
Well after 2 days and trying several phones, I fixed a problem were the sound was very scratchy or couldn't even understand what was being said!
The headset or softphone was fine, Drove me nuts thinking it was a sound card problem, but then I went into control panel - system - USB and updated all my drivers listed and Presto the sound problem is fixed so you may want to try this if you have a scratchy sound problem
So now I suppose I have to call my Mother!!! Yikes!! <jk>