Magicjack reboots my computer

dot_loop · Post by **dot_loop** » Fri Mar 14, 2008 2:02 pm

I just got my magicjack in the mail and as soon as I plug it in to my usb port it is rebooting my computer within 30 seconds. I have not been able to install it or anything to this point. Are others or have others had this trouble in the past? Does anyone know what the trouble might be? magicjack tech support told me it might be because i have Nero on my computer, but I highly doubt thats a reason.

Thanks for any help.

-Todd

HolmanGT · Post by **HolmanGT** » Fri Mar 14, 2008 2:06 pm

Search this site there are a couple of music players that don't play well with MJ and If you have Nero Virtual drive installed I would suggest uninstalling those or at least search it out as a possible problem.

dot_loop · Post by **dot_loop** » Fri Mar 14, 2008 7:24 pm

Does that mean I can keep Nero though? or is a nero virtual drive the same thing as the program itself?

Stewart · Post by **Stewart** » Fri Mar 14, 2008 7:44 pm

Rather than uninstall Nero, temporarily prevent it from running at startup, and see if that helps MJ. One way is to run msconfig, go to startup tab, uncheck any Nero-related items, reboot, try MJ.

dot_loop · Post by **dot_loop** » Fri Mar 14, 2008 8:37 pm

Totally uninstalled Nero, Still while in the "Downloading" process for magicjack about 30 seconds it it reboots my computer. Any other ideas?

gooney · Post by **gooney** » Fri Mar 14, 2008 10:19 pm

dot_loop wrote:Totally uninstalled Nero, Still while in the "Downloading" process for magicjack about 30 seconds it it reboots my computer. Any other ideas?

are you plugging the MJ direct to your pc or are you using a usb hub or the usb extension? try direct plug back and front usb ports, you might not have enough power or too much going to the usb port that might cause a short.

curiousgeorge · Post by **curiousgeorge** » Sat Mar 15, 2008 1:07 am

I had the same problem with mine, I just tried a diffrent usb plug and it worked,sometimeswhen I plug in my portable flash drive it makes my usb mouse turn off and I have to reboot my pc and all is well again,some motherboards have more problems with USB ports than others

ps. I have my MJ plugged in to a powered hub because I have a lot of USB devices and my motherboard does not have enough power for all of them,it has enough ports but some devices use more power than others,have you ever seen a USB device with two USB plugs coming out of it? the reason for it is if you need more power you can plug in the second plug for more juice,Good luck.

dot_loop · Post by **dot_loop** » Sat Mar 15, 2008 12:42 pm

After spending like 6 hours yesterday talking to tech support about it, and going through every option i think they had I still cant get my magicjack to work. I have uinstalled every program that was used for music or burning. I have run the MJ upgrade - it reboots me half way through it. I have done the MJ repair - reboots me half way through. I cant think of anything else that I could do. I have also tried other USB ports and they didnt work either. Would having a wireless mouse and keyboard effect this when it is plugged into the usb?

At this point im at a loss, I spent like 8 hours yesterday trying to get this thing to work. Does anyone have any ideas? Or is it time to ship it back, or ask for a new one?

Would having a router which my roomate has his computer connected to effect this at all?

curiousgeorge · Post by **curiousgeorge** » Mon Mar 17, 2008 1:36 am

Just out of curiosity have you tried the MJ on another pc(roomate's maybe) if it works then you would at least know if the problem is with your pc or with MJ device.

dot_loop · Post by **dot_loop** » Tue Mar 18, 2008 12:49 pm

Yep it works on my friends computer. I have narrowed it down to a USB problem on my computer and haven't quite figured out how to fix it at this point. I have even bought a USB hub thinking that my USB just wasnt putting out enough power and it still is rebooting my computer. This is the errors that I'm getting from my computer when it shuts me down.

It is giving me the error codes
"Driver_IRQL_Not_Less_or_equal"
also "Stop 0x000000D1 (0x0000008, 0x00000002, 0x00000000, 0xf6c2bof8)"
and finally "usbstor.sys- address f6c2bof8 base at f6c29000, datestamp 41107d6c"

richardtaur · Post by **richardtaur** » Tue Mar 18, 2008 2:18 pm

Do a system recovery on your system to see if your registry corrupt.

Had same experience of every time that I insert the USB thumb drive to the system, then it will reboot the system. After reinstall the system, it works. Never shuts down the system anymore.

gooney · Post by **gooney** » Tue Mar 18, 2008 5:00 pm

dot_loop wrote:Yep it works on my friends computer. I have narrowed it down to a USB problem on my computer and haven't quite figured out how to fix it at this point. I have even bought a USB hub thinking that my USB just wasnt putting out enough power and it still is rebooting my computer. This is the errors that I'm getting from my computer when it shuts me down.

It is giving me the error codes
"Driver_IRQL_Not_Less_or_equal"
also "Stop 0x000000D1 (0x0000008, 0x00000002, 0x00000000, 0xf6c2bof8)"
and finally "usbstor.sys- address f6c2bof8 base at f6c29000, datestamp 41107d6c"

Could be a faulty driver somewhere... when was the last time you flashed your bios? try update usbstor.sys

curiousgeorge · Post by **curiousgeorge** » Tue Mar 18, 2008 9:01 pm

dot_loop: did the usb hub you bought come with a power adapter that plugs into your ac wall outlet?the reason why I ask is that it has to be a powered usb hub not a regular usb hub and updating your bios like gooney stated would also be a good idea,Also what are the specs. on your pc?.