
http://www.dlink.com/products/?pid=525

- AR360W3G 802.11g Wireless 3G Mobile Router
http://www.airlink101.com/products/ar360w3g.html