Can't hang up from phone attached to MJ

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wdatkinson
MagicJack Newbie
Posts: 2
Joined: Thu Mar 26, 2009 11:17 pm

Can't hang up from phone attached to MJ

Post by wdatkinson »

I work for a software development company that produces an IP-based PBX system. I'm currently a network engineer managing a world-wide Cisco-based network. Prior to moving to IT, I was responsible for validating third-party SIP endpoints for us with our system. So I have experience with SIP end points from Cisco, Audiocodes, Adtran, Intel, Linksys, Aastra, Polycome, etc.

The whole MJ setup intrigued with enough to buy one. Prior to that I've had a SIP trunk from Junction Networks that I've terminated into everything from an Asterisk box, to a copy of our PBX software running in my home and most recently an ATA186.

After setting up my MJ and playing around with it, the first major issue that I noticed was that when I hang up on the cordless phone the MJ hardware interprets that as a flash-hook and places the remote caller on hold. Assuming they hang up as well at the end of a call, I guess this isn't a problem, just sloppy.

I've tried two different cordless phones, and I've STF'd here, especially the cordless phone compatibility thread.

Has anyone else seen this issue? One of the phones I tried would do nothing when I hung up, but when I picked the call back up, that would be detected as a flash-hook and the call would go on hold, but when I hung up the call would come off hook.

Seem like MJ is great as a softphone, but the integration to an analog phone leaves alot to be desired.

I spent 2+ hours OTP with their tech support and never wanted to kill myself as much as when I have up with them and hung up. Not after they finally gave me the RMA URL, but still I'd like to make this thing work.

I've looked a the hack sites and have several SIP endpoints I can try with MJ, but I'd prefer to use the hardware I purchased, since its so portable.
mberlant
Dan Should Pay Me
Posts: 829
Joined: Sun Feb 01, 2009 7:47 pm
Location: Japan

Post by mberlant »

It sounds like you may have the MJ dongle attached to a USB port that is having difficulty delivering enough power to make the dongle happy. Try running it through a powered external USB hub.
wdatkinson
MagicJack Newbie
Posts: 2
Joined: Thu Mar 26, 2009 11:17 pm

Post by wdatkinson »

Just gave that a shot. Same result.
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