get fast busy when calling mj

[holysmoke]

able to call out with MJ but get fast busy when calling MJ.

been on with the chat support and all they helped me do was format all my contacts.

upgraded, unplugged, etc etc.

any help appreciated.

[holysmoke]

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Rizza'

Rizza: Hello, how may I help you?

Brent : people are unable to call my mj line . I called my cell phone company to see if it was them but when they tried to call mj line it didnt work either

Rizza: Hi there Brent.

Rizza: Is your magicJack currently plugged into your computer?

Brent : yes

Rizza: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Rizza: http://upgrades.magicjack.com/upgrade/upgrade.exe

Brent : i ran it already

Rizza: Please unplug your magicJack and plug it back in after three minutes.

Rizza: Inform me when you plug it back in.

Brent : done

Rizza: Do you see a dial pad/softphone on your computer screen now?

Brent : you see it doesnt even go to voicemail

Brent : sprint isnt even able to call it

Brent : I am on phone with sprint now

Rizza: Double click "Computer" icon on your desktop and tell me the two corresponding drive letters for magicJack.

Brent : j

Rizza: Can you tell me all the drive letters you have there?

Brent : only j

Rizza: Aside from drive J? What are the drive letters you have there?

Brent : only j

Brent : it says vista only

Brent : noone can call the number it just goes fast busy instead of ringing or voicemail

Brent : even if it wasnt plugged in right to my pc it would at least go to voicemail

Rizza: Please tell me all the drive letters you have there aside from drive J.

Brent : d

Rizza: All of them/

Brent : f

Brent : g

Brent : h

Brent : i

Brent : k

Brent : c

Rizza: Thanks.

Rizza: Unplug the magicJack and tell me the two drive letters that will disappear.

Brent : j k

Rizza: Plug in the magicJack.

Rizza: Right click drive J, see if there's a format option.

Brent : yes

Rizza: Right click drive J and click format ( set File System to FAT and Volume Label as PHONE and Allocation unit size Default ) then click start.

Rizza: NOTE: All phone numbers will be deleted in the contact list of the softphone.

Rizza: Inform me when the format is complete.

Brent : done

Rizza: Right click drive K and click start magicJack,.

Brent : there isnt an option for that

Rizza: One moment please...

Rizza: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Brent : sheesh

Brent : there goes my contacts

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Jenny'

Jenny: Hello, good day to you! This is Jenny, one of the Supervisors. Please give me a moment to review on your past chats. Thank you.

Jenny: Do you see a magicJack icon on the screen?

Brent : yes

Jenny: Please double click on it/.

Brent : done

Jenny: Do you see the dial pad now?

Brent : yes

Brent : can we go faster please?

Jenny: Okay.

Jenny: Please try to call you rmagicJack number with any other number you have

Brent : dead

Brent : fast busy

Jenny: I see.

Brent : even if my mj wasnt connected correctly to pc it would go to voicemail

Jenny: Please follow these steps below:

Jenny: 1. Click on "Start", then click on "Control Panel". Click on "Settings", if you are on Classic View.

Jenny: 2. If you are on Category View, click on "Security Center".

Jenny: 3. Click to open "Windows Firewall".

Jenny: 4. Click on the "Exceptions" tab, then click on the "Add Port" button.

Jenny: 5. Type in any name, say, magicJack5060.

Jenny: 6. Type in 5060 for "Port number", select "UDP", and then click "OK".

Jenny: 7. Click on the "Add Port" button again.

Jenny: 8. Type in any name, say, magicJack5070.

Jenny: 9. Type in 5070 for "Port number", select "UDP", and then click "OK".

Jenny: 10. You should be able to find the ports/names you have added on the list on the "Exceptions" tab. Click "OK".

Jenny: 11. Close your "Control Panel" window.

Brent : i disabled windows firewall long time ago

Brent : please tell me why wont it go to voicemail?

Brent : if my pc is messed up it should go to voicemail like it does when the pc is off right?

Jenny: Please do that steps above.

