Wireless problem, once MJ is plugged in(drops connection)

[redsoxvw]

Greetings all,

Ive had my MJ for about a year now, with out any major problems. Until I recently went wire less. As soon as I plug in the MJ the soft pad comes up and says ready to call. I place a call and it will ring once then dead air, or after I dial it will go right to dial tone.

But after a couple of attempts, I lose my wireless connection. I unplug the MJ all is well.......The last 24hrs I havent dropped my connection at all, I plug in the MJ its gone........I thought maybe it was because I had a cordless phone, but its doing the same for a hard line as well.

I also thought maybe my wireless speed wasnt up to snuff, and it seems to be well. Here is my speedtest http://www.speedtest.net/result/415537422.png

Im at a loss here, Ive done a ton of crap through the customer service......i.e...format, change this, change that, etc.......Still a no go.......

Here is a quick run down of the system:

Amd dual core running at 2.5ghz
Memorey 3gig
Cordless phone is a 6.0
BElkin wireless G router
Belkin USB adapter card

Sorry so lengthy, Im pulling hairs out here. Anyone else have this kind of problem?

[maine-iac]

When I stated using MJ a year ago, I used a Uniden 900MHz cordless phone. Whenever i made a call, MJ would crash and and restart. I swithed to a cheapy corded phone and MJ has worked great ever since. I couldn't tell you why. I know it was the cordless phone because the laptop I was using behaved the same whether it was connected to my router either wired or wirelessly. So I would suggest using a corded phone.

[TimSH]

I'll bet money that the problem is the combination of the USB wireless adapter and the MagicJack is putting too much of a power drain on the USB bus.

Try getting a powered USB hub.

[az2008]

Obviously you have interference, or a buggy wireless AP or network card.

You can try changing the channels which the AP uses. And/or purchase a high-gain antenna (omni or directional). There are even directional wifi antennas for computers (link is in the Wiki how-to for resolving choppy voice).

Speedtest doesn't prove anything. You need to use http://myspeed.visualware.com/voip/index.html. When it completes (you have 5-6 tabs on the left) look for a link to "detailed analysis" on the summary tab. Copy/paste the URL in your reply.

Try it with and without wireless.

Mark

[redsoxvw]

Thanks for the fast input......I dont think I clarified in my post, This is my desktop computer with 500W power supply, the USB should have enough juice correct?

I could not test a direct connection, as the modem is downstairs and I dont have a cable that LONG LOL.......I did test the wireless though with the link you recommended it seems well enough for VOIP.....here is the results
http://mvsord.visualware.com/myspeed/db ... id=1020895

Im thinking maybe I need to change a channel on something........Mark I believe you are correct with the interference

[az2008]

Thanks for the fast input......I dont think I clarified in my post, This is my desktop computer with 500W power supply, the USB should have enough juice correct?

That's not how it works. Motherboards have circuitry to limit the amount of current they will supply. If they are designed well they should do this without damaging themselves, and while supplying the maximum provided by the USB standard. Some don't do the former. Many don't do the latter.

However, I didn't see anything in my response to you mentioning the USB port's power supply. So, I'm not sure what your response was addressing.

I could not test a direct connection, as the modem is downstairs and I dont have a cable that LONG LOL.

I guess I could come over and move your computer for you.

Look. If you want to diagnose this, and ask for help, you're going to have to put some effort into it. The VOIP test results look good. But, it's not like we can compare them to the non-wireless results... without me coming over and doing the heavy lifting for you?

Mark

[redsoxvw]

That's not how it works. Motherboards have circuitry to limit the amount of current they will supply. If they are designed well they should do this without damaging themselves, and while supplying the maximum provided by the USB standard. Some don't do the former. Many don't do the latter.

However, I didn't see anything in my response to you mentioning the USB port's power supply. So, I'm not sure what your response was addressing.



I guess I could come over and move your computer for you.

Look. If you want to diagnose this, and ask for help, you're going to have to put some effort into it. The VOIP test results look good. But, it's not like we can compare them to the non-wireless results... without me coming over and doing the heavy lifting for you?

Mark

Sorry, the USB statement wasnt addressed to you it was directed at the gentlemen who posted before you. As he inquired that maybe there was too much of a draw from the MJ.

I would like to say thank you for clarifying how the USB current works, I honestly had no idea how that process works.

As for the heavy lifting, I took care of it ( dont want you to strain yourself LOL) Here are the connected results ( seems slightly better )
http://mvsord.visualware.com/myspeed/db ... id=1020932

Again thank you for taking the time to help me with my problem. It is greatly appreciated..............Eric

[az2008]

As for the heavy lifting, I took care of it ( dont want you to strain yourself LOL) Here are the connected results ( seems slightly better )
http://mvsord.visualware.com/myspeed/db ... id=1020932

The jitter looks a little worse for wireless. Not terrible in terms of VOIP generally. But, maybe MJ is more sensitive to it.

That, or there's something buggy about your wireless AP or pc card. Something that causes the connection to drop, but it doesn't show during a VOIP quality test.

If you borrowed someone else's wireless router that would eliminate half of that possibility. Borrow someone's wireless card to eliminate the other half.

You could also try the wireless now that you've moved the computer next to the router. Put the router and computer together so the antennas are side by side. If that works, then you know higher-gain antennas may help. Especially directional ones.

Mark