Choppy incoming voice

[Lee P]

The voice coming in is very choppy,going out is fine,so I thought it might be my router.So i took it out and went directly to my cable modem and it didn't change.
Now one thing that bothers me is that as my MagicJack boots up 1 window will come stating:
Files Needed
The file usgccgp.sys om Windows XP Home Edition Service Pack 2 CD is needed.
Then if I cancel that because I don't know what else to do,a bit later same window comes up but says the USBAUDIO sys. is needed.
Could this be my problem for the sound?
What do I do?
Another interesting tidbit is that I hooked my MJ up to my laptop and it had the same sound problem.Could it be a defective MJ?
I have spent no less than 6 hours on the chat line to no avail,downloaded the upgrade no less than 8 times.Hate to say it but on line support is no good.
I will do anything to help make this work,I want this to work,it is time!
I am running XPSP2 cable high speed.
I use Firefox as my browser.
Any help would be helpful.
Lee Painting

[Stewart]

I don't think the missing files are responsible, since in fails on another PC that does not have that problem. Try switching to headset instead of the phone, and see if the incoming audio is still bad. (If you don't have a headset, just listen through the computer speakers. If you call a number that gives an announcement, you won't need a mic.) If that sounds ok, try another phone to see if MJ or phone is at fault. If the headset also sounds bad, I would suspect a problem with your modem or cable drop. Test to Boston at http://www.testyourvoip.com/ .

[Lee P]

[quote="Stewart"]I don't think the missing files are responsible, since in fails on another PC that does not have that problem. Try switching to headset instead of the phone, and see if the incoming audio is still bad. (If you don't have a headset, just listen through the computer speakers. If you call a number that gives an announcement, you won't need a mic.) If that sounds ok, try another phone to see if MJ or phone is at fault. If the headset also sounds bad, I would suspect a problem with your modem or cable drop. Test to Boston at http://www.testyourvoip.com/ .[/quote
Stewart,I tried the headset and mike.What I did was call my house and got the answering machine,my message came in choppy but the message I left was very good.
I did the Boston VOIP test and this was the results:
Your computer couldn't call our location on the standard SIP port (5060) or a commonly available port (6000). This suggests that a firewall is blocking all UDP access including SIP. Please check the following:

* Your Personal Firewall, if you are using Windows XP, may be filtering the SIP and UDP ports used for communication.
* Your home firewall or your broadband provider's firewall may be blocking the SIP and UDP ports used for communication.

Please check these firewall settings and ensure that UDP ports 5060 and 50000 - 50100 are open for RTP streams and SIP signaling. Then re-run your test.

Please try again in a couple of minutes. If the test continues to fail please contact us at [email protected]
I turned my firewall off and I also called my provider to check my cable and he said everything was good.
I don't know how to check the UDP ports and RTP stream or SIP signaling
these are the results of my speed test
Lee

[TOF]

The voice coming in is very choppy,going out is fine,so I thought it might be my router.So i took it out and went directly to my cable modem and it didn't change.
I am running XPSP2 cable high speed.
I use Firefox as my browser.
Any help would be helpful.
Lee Painting

Lee P,

I have had a similr problem, sometimes worse than others but always a clicky sound on in-coming or out-going calls. As an experiment, I attached the USB cable to the USB port on an adjacent machine. No more problems with sound. So now that's where MJ resides and performs nicely. Probably not the answer to your problem but it never hurts to experiment a little.

[JohnnyFreightTRAIN]

Try using a headset, does that work fine? Also, try updating the drivers for your USB ports (device manager)... I did that because my magicjack was being unreliable. Sometimes it would work, sometimes not and it would get choppy, echo, etc. VERY RANDOMLY. I went down the list of my device manager and updated every driver for anything that had to do with my USB ports. Most of them didn't upgade, as windows update could not find any updates. But one of them did update, and downloaded something to do with TIGERJET. I restarted my computer and tried my magicjack, and I had choppy incoming sound, but I sounded great to the person I was talking to. However, it worked perfectly with a headset... So I just downloaded the newest upgrade for the magicjack (again) and was back in business. This is the first time the upgade has ever made a difference. My call quality is PERFECT now, even when browsing and downloading large files. The only problem I have is when I switch users, it gets bubbly so I have to go back to the user account that has magicjack on it. No biggie, though.

If you try this, make sure to create a restore point in system restore.