Jenny: Yes, it will.

Brent : done

Jenny: Now, unplug magicJack and plug it back after 20 seconds

Brent : done

Jenny: Now, try to receive a call.

Brent : fast busy, does not go to voicemail

Jenny: I am now done refreshing voicemail here on our end, please try to set up your voicemail.

Brent : magicjack has no dial tone now

Brent : nevermind

Brent : what is password for voicemail

Jenny: Default password is 1234

Brent : I dont want any greeting

Brent : so what do you want me to setup?

Jenny: Yes.

Brent : what do you want me to do?

Jenny: Have you set it up?

Jenny: Please try to add greetings'

Brent : I dont want any thought

Brent : I changed password

Jenny: Just follow the voice prompt.

Brent : i dont want voice greetings

Jenny: Okay.

Brent : jenny, it seems a problem on your servers

Jenny: Please unplug your magicJack and plug it back into another USB port.

Brent : not my pc

Brent : done

[Majicrandy]

[b][size=18]Transcript of call[/size]Regarding fast busy of forwarded call from certain areas yet unknown routing centers across the US. If it forwards through them all users will get a fast busy. [/b] (if you want to copy the chat discussion you have with Magic Jack you must highlight and copy. Once you disconeect it gone so update your copy as you go)

Please wait for a site operator to respond.
You are now chatting with 'Steph'
Your Issue ID for this chat is LTK4190105226874X
Steph: Hello, how may I help you?
Steph: Hi Mr. Technical Customer
Mr. Technical Customer: call forwarding on, magic jacg o=not plugged into my computer. Many call incoming are sent to a fast busy do you know of htis problem?
Steph: Let us check it .
Steph: May I have your magicjack phone number please?
Mr. Technical Customer: Yes we will but remeber my majoc jack is not plugeed intoi my compuet so there is nothing on my server side
Mr. Technical Customer: **********
Steph: Thank you.
Steph: May I have the exact message as you call your magicjack phone number please?
Mr. Technical Customer: beep, beep, beep beep beep beep beep beep beep beep beep beep beep beep beep
Steph: Okay, we will troubleshoot it, will it be okay to plugged in your magicjack device?
Mr. Technical Customer: why?
Steph: So that we can check it Mr.Technical Customer
Steph: Is that okay and if not then we will add DNS servers on your computer , is that okay?
Mr. Technical Customer: Steph with all do respect to your directions rizza had tried to do what you are going to try to do with Brent and all that isn't the problem. The calls are forwarded and it has nothing to do with the hardware, my compuet or my server how can pluggin in the MJ make adifference at this point? pleasee escalate.
Mr. Technical Customer: My dns has nothing to do with call forwarding server at MJ
Steph: Okay
Steph: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Mr. Technical Customer: I said my MJ isn't plugged in so It would have nothing to do with my computer or my dns servers
Steph: Please hold as I am transferring you now Mr.Technical Customer
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Molly'
Your Issue ID for this chat is LTK4190105226874X
Molly: Hello Mr. Technical Customer. My name is Molly. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Mr. Technical Customer: thank you
Molly: One moment please...
Mr. Technical Customer: LD routing issue? Some work some dont?
Mr. Technical Customer: When I first got it I could call from my cell phone and if I forwarded call to my cell phone it would go to my cell phone voice mail
Molly: One moment please...
Mr. Technical Customer: Customerd told me fast busy from Milwaukee area.
Molly: May I have the phone number that you have tried to call on your magicJack?
Mr. Technical Customer: I didnt try any phone numebr on my majoc jacg as I mentioned in my chat you just read it is with incoming calls from some areas ld
Mr. Technical Customer: it is incoming calls that get fast busy and they should go to my forwarded number
Mr. Technical Customer: And my magic jack is not plugged in so my server, software or hardware are not in play on the issue sorry to keep interupting your other chats
