New magicjack and New Problem

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marrickard
MagicJack Newbie
Posts: 4
Joined: Fri Mar 07, 2008 1:48 am

New magicjack and New Problem

Post by marrickard »

Ok, got the magicjack today installed it registered got my new phone number,etc.

I was having issues with the magicjack I heard the conversation perfect on my end but the person I spoke to only heard some parts of the conversation with a lot of echo's and squealing. I got on to chat with a online agent to solve the problem. We went thru a number of steps. He asked me to restart and then I started to get the WARNING: usb error message. Now a new agents asks me to format the drive. And once thats done unplug wait 15secs. replug. Same warning message, he asked me to go to MY Computer and select the image folder with Windows Vista at the bottom, all I have showing on my screen is C: harddrive and Removable storage PHONE (F:) and on the F: drive if you explore it, its blank no programs. In windows devices under YMAX magicjack USB Driver I have a yellow exclamation mark, meaning something is not working. Even with all the upgrades and restore features it makes the noise when I plug it in as, "windows has discovered a new item" but it doesnt install what ever it is to make that device available or work. Yes Blue light is on, switch to other USB ports same error message, tryed the upgrade a second time same USB warning tryed the recovery couldnt recover at the end was force to cancel. The other agent said look for a device that says magicjack under My Computer/Manage/ Disk Management only have C: and F:Phone showing no other letter for Magicjack? Im just getting the run around here It seems like something is missing. I have connected other items to all 3 different ports all was discovered by windows no problem, again when I plug Magicjack..It makes the noise as if it was discovered but nothing after that.

any info would be great, really want to get this thing going.
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