[Matt9876]

Not likely a bad MJ,I have a new Dell laptop that never worked properly with MJ,Calls always go choppy after 10-17 mins.

Set up a small HP 650Mhz machine, XP with SP2 and no more problems ever.


This fix corrected my incoming call problems.

Fix for "choppy/garbled" sound problems on XP machine.


Right click on "My computer" then select "Properties". If you don't see "My computer" go into the file explorer.
Click the "Advanced Tab"
You will see a something called "Performance" click on the "Settings" button there.
Now click the "Advanced" Tab in there as well.
Now you will see something called "Processor Scheduling". There check the round button called "Background Services"
Now click "Apply" and then "OK"
Click "OK" again.
Now reboot/restart your magicJack and try a couple of calls to see if the quality improves

PS:Use windows firewall and turn off auto updates. You don't want your machine to upgrade to sp3 as in most cases it will brick your MJ operation.

[2over1]

My MJ went completely into the tank quality-wise when I downloaded a new version fo apple quicktime.

At 1st it wouldnt work at all-- I got the dreaded "Warning -- MJ must be plugged into usb port" warning.

I did a system restore and MJ was working again-- but the sound quality was crappy. I also noticed that I was having USB PORT issues with 2 other non- MagicJack devices all of a sudden. (In fairness, I have an IBM pc and they are notoriously bad with USB stuff).

I went looking for new drivers but found all were up to date.. per above. But, I was pretty convinced all my sudden, new problems were USB related.

So, I went out and bought a new USB hub-- making sure that it had its own dedicated power supply. VOILA! All my problems-- my MagicJack, my Flash drive and my external hard drive-- were solved.

Just reading these posts I get the feeling a lot of problems are USB related and not specifically MJ problems. I came up with this solution before I even discovered these forums at all, but I have a feeling my solution will help a lot of people-- and its easy and cheap to buy.

[xdurus]

After testing at http://www.testyourvoip.com/ I recieved the same message as above poster.Then I unchecked "SIP" under the "Application Layer Gateway" control on my D-Link router and test worked fine.Scored a 4 out of 5 calling to Boston from Cleveland,Oh

[Matt9876]

Get a bad incoming call once in awhile,but for $20 a year I can live with it."I have a cell phone as a backup"


FYI: It seems to me if you grab the phone on the first ring instead of waiting on the caller ID info to come up,read it then pick up the phone the call connects much better. "In other words it seems the calls go too quickly to voice mail or get lost if you let it keep ringing"

This is just an observation, I know it is hard coded to go to voicemail after four rings, I suspect that some users like me are not getting the first two rings in the first place

MJ really needs to up this to 7-10 rings for voicemail, 4 rings is just too low. or make it adjustable !

[xdurus]

I stumbled across a little tweak that seemed to clean up the crackle in the signal.I was recently researching "usb polling" and noticed that windows is set by default to 125mhz polling frequency which usually results in a 8ms latency. by adjusting the polling frequency to 500mhz it cuts the avg latency down to 1-2ms. I did this to have better mouse response(which isn't really noticeable) but I did noticed a clearer signal from my Magicjack as a result.

[MagicJohnson]

Exactly how do you adjust the USB polling frequency?

[taflocks]

my phone gets choppy everytime my neighbour starts to watch his gay . on the computer....

[djselvis2]

I have the same choppy incoming audio quality but the outgoing is fine. I have spent a lot of time with the chat persons and no help from them. Tried all the "fixes" and computer tweeking. Now I'm going to buy a powered usb hub. After that the Magicjack goes in the TRASH.

[gots2go]

I have the same choppy incoming sound as OP and have noticed that when I remove the extension USB from MJ the choppiness is minimized. It doesn't go away, just minimized. This is becoming a PITA. Anybody find a real solution? My outgoing sound is great, it is just the incoming that is nerve racking. Anybody?

[djselvis2]

For what it's worth! I had the same problem and was about to throw the magicjack in the trash. As a last resort I upgraded my DSL speed from Ultru to Extreme (3.0) and the problem seems to be solved. Good audio on both ends now. Of course it cost me $20.00 a month so the phone is no longer free.

[chadd]

i had the choppy incoming voice quality problem until i added the magic jack servers to my router's QoS rules.

that fixed it.
you can read all the tweaks i did to clean up my voice quality here: http://www.landchark.com/jukebox/magicjack/
but i'm pretty sure the QoS rules had the biggest impact.