Molly: Yes, may I have the phone number that you have tried to calling the magicJack?
Mr. Technical Customer: No... it is incoming calls that get fast busy and they should go to my forwarded number
Mr. Technical Customer: It is incoming calls that are getting the fast busy
Molly: Yes.
Mr. Technical Customer: it is incoming calls that get fast busy and they should go to my forwarded number
Mr. Technical Customer: You there Molly?
Molly: May I have the phone number that was forwarded on this magicJack?
Mr. Technical Customer: ? what is your question?
Mr. Technical Customer: My magic jack number is forwarded
Mr. Technical Customer: The one i listed in the chat you reviewed **********
Mr. Technical Customer: That is the one forwarded
Mr. Technical Customer: And it keeps getting a fasst busy from certain LD's
Mr. Technical Customer: So the calls dont come through to the forward
Mr. Technical Customer: They dont even go to the voicemail
Mr. Technical Customer: This is interesting isnt it
Mr. Technical Customer: I wonder why this happens
Mr. Technical Customer: So I thought Id contact you to find out
Mr. Technical Customer: if it could be fixed
Molly: Your voicemail will not work if you enable the call forwarding.
Mr. Technical Customer: Do you think it could be fixed
Mr. Technical Customer: Ha your are soo funny
Mr. Technical Customer: Why does my calls not forward and why
Mr. Technical Customer: does it give fast busy to so many people
Mr. Technical Customer: Ha you funny you dont understand me do you
Mr. Technical Customer: people trying to clal me get a fast busy
Mr. Technical Customer: I have my calls forwarded
Molly: May I have the forwarded phone number please?
Mr. Technical Customer: I am asking you why do they not come through sometimes
Mr. Technical Customer: *********** please acknowledge you undertand this response
Mr. Technical Customer: ************ did you get it this time? ha you funny
Mr. Technical Customer: the humber is *********** you see it
Mr. Technical Customer: you ther Molly
Mr. Technical Customer: there?
Mr. Technical Customer: Molly did you get the number
Mr. Technical Customer: ?
Mr. Technical Customer: Molly?
Mr. Technical Customer: You still there?
Mr. Technical Customer: Hello?
Mr. Technical Customer: Hi Molly u there?
Mr. Technical Customer: Is there aproblem?
Mr. Technical Customer: Are u not gettign my chat?
Mr. Technical Customer: Hello?
Molly: One moment please...
Mr. Technical Customer: Yes the number is ************
Molly: One moment please...
Mr. Technical Customer: the calls that I have mj set to forward get a fast busy do you know why?
Mr. Technical Customer: Is there any other questions you may have?
Mr. Technical Customer: I am only trying toget this fixed
Molly: Calls will forward to: *************
Mr. Technical Customer: Yes correct but they dont they get a fasst buisy from some LD's
Mr. Technical Customer: I you familar with this problem?
Mr. Technical Customer: Call should forward regardless of the computer or MJ on my end.
Mr. Technical Customer: Or my server.
Molly: Yes.
Mr. Technical Customer: It seems to be a routing issue from certain LD
Mr. Technical Customer: have you heard this?
Mr. Technical Customer: Do you have a fix?
Molly: ********** is this number active?
Mr. Technical Customer: Of course
Mr. Technical Customer: have you not heard of this problem.
Mr. Technical Customer: Many other have a similar problem based on a google search so
Mr. Technical Customer: I am certain you must have some notes on this
Mr. Technical Customer: It is an interesting problem dont you agree
Mr. Technical Customer: I wonder how it could be fixed
Mr. Technical Customer: I would like it fixed
Mr. Technical Customer: that why
Mr. Technical Customer: I am contacting you
Mr. Technical Customer: I wass hoping
Mr. Technical Customer: u
Mr. Technical Customer: could help me
Mr. Technical Customer: Because I would ike my calls to get throguh
Mr. Technical Customer: You know
Mr. Technical Customer: Anyway seem like u may not have a fix for this yet
Mr. Technical Customer: Or do you
Molly: One moment please...
