Does MJ require USB 2.0? I purchased MJ a year ago and finally got mad enough at my cable phone co. that I canceled it and inserted my MJ into my 5 year old Dell Dimension (front USB) crashes every time. I get the blue screen with USBSTOR.sys error, so I'm assuming it's a USB problem. I tried tech support and they kept insisting the following:
[ Go to control panel > double click on windows firewall > go to exceptions > click add port. > click on UDP under port number then type in 5060 on port number and magicjack on name then click ok.
Kiefer: Now do the same process,in add port > click UDP under port number then type in 5070 on port number and magicjack on name and click ok.
Kiefer: Add them individually. ]
I told them I was not running a firewall, anti-virus, anti-pop up, spyware, malware or anything else. I think they got angry and posted the same thing in BOLD all caps! So I hung up.
I slipped the MJ into my 1 yr old Toshiba Laptop with USB 2.0 and presto, works like a charm. I just didn't want it for my lap top, I need it on my PC. I couldn't find any info regarding USB problems. Couldn't find any help on Dell about needing to upgrade USB Drivers for Mass Storage Device or anything like that. I suppose I should upgrade my old machine that works like a charm to USB 2.0?
Thanks for any leads.
Tim
MJ works on one PC and Not the other
Moderators: Bill Smith, Pilot
I can attest that it does NOT need USB 2.0. I ran it for about 11 months in a USB 1.1 slot and it worked fine. I would think that there is something wrong with your old machine - either the USB drivers or the USB hardware. You might try popping in a new USB card (www.dealextreme.com or eBay for about $8.00) and use the new ports (which will be USB 2.0) and see if that clears up the problem.
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timbuk2
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more info
I seemingly updated the drivers for the two front USB connections, but still no go. Everything else I've plugged into them work normally, thumb drives, printers, scanners etc. Very odd.
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Kif Kroker
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As hsweiss said, MJ does work fine with USB 1.1. I have found a few Dell machines that have flaky USB controllers. A friend of mine has a Dell that will only accept 1 mass storage device plugged in at a time, it will never recognize the other flash or USB hard drive. He also had problems of cut-outs when using a USB audio interface (Tascam) with that system. We have formatted and loaded it with a fresh copy of XP and it still has the same problems. The only thing that solved his problem was installing a PCI USB controller card, and when using that he has had no problems.