no incoming or outgoing calls

[32str8]

Just got my mj and spent 2.5 hours chatting with no resolve. I get a dial tone but when i call out on the phone or the software it does not ring or connect and i see not answered for 00:06 in the call screen. When I call the mj # from another line i get the voicemail immediately. It has however allowed me to call in twice so i know it can work. Whenever I leave a voice message it delivers it to my cell phone via email as an attached .wav file. I went through all of the fixes and updates with support and even opened up the ports. I tried it on my laptop and got the same problem. I have comcast digital voice so I am wondering if that is playing havoc with the system. other than the dial tone and the two incoming calls I have not been able to make it work. Any help would be appreciated. Maybe I have a bad unit?

[LikeMagic]

We'll need more details about your PC/internet connection setup in order to narrow down possible causes:

- what's your PC's CPU speed, memory, OS type (WinXP, W2k, Vista, Mac OS X, etc)?
- what's your hardware router if any?
- what are your software firewall, antivirus, ad-blocker, proxy server, etc?
- do you have issue with internet in general? With Internet Explorer? With other browsers such as Firefox, Opera, Netscape, Mozilla, SeaMonkey, etc?
- what did MJ tech ask you to do so far?
- Since you mentioned you have Comcast Digital Voice (VOIP), who ever set this service up could configure your router to deliver all the SIP ports to Comcast DV box

Remember the more details, the better

[32str8]

what's your PC's CPU speed, memory, OS type (WinXP, W2k, Vista, Mac OS X, ect? Pentium(R) D CPU 3.00GHz, 3.25 GB of RAM, XP media center ed. v2002 with service pack 2
- what's your hardware router if any? Linksys 802.11g
- what are your software firewall, antivirus, ad-blocker, proxy server, etc? symantec antivirus, sonicwall
- do you issue with internet in general? no With Internet Explorer? no With other browsers such as Firefox, Opera, Netscape, Mozilla, SeaMonkey, etc? no
- what did MJ tech ask you to do so far? upgrade software, mjrecover, move to backside usb, open ports, just about everything he could think of. Then after 2.5 hours I said enough and he gave me this link http://support.magicjack.com/returns.html. Not what I was hoping for.
- Since you mentioned you have Comcast Digital Voice (VOIP), who ever set this service up could configure your router to deliver all the SIP ports to Comcast DV box. Dont't know what that means?

[LikeMagic]

what's your PC's CPU speed, memory, OS type (WinXP, W2k, Vista, Mac OS X, ect? Pentium(R) D CPU 3.00GHz, 3.25 GB of RAM, XP media center ed. v2002 with service pack 2
- what's your hardware router if any? Linksys 802.11g
- what are your software firewall, antivirus, ad-blocker, proxy server, etc? symantec antivirus, sonicwall
- do you issue with internet in general? no With Internet Explorer? no With other browsers such as Firefox, Opera, Netscape, Mozilla, SeaMonkey, etc? no
- what did MJ tech ask you to do so far? upgrade software, mjrecover, move to backside usb, open ports, just about everything he could think of. Then after 2.5 hours I said enough and he gave me this link http://support.magicjack.com/returns.html. Not what I was hoping for.
- Since you mentioned you have Comcast Digital Voice (VOIP), who ever set this service up could configure your router to deliver all the SIP ports to Comcast DV box. Dont't know what that means?

Let me understand your setup, where do you have your Sonicwall firewall connected in your setup?

1. Comcast cable modem<--> Linksys router (which model?) <--->Sonicwall<-->PC

or

2. Comcast cable modem<-->Sonicwall<---> Linksys router<---> PC ?

Sonicwall is a hardware firewall, not a software firewall, correct? I used to have one years ago, maybe Sonicwall makes software firewall now, I have to check on this.

Your setup is more complicated than most people's setup and thus preventing incoming messages to reach MagicJack device.

Here are the general ports that MagicJack VOIP/SIP uses:

SIP/in 5060 (incoming call signaling/setup)
SIP/out 5070 (outgoing call signaling/setup)
https 443 (for provisioning/authentication)
>= 10,000 for RTP (Real-time Transport protocol for voice connection)

Check your Linksys router and Sonicwall firewall to allow the above ports. Since you also have Comcast Digital Voice (VOIP) which also uses SIP signaling, your Linksys router may have ports (5060-5070) forwarding active to the IP of the Comcast Digital Voice adapter, thus incoming SIP/VOIP call setup/signaling may not get to the PC's IP with MagicJack VOIP/SIP device.

If possible, remove the Sonicwall firewall from the setup, check the Linksys router to see if you have port forwarding active toward the Comcast Digital Voice adapter. If it does, change it to forward the 5060-5070 ports to the IP of the PC with MagicJack device. Newer router will automatically open/close/forward TCP/UDP ports as needed by any internet application to/from any local LAN PC. You could buy a newer router and that could solve your problem

Good luck troubleshooting

[32str8]

Thanks for all the help. I have just tested out the MJ on 3 other computers in various places including my own laptop that did not work at home and it worked perfectly so it is my particular setup. I think I have isolated the problem to the ports forwarding on my router and should have it working soon. Thanks again for the trouble shooting.

[LikeMagic]

You're welcome -- tell us how you fix it so others with similar issue could benefit from your resolution

[Stewart]

I think I have isolated the problem to the ports forwarding on my router and should have it working soon.

On most routers, it's not necessary to forward any ports. Sometimes, port forwarding helps, because the router has an incompatible SIP ALG, and the forwarding fools it. First, I'd try getting the latest firmware for router and firewall. If that doesn't help, try turning off any settings in your router related to SIP, ALG, or SPI. On the firewall, try turning Enable SIP Transformations off if it's on, or vice-versa; see http://help.mysonicwall.com/sw/eng/gene ... rvices.htm . If still no luck, post what model of router and firewall you have (802.11g is a wireless protocol, not a model), and how you have them connected. If they are cascaded, consider having the firewall face the modem, and configuring the Linksys as an access point and switch only.

[JPoldo]

I have an older model, the Tele2. It had exact same problems. Here's the fix that worked: 1) Create a new rule, LAN to WAN and WAN to LAN for UDP ports 5060-5070; 2) Disable SIP and H323 transformation. This is opposite what you'd expect, but maybe this old Sonicwall handles them improperly.