Mr. Technical Customer: I dont know
Mr. Technical Customer: Thats why I am contacting you
Mr. Technical Customer: Wondering if they know what the server problem
Mr. Technical Customer: or routing problem may be
Mr. Technical Customer: And wondering if there is some solution
Molly: Can you try to forward it to another phone number?
Mr. Technical Customer: sooon to be offered
Mr. Technical Customer: Why try that
Mr. Technical Customer: I dont want it to forward to another phone I want tit to froward to my phone u so funny
Mr. Technical Customer: What is yoru phone huymber I forward it to you
Molly: One moment please...
Mr. Technical Customer: Cause I dont have anoither phone
Mr. Technical Customer: That i could forward it to
Mr. Technical Customer: Are there only some phone companies it doesnt work with
Mr. Technical Customer: It use dto wok
Mr. Technical Customer: It works someitmes
Mr. Technical Customer: It sound like a local LD rounting issue
Molly: Did you plug in the magicjack now?
Mr. Technical Customer: Does MJ knwo about this problems?
Mr. Technical Customer: Why plug mj in what does that have to do about anything?
Mr. Technical Customer: It cant be the mj or my computer or my software or my server
Molly: Please try it now.
Mr. Technical Customer: since the issue is before it reaches this equeimtne
Mr. Technical Customer: makes sencse to you does
Mr. Technical Customer: it
Molly: Please calling the magicjack now and see if it forward the calls.
Mr. Technical Customer: Tell me why pluggin it in will help
Mr. Technical Customer: It is a server or routing problem from MJ
Mr. Technical Customer: You now that dont u
Mr. Technical Customer: Why do you want me to plu it in
Mr. Technical Customer: That will not help
Mr. Technical Customer: It is not the hardware or software since
Mr. Technical Customer: it not even roputing here
Mr. Technical Customer: You agree ritgh
Mr. Technical Customer: if not explain why
Mr. Technical Customer: thabnk you
Molly: Please check if your call forwarding works now.
Mr. Technical Customer: no it does not work
Mr. Technical Customer: fast busy didnt get yiou call either you got a fast busy too see
Mr. Technical Customer: no it does not work
Mr. Technical Customer: i checked fast busy
Molly: What phone number you have used to call the magicJack?
Mr. Technical Customer: you knwo I think it is a routing issue with MJ
Mr. Technical Customer: a cell phone in the us
Mr. Technical Customer: does it require only certain phiones than I will miss all the other
Mr. Technical Customer: calls that other people call me from?
Mr. Technical Customer: yes it is nt working
Mr. Technical Customer: you try calling
Mr. Technical Customer: see if you can call
Mr. Technical Customer: see if your call get through
Mr. Technical Customer: maybe than youll see
Molly: What phone number you have used to call the magicJack?
Mr. Technical Customer: wow looks like MJ is brokev
Mr. Technical Customer: a cell phone in the us
Mr. Technical Customer: does it require only certain phiones than I will miss all the other
Mr. Technical Customer: does it require only certain phiones than I will miss all the other
Mr. Technical Customer: calls that other people call me from?
Mr. Technical Customer: yes it is no working
Mr. Technical Customer: Technical Customer: you try calling
Mr. Technical Customer: see if your call get through
Mr. Technical Customer: maybe than youll see
Mr. Technical Customer: wow looks like MJ is brokev
Mr. Technical Customer: molly u still there?
Mr. Technical Customer: Can you fix this
Mr. Technical Customer: are you in the states
Mr. Technical Customer: seems like a big lag in the chat
Mr. Technical Customer: Maybe you overseas
Mr. Technical Customer: you think u gonna help fix this
Mr. Technical Customer: I wonder if you could help
Mr. Technical Customer: do u knwo of a fix
Molly: I need the sample number that you have tried calling the magicJack?
Molly: need the sample number that you have tried calling the magicJack?
Mr. Technical Customer: ********** what you gonna do with that
Mr. Technical Customer: seems like u know there is a problem but dont wnat to tell me there is no fix haha funny
