MagicJack stopped working..why?

bartsss · Post by **bartsss** » Tue Feb 23, 2010 11:21 am

The other day I noticed that I'm not able to make outgoing calls from it any more. However, I'm still able to receive calls to it. The other thing I noticed is that instead of ringing coming from the phone when someone calls it, the ringing is played back through my computer speakers.

I've tried unplugging and plugging the MagicJack back in, and even rebooting my computer, but still nothing. The only other thing I can tell is that my phone has its "In Use" light flickering. I don't know what that can tell you by way of what might be wrong with it though.

The last thing I can think of is that my year with MagicJack might have expired, but I doubt that's the case since I'm still able to call it.

Any thoughts?

bitstopjoe · Post by **bitstopjoe** » Tue Feb 23, 2010 11:25 am

Are you sure you are on the telephone setting and not the headset setting??

Joe Sica

bartsss · Post by **bartsss** » Tue Feb 23, 2010 11:30 am

Where would the headset option be if I accidently switched it to that? The MagicJack screen or my actual phone?

edit: nevermind. I saw where that is located in the MagicJack menu. Yes, it was on telephone.

bitstopjoe · Post by **bitstopjoe** » Tue Feb 23, 2010 3:11 pm

Did you log into your MJ account to see if your subscription did is still active?

It could also be a sound setting in your OS. I would check your control panel and sounds to see if that is set up correctly.

As last resort you can always get the MJ remover from their web page and remove your MJ and then plug it back in and let it re-install.

Joe Sica

bartsss · Post by **bartsss** » Tue Feb 23, 2010 7:17 pm

where do I sign in to my MJ account?

can you please link me to the uninstaller from magicjack.com?

i can't find it

bitstopjoe · Post by **bitstopjoe** » Tue Feb 23, 2010 7:26 pm

Log into your account at my.magicjack.com
Log in with email and password
Click on the grey bar which says my.magicjack ( ignore the rest of the screen)

I guess you didnt look hard enough for the uninstaller. All you had to do was go to the FAQ section and do a search for uninstaller. There is was. And here it is, just click below:

http://upgrades.talk4free.com/tools/mjRemover.exe

Joe Sica

bartsss · Post by **bartsss** » Tue Feb 23, 2010 7:54 pm

account expires in may and still no dial tone after reinstalling.

oh well. it was fun while it lasted.

bitstopjoe · Post by **bitstopjoe** » Tue Feb 23, 2010 7:57 pm

Have you tried a different phone?? The MJ on a different PC?
Did you install anything new? Like a different Anti Virus or firewall?

Joe Sica