everyone's MJ license now auto-renews by default

robatino · Post by **robatino** » Sun Nov 29, 2009 4:47 pm

See

http://www.dslreports.com/forum/r234095 ... om-anymore

Basically, at http://my.magicjack.com , there is now a well-hidden auto-renew setting which is on by default, and no one was notified. If you were planning to just let your license lapse, go there and turn the auto-renew off. Click on the word "Details" in "RENEWAL - Details" to see and change the setting.

Post by **laserjobs** » Sun Nov 29, 2009 7:53 pm

This is BS, how f***ing sneaky!!!

To disable AUTO-RENEW:

Login to my.magicjack.com
Beside "RENEWAL" click "Details"
Now you can disable "Auto-Renew"

finder216 · Post by **finder216** » Sun Nov 29, 2009 8:34 pm

laserjobs wrote:This is BS, how f***ing sneaky!!!

To disable AUTO-RENEW:

Login to my.magicjack.com
Beside "RENEWAL" click "Details"
Now you can disable "Auto-Renew"

Thanks for the info...just changed my account.

robatino · Post by **robatino** » Sun Nov 29, 2009 8:56 pm

It's also not clear whether the auto-renew is for one year or five. They should say which, and let people choose.

Edit: Until this is clarified, everyone should just turn auto-renew off and do it manually. I wouldn't be shocked if they tried to auto-renew everyone for five years.

Post by **laserjobs** » Sun Nov 29, 2009 9:01 pm

To disable AUTO-RENEW:

Login to http://my.magicjack.com and click on "Details"

You should now see this on the screen with the Disable Auto-Renew in gray at the bottom right to click.

Now you can disable Auto-Renew on this pop-up screen

You should now see this screen to confirm you do not have auto-renew activated
Login to http://my.magicjack.com and click on "Details"

You should now see this on the screen with the Disable Auto-Renew in gray at the bottom right to click.

Now you can disable Auto-Renew on this pop-up screen

You should now see this screen to confirm you do not have auto-renew activated

maine-iac · Post by **maine-iac** » Mon Nov 30, 2009 12:05 am

Thanks!! If MJ worked harder at improving service and less at trying to ripoff its customers more people might renew on their own.

conniemadagain · Post by **conniemadagain** » Mon Nov 30, 2009 1:35 am

my card account was closed long ago ... it would have been funny if they tried ... lol

but i changed it anyway ...

just went back and looked and the GD account was re-set to auto pay ... as the first time I changed it no popups appearded ...

I should have left it ... thats BS!!!

Robert121571 · Post by **Robert121571** » Mon Nov 30, 2009 1:52 am

How can they auto renew when they don't even have credit card number> I never filled in the credit card info on my account. Guess that is one good thing about buying it at a store and not from their website.

SIR****TMG · Post by **SIR****TMG** » Mon Dec 07, 2009 3:01 am

Glad I found this thread. I stopped auto pay on mine also. Your probly right 5 years at a time .

robatino · Post by **robatino** » Mon Dec 07, 2009 3:08 am

For anyone who didn't read my post in the other thread, MJ changed the design of the page again. Now there is a "RENEWAL" section, and to see one's expiration date, you have to click on that section's button. Still no mention if auto-renew is for one year or five. I don't see any mention of it in MJ's FAQ's/Knowledgebase either.