Mr. Technical Customer: itneresting
Mr. Technical Customer: how this works
Mr. Technical Customer: can you excalate this to a routing engineer haha
Mr. Technical Customer: Funny
Mr. Technical Customer: I think there is no solution
Mr. Technical Customer: yikes
Mr. Technical Customer: no more Mj
Mr. Technical Customer: since it doesnt forward
Mr. Technical Customer: yikes
Mr. Technical Customer: gonna be introuble
Mr. Technical Customer: have to get a new ohone now
Mr. Technical Customer: haha
Mr. Technical Customer: didnt think it was gonna do this
Mr. Technical Customer: yikes
Mr. Technical Customer: prbably have to tget a new cell phone ha
Molly: Do you have the magicJack with you?
Mr. Technical Customer: Wow this sux lol
Mr. Technical Customer: Oh yes I do why do you ask
Mr. Technical Customer: you ther?
Molly: Does it show ready to call?
Mr. Technical Customer: No I dont have it installed why do you ask?
Mr. Technical Customer: you ther
Mr. Technical Customer: Molly
Mr. Technical Customer: u ther?
Molly: Please plug in back the magicjack now.
Mr. Technical Customer: Why
Mr. Technical Customer: Molly
Mr. Technical Customer: Molly why please?
Mr. Technical Customer: Please tell me why Molly
Molly: I need to know if you have installed it well.
Mr. Technical Customer: U there>
Mr. Technical Customer: Installed is fine there is no issue with install it is a routing issue
Mr. Technical Customer: Ok I have it installed now for you
Mr. Technical Customer: stay with me now
Mr. Technical Customer: What u ewant me to do next for u
Mr. Technical Customer: Molly
Mr. Technical Customer: u there
Mr. Technical Customer: hello
Molly: Do you have the dial pad shows ready to call?
Mr. Technical Customer: u there?
Mr. Technical Customer: yep ready to call
Molly: Were you able to make calls with it?
Mr. Technical Customer: ready to call
Mr. Technical Customer: yep
Mr. Technical Customer: of couse
Molly: Okay.
Mr. Technical Customer: so whats next
Mr. Technical Customer: Molly?
Mr. Technical Customer: u there?
Molly: Is it set to aircard or normal connection?
Mr. Technical Customer: Hello did I loose u
Mr. Technical Customer: Ha you so funny normal you gonna take me down that path you so funny
Mr. Technical Customer: next please
Mr. Technical Customer: molly i got aquestion
Molly: When did the issue started?
Mr. Technical Customer: Molly i have a question for u
Molly: Yes.
Mr. Technical Customer: okay I have a question for u
Mr. Technical Customer: WHat does the software,mj, my computer have to do with it since it happens even when its not pluggen in..answer pelase
Molly: Okay.
Mr. Technical Customer: ignore it...........?
Molly: I need to know if your magicJack works well.
Mr. Technical Customer: Yes it woks beutiful thank you very much
Molly: Can you try to disable the call forwarding now at your account and see if you can receive calls?
Mr. Technical Customer: Molly what do you know of this problem?
Molly: Technical Customer, let us see if you can receive calls.
Mr. Technical Customer: yes I can as I knew would happened so now do you belive me that it is your routing?
Molly: Yes.
Molly: Okay, can you try to enable the call forwarding again?
Mr. Technical Customer: ok done fast busy
Mr. Technical Customer: you know it is a routing problem those cant be fixed
Molly: That will be fixed by our engineers.
Mr. Technical Customer: A percentage of you LD throughout the country going through an unknown route will always get a fast busy. WHich routes as of yet I do not know since those call are blocked.
Molly: This has nothing to do on your connection.
Molly: Mr Technical Customer, this will be checked in our end.
Mr. Technical Customer: so we are done correct?
Molly: You will have an email on this matter from our engineers.
Molly: May I have your best email address please?
Mr. Technical Customer: The one on my majic jack account is fine
Molly: Okay.
Molly: One moment please...

[freestylegreek]

Ya it seems the magicjack tech support people dont want to answer questions that have to do with servers.

I surely hope they fix this damn problem.