BRAND NEW REPLACEMENT MJ ARRIVED IN THE MAIL -- NEED SERIAL

Lucky225 · Post by **Lucky225** » Wed Mar 26, 2008 6:03 pm

All the ways mentioned to obtain the serial # in the walk-thru have failed me on this new device I just got in the mail (device manager, pmdump, regedit(as I don't know SPECIFIC address)). In order for me to keep the same phone # I need the serial #. CS gave me some 'mjrecover_setup.exe' link, but it just keeps saying 'device not found'..

LikeMagic · Post by **LikeMagic** » Wed Mar 26, 2008 7:08 pm

MagicJack USB device's serial number is a 14-character (alphanumeric) string starting with letter A. What did you do so far?

Lucky225 · Post by **Lucky225** » Wed Mar 26, 2008 7:35 pm

So far I've checked device manager, tried pmdump, looked in regedit but don't know where I should be looking and tried tech chat supports 'magic jack recovery tool' but the setup doesn't say WHERE it installs it's self and when I run the setup it says 'DEVICE NOT FOUND!!!' even tho the MJ is plugged in

LikeMagic · Post by **LikeMagic** » Wed Mar 26, 2008 8:32 pm

First you will need to uninstall/remove all info from your old MJ USB device from your PC. Follow the instruction given in this post:
http://www.phoneservicesupport.com/remo ... =uninstall

Second, plug in your new MJ device and let it install but don't register it yet.

Third, do "regedit" and look for

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Enum/USBSTOR/CdRom&Ven_YMAX&Prod_MagicJack&Rev_xx

There, you should find a sub folder whose name starting with letter A, ended by &0 or &1, eg. A9876543210AB1&1. Your MJ USB serial number is 14 character string starting with A.

Lucky225 · Post by **Lucky225** » Wed Mar 26, 2008 9:03 pm

well since my old device was version 1 and this device is version 3, I didn't have to uninstall to get the right serial #, thanks so much!

Lucky225 · Post by **Lucky225** » Wed Mar 26, 2008 9:32 pm

Well hell, now I'm getting error 3 trying to connect, I cleared my host file to let it connect directly, still getting error 3

leons · Post by **leons** » Wed Mar 26, 2008 9:57 pm

Could just be due to the system problems that everyone is having today. Hang in there and try later.

leons · Post by **leons** » Wed Mar 26, 2008 9:59 pm

Lucky225 wrote:well since my old device was version 1 and this device is version 3, I didn't have to uninstall to get the right serial #, thanks so much!

I didn't know there were different versions. How many are there....what are the diffs, and how do I tell which one I have?

Lucky225 · Post by **Lucky225** » Wed Mar 26, 2008 10:04 pm

Well I must be cursed.. I tired 'uninstalling' (cleaning up registry, formatting the USB CD-rom, etc..) now I've lost the magicjack software completely, I plug the magicjack in and nothing happens, and the folder for the drive is empty... gr...

Lucky225 · Post by **Lucky225** » Wed Mar 26, 2008 10:44 pm

well i just restored a bunch of stuff from my recyclebin for the application data\mjusbwhatever folder, now the mj is working (phew...) =)

bigbear78 · Post by **bigbear78** » Thu Mar 27, 2008 11:53 am

^I did the same thing my MJ stopped working, but than I took the above stuff out of recycle bin and MJ now works!

HolmanGT · Post by **HolmanGT** » Sun Apr 20, 2008 8:51 pm

Lucky225,

I know this is an old thread but someone made reference to it in a new thread actually it was "LikeMagic".

Now after reading your nightmare I have a comment and two questions.

Comment - you should consider changing your handle "lucky" just doesn't have the right ring for you.

Question 1. How did you finally get the new serial number, did you follow likemagic's suggestion and look in the Registry?

Question 2. Where did you get the version numbers from. You referred to your original as version 1 and the new one as version 3? Please if it is glaringly obvious be gentle with me, I am not the sharpest knife in the drawer.

I am interested in how to obtain the serial number because I think that is something that I would like to put a copy of in a safe place should I ever find myself in a similar jam.

PS - I guess Lucky does work for you. You were able to recover the information from the Trash Can, that's pretty lucky.

viafax999 · Post by **viafax999** » Mon Apr 21, 2008 10:12 am

There is no real way to un-install this as it never actually installs. The best you can do is to clean up the few reg entries that are hanging around, I don't even see any associated folder on my machine when the usb device is not inserted..
It looks like the device has a small flash drive on it (approx 20mb) which is split into 2 partitions. The smaller partitition, 1.64mb, is defined as a cd drive with an autorun, this probably causes issues for people who have CD autorun turned off. The cd partition contains an autorun.exe executable which performs the so called install (registration) the first time it is used and brings up the soft phone, subsequent insertions on a different machine will just bring up the softphone and details from the data drive. The autorun.exe apparently has at least 2 other executables, mjsetup.exe and magicJack.exe. The mjsetup.exe appears to create the connection between the softphone and the audio device The other 18+ mb on the flash drive is the data drive and is formatted as a regular FAT drive and stores the history, registration, call logs etc