Magic Jack.exe application error

shumiron · Post by **shumiron** » Wed Jan 06, 2010 2:18 am

I have a new MJ running on a thin client. Recently I have been experiencing audio breaking up after about 5 to 10 minutes on a long call; then today the MJ has started to stop working. A Windows error message appears stating that an instruction at 0x00002f56 could not be read and MJ will be shut down. I tried restarting the Thin Client computer and MJ seemed to work for a while then error message came up again. I ejected the MJ and removed from TC for about 20 seconds then plugged back in and MJ started up OK, I tested by calling MJ from my cell phone and call was OK. After I disconnected, the error message came up in a few minutes. It seems like MJ runs OK until a call comes thru because when there is no activity on MJ the error doesn't appear.

Anyone have an idea what is going on?

evilzim · Post by **evilzim** » Sat Jan 09, 2010 4:06 pm

Mine is not running on a thin client, but on a dedicated computer with no mouse/keyboard/monitor. I also have this problem. My magicJack.exe will crash soon after ending a call (regardless of who initiated or terminated the call). This happens after essentially every call and just started happening around the first of the year. Have tried: restarting/unplugging MJ, restarting computer, running update/magicfix to no avail. Have had no problems up until now.

Anyone else have this happen to them or are we alone in our woes?

TransferCutter · Post by **TransferCutter** » Sat Jan 09, 2010 8:00 pm

Mine shuts down even when not used. Just started doing this at the beginning of the year too. Everytime I go to use the phone, I have to double click the icon on the desktop to start up MJ. Sometimes that doesn't work and I have to un plug MJ and plug it back in.

shumiron · Post by **shumiron** » Mon Jan 11, 2010 1:25 pm

I have seen some other threads indicating the problem may be due to a MJ upgrade they downloaded on Jan 3. Let me know if you have received any other info on curing the problem.

I chatted with MJ tech service a few days ago and they had me change the DNS server address in the network connection properties. This change failed to help.

evilzim · Post by **evilzim** » Mon Jan 11, 2010 1:52 pm

For the time being, I just wrote up a quick AutoIt script to check if MJ crashed; and if so it shuts down and restarts MJ and logs the time.

My MJ having this problem is version: 1.90.521.2

vern · Post by **vern** » Mon Jan 11, 2010 9:04 pm

I have the same problem for a few days. Tried different PCs - no luck. Could you upload the script to rapidshare or something?

shumiron · Post by **shumiron** » Tue Jan 12, 2010 12:32 am

I would like to see the script too.

I also have another issue that seemed to start at the same time as the .exe error - the audio from the MJ fades away after about five minutes on a call. In other words, the person on the other end of the call (whether they called us or we called them) cannot hear our end of the conversation after about five minutes. Have any of you experienced that problem?

evilzim · Post by **evilzim** » Tue Jan 12, 2010 12:52 am

Script I made: http://www.filefront.com/15339693/MJrestart.au3

Written in AutoIt and works for what I need it to do, at least until a real fix is found out. Compiled it into an exe file and threw that in the startup folder so it starts with Windows. Line 14 is the time to wait (ms) between checking for a crash. Lines 15 and 16 would need changed, they are the paths for MJ and the log file respectively. The pause/break key kills the script (can be changed in line 17).

vern · Post by **vern** » Tue Jan 12, 2010 1:37 am

Wow, Bravo. Works perfect. I wish my magicgack would work like that.

thekat09 · Post by **thekat09** » Tue Jan 12, 2010 10:01 am

The MJ had been running on a 400Mhz TC for months.. - no issues.. so I thought
it may have been something with the TC...
I put the MJ back in the Original 400Mhz box and it had the same error..

I spent 2 hours online with Tech support.. they are sending me a new unit..
for like 9.95..

When I got home, I put it in my Windows 7 box.. and no issues..
Loaded up another 1.5GHz box with Win7 and it works with out any problems..

Does anyone know what "features" were done with this upgrade ???

tk

BADBOY · Post by **BADBOY** » Tue Jan 12, 2010 10:10 am

shumiron wrote:I have a new MJ running on a thin client. Recently I have been experiencing audio breaking up after about 5 to 10 minutes on a long call; then today the MJ has started to stop working. A Windows error message appears stating that an instruction at 0x00002f56 could not be read and MJ will be shut down. I tried restarting the Thin Client computer and MJ seemed to work for a while then error message came up again. I ejected the MJ and removed from TC for about 20 seconds then plugged back in and MJ started up OK, I tested by calling MJ from my cell phone and call was OK. After I disconnected, the error message came up in a few minutes. It seems like MJ runs OK until a call comes thru because when there is no activity on MJ the error doesn't appear.

Anyone have an idea what is going on?

Someone please answer this question.
I have the same problem.

MJNewUser · Post by **MJNewUser** » Tue Jan 12, 2010 6:27 pm

Hello,
I am running into the same issue but yet mine is a HP T5520 VIA 800Mhz CPU, XPe SP2 on a 6GB MicroDrive and 128MB RAM with Pagefile enabled and EWF disabled.

1. 0X00028E0 referenced memory at 0X00028E0 could not be ready.
2. 0X0000295b referenced memory at 0X0000295b could not be ready. " the memory could not be read".

I try on my house pc/work pc and even laptop with no issue.

Has anyone or is anyone else running into this type of issue and found a fix but being shy to post it?

Many thanks

BADBOY · Post by **BADBOY** » Wed Jan 13, 2010 10:16 am

I think I may have stumble on a fix.

I changed the date on my TC to 2008 and rebooted and no more error since yesyerday.
Humm!

thekat09 · Post by **thekat09** » Wed Jan 13, 2010 5:01 pm

BADBOY wrote:I think I may have stumble on a fix.

I changed the date on my TC to 2008 and rebooted and no more error since yesyerday.
Humm!

I will also try that.. and post back...

tk

Fire_Witch · Post by **Fire_Witch** » Wed Jan 13, 2010 5:31 pm

BADBOY wrote:I think I may have stumble on a fix.

I changed the date on my TC to 2008 and rebooted and no more error since yesyerday.
Humm!

Smart Idea! cant wait to see if this works for others.

Phil · Post by **Phil** » Wed Jan 13, 2010 7:17 pm

Working here so far ... before resetting the date the MJ would stay up for a couple of minutes then crash -- fuller description is at:

http://www.phoneservicesupport.com/post51759.html#51759

Didn't know when in 2008 to set the date, so I shot for the midpoint and set it to July 1 '08, then plugged in the MagicJack. As of now, the MJ has been up and solid for about 1-1/2 hours, which is about an hour and 29 minutes longer than it had been doing before the fix. I've tried calling in; calling out; calling in while MJ is already occupied with another call; and 3-way calling. Everything seems to work. It didn't download my contacts list, but there was nothing important there.

The MJ is not on a thin client, but a PC running XP+SP2, AMD dual-core processor (5800+). I'll give more detailed specs if needed.

BADBOY, if I was anywhere near you, I'd buy you a beer. As a matter of fact, if you'll PM me the name and phone number of your favorite pub, I'll see if I can figure out some way to buy you one remotely.

Phil

EDIT -- 21 Jan 2010 0600 UTC -- MJ working normally with correct 2010 date on "new" (off lease with fresh OS install) laptop with XP+SP3, so like some others on here with this problem, this seems to be an SP2 vs SP3 issue. Laptop is IBM Think Pad T43, Pentium M 1.8 GHz, 1 GB RAM, will supply other specs if needed.

BADBOY · Post by **BADBOY** » Wed Jan 13, 2010 10:12 pm

BADBOY, if I was anywhere near you, I'd buy you a beer. As a matter of fact, if you'll PM me the name and phone number of your favorite pub, I'll see if I can figure out some way to buy you one remotely

LOL Naw borther that is what we are all here for..

God Bless

evilzim · Post by **evilzim** » Sun Jan 17, 2010 8:17 pm

Any date which is not 2010 should work fine. I tried 2006-2009, 2011 and no crash out after calls; however it causes the program to be unable to upload and download your contacts or call log.

jsherk · Post by **jsherk** » Mon Jul 05, 2010 1:22 pm

I just started getting the application error on shut down only (win xp pro sp3) ... I have had mj for about 8 or 9 months now without issues, so I can't see how the date thing makes any difference!

Must be something to do with either other installed programs or maybe registry issue!

Anybody got any other thoughts or ideas?

Thanks

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