I have Windows XP and have been using MJ with my DSL for several months. Now it seems to be stuck in Air Mode and the MJ software is locked up so I can't change the mode. I have tried rebooting with the MJ plugged in and without it plugged in but always the same result.
Please help.
MagicJack Stuck in Air Mode
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Nobody beats the Whiz!
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Re: MagicJack Stuck in Air Mode
Lobonca wrote:I have Windows XP and have been using MJ with my DSL for several months. Now it seems to be stuck in Air Mode and the MJ software is locked up so I can't change the mode. I have tried rebooting with the MJ plugged in and without it plugged in but always the same result.
Please help.
Try this:
-Power down your computer.
-Remove the MJ device from your machine.
-Boot your machine.
-Search the MJ website FAQ for "uninstall".
-Use the uninstall utility.
-Reboot your machine.
-Once fully booted, plug your Magic Jack back in.
still having trouble
I followed your instructions and removed the software as well as unplugged the MagicJack and rebooted. I then plugged in the MagicJack and it downloaded and upgraded.
The desktop for the MJ seemed to come up OK and it was in regular DSL mode. BUT...... the phone number appeared as 000-000-0000 and the software froze again.
Please advise.
The desktop for the MJ seemed to come up OK and it was in regular DSL mode. BUT...... the phone number appeared as 000-000-0000 and the software froze again.
Please advise.
-
Nobody beats the Whiz!
- Dan Should Pay Me
- Posts: 559
- Joined: Mon Oct 26, 2009 5:04 pm
Well, I'd try rebooting one more time before contacting the live chat. Try it on another computer, too.
Make sure you don't have any DVD/CD burner software running, because that can interfere with the MJ.
It seems to be your only other option is to contact the live chat. Tell them you want to "refresh" your account. I have no idea if that is even something real, but some posters here claim it has helped them.
You can contact the live chat by clicking here: http://www.magicjack.com/techchat/
They make you try at least one search for your problem before they give you the link to the live chat. Just type anything into the field and click search. Afterward, you'll see the link to chat button.
Make sure you don't have any DVD/CD burner software running, because that can interfere with the MJ.
It seems to be your only other option is to contact the live chat. Tell them you want to "refresh" your account. I have no idea if that is even something real, but some posters here claim it has helped them.
You can contact the live chat by clicking here: http://www.magicjack.com/techchat/
They make you try at least one search for your problem before they give you the link to the live chat. Just type anything into the field and click search. Afterward, you'll see the link to chat button.