MJ Down in N. California

gogyroswin · Post by **gogyroswin** » Wed Mar 12, 2008 12:13 pm

Fast Busy on every call so far this morning. Went to my landline and I could reach the numbers that I have tried this AM. A friend of mine who also has a MJ is reporting the same issue. My area code is 707, his is 530. Any news that we should be aware of?

GaryNY · Post by **GaryNY** » Wed Mar 12, 2008 12:39 pm

Same here in NY / NJ. We're told that they're performing system upgrades.... yeah right!

gooney · Post by **gooney** » Wed Mar 12, 2008 1:01 pm

no problems here

magicman · Post by **magicman** » Wed Mar 12, 2008 1:10 pm

Down in Dayton, Ohio as well,
All calls go to fast busy! No incoming calls either!

Heritage227 · Post by **Heritage227** » Wed Mar 12, 2008 1:34 pm

Down in Pittsburgh, PA Time 1:34pm

magicman · Post by **magicman** » Wed Mar 12, 2008 1:35 pm

this is what their tech support said...
I apologize for the inconvenience, right now our engineers are doing some upgrades on it, that's why you cannot receive and cannot make calls.May I have your email account please? so that I could contact you once it is fixed.

magicman · Post by **magicman** » Wed Mar 12, 2008 1:36 pm

I asked if they had a lot of people reporting this problem today, and then the tech support guy actually disconnect from me! So yeah, i guess its a big problem right now, but Im sure they will fix it, people will get mad fast, and they will lose their customer base.

msiam · Post by **msiam** » Wed Mar 12, 2008 1:41 pm

Yep. both mine are down.. fast busy.. cant make calls.. when I go to the MJ webpage, there seems to be problems with it opening correctly, Strange..

JadeGolem · Post by **JadeGolem** » Wed Mar 12, 2008 1:58 pm

It's been down all morning here in WA too. Tech support window now doesn't allow talking to a person, it just posts a message about doing system upgrades.

LikeMagic · Post by **LikeMagic** » Wed Mar 12, 2008 2:01 pm

Still up & working fine in Seattle area

LikeMagic · Post by **LikeMagic** » Wed Mar 12, 2008 2:12 pm

Opps, MJ service is going down in Seattle as well ... I was talking on MJ line for about 5 minutes and the call suddenly dropped. All attempts to call the MJ number are greeted with "number not available" announcement. It seems MJ is upgrading in the Seattle-WA as well (11:08am PST)

msiam · Post by **msiam** » Wed Mar 12, 2008 2:28 pm

Mine is all back up and fine
msiam
oops, maybe not.. nope.. not yet

gooney · Post by **gooney** » Wed Mar 12, 2008 2:36 pm

ok mine is down

gary · Post by **gary** » Wed Mar 12, 2008 2:37 pm

How nice of them. They actually have a message on their website re outage:

http://www.magicjacktv.com/1/customercare.asp

Its a first for them. Way to go MJ.....

GuyOnTheAir · Post by **GuyOnTheAir** » Wed Mar 12, 2008 2:37 pm

Down in Southern California.

And, if you try to go to Tech Chat, you get this:

Important!!....We have been informed that at least one of the major internet providers is having outages. This will unfortunately affect magicJack registration. Please do not register your magicJack until this is resolved. Depending on your location, you may experience difficulty in receiving or placing calls. We will be updating our customers in this space when the issue is resolved. Tech chat will return as soon as this issue is resolved. Thank you for your patience.

Also, magicFix reports it is unable to connect to the magicJack servers.

Edit: Sorry, didn't see the message when I went there. Appears the message is the same as noted by gary above.

Rubberchicken · Post by **Rubberchicken** » Wed Mar 12, 2008 2:39 pm

well i tried tech chat and heres the message they are giving all. sounds like me there on there way out magicjunk may be over with guys!!!!

(Important!!....We have been informed that at least one of the major internet providers is having outages. This will unfortunately affect magicJack registration. Please do not register your magicJack until this is resolved. Depending on your location, you may experience difficulty in receiving or placing calls. We will be updating our customers in this space when the issue is resolved. Tech chat will return as soon as this issue is resolved. Thank you for your patience.)

Manchas · Post by **Manchas** » Wed Mar 12, 2008 2:42 pm

Here's the message I received from customer support: Important!!! We have been informed that at least one of the major internet providers is having outages. This will unfortunately affect magicJack registration. Please do not register your magicJack until this is resolved. Depending on your location, you may experience difficulty in receiving or placing calls. We will be updating our customers in this space when the issue is resolved. Tech chat will return as soon as this issue is resolved. Thank you for your patience.

devin · Post by **devin** » Wed Mar 12, 2008 2:49 pm

Also down in New Mexico... glad I checked here, I thought it was something I did!!

mphixson · Post by **mphixson** » Wed Mar 12, 2008 3:05 pm

area code 508 down all day from 6 AM EST. first dead air upon dialing in, then error 3 upon bringing magic jack up, now can dial out but never connects.
the status page was nice. why can't they do that all the time?

gooney · Post by **gooney** » Wed Mar 12, 2008 3:57 pm

ok my magicjack is working again

kumar · Post by **kumar** » Wed Mar 12, 2008 4:16 pm

gooney wrote:ok my magicjack is working again

not here!
peace
Kumar

Heritage227 · Post by **Heritage227** » Wed Mar 12, 2008 4:24 pm

Hi All,

Back up in Pittsburgh, PA Time : 4:22pm

On the left side of the screen in the add box it say :

Having Trouble Today ?
At Least one of the Largest Internet Providers in the U.S. is having difficulty today.
This may effect your service intermitently.
We are at their Mercy, Please be Patient.

MAGICJACK

JadeGolem · Post by **JadeGolem** » Wed Mar 12, 2008 4:31 pm

Working again in WA, near Seattle. 1:34pm PST.

LikeMagic · Post by **LikeMagic** » Wed Mar 12, 2008 4:47 pm

Yup, working again in Seattle ... yippie!!

dbarber · Post by **dbarber** » Wed Mar 12, 2008 7:53 pm

kumar wrote:
not here!
peace
Kumar

Mine's working in 610. It worked this morning. I was gone all afternoon, but it worked when I got home about 6:30 PM.
I guess it must be the clean living on my part!

Have you NOT been doing the same?

Donn

saxman · Post by **saxman** » Thu Mar 13, 2008 4:52 am

Wow! I'm glad we all survived the outing! hahahah-Hate to see what will happen when a real disaster comes around like a tornado or earthquake. Man, people were staring to panic for a minute there. "OMG there goes my whole $19.95! That sneaky Dan pulled the plug and headed for Cancun with my money! I just knew it! "he's probably layin on some sunny beach with a margarita in one hand and a hooker in the other spendin my money! "hahahaha

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