MJ number INACTIVE, must re-REGISTER?

[johntraynor]

I have a 5-year plan which begain in 5/2009 and runs through 5/2014. Today for the first time in a few months (six?) I plugged in my MJ, and it wanted to go through registration and have me pick my phone number. Huh? I already have a number. I log into my.magicjack.com, and my MJ number is listed as "Inactive magicJack #1" and I can't select that number to see more account info. I call my MJ number from my cell phone, it rings about a dozen times, then long silence, then disconnects and I'm at a dial tone. Tried to chat with customer service/tech support, but get the error message on the site that support is down for maintenance, try again shortly (does shortly mean > 2 hours?). Frustrated, I just stepped through registration, and was assigned a new number. No big deal since I don't give the number out to anyone, but how and why did my MJ number become INACTIVE? Now when I login to my.magicjack.com, my 5-year termination date in 2014 is associated with my "new" number. Weird.

Does MJ need to be plugged in every so often to send a "heartbeat" to MJ's servers and keep my number? I looked at the TOS and couldn't find anything specific about termination for LACK of use, just termination for TOO MUCH use?

Anyone seen this before? Any insight?

Thanks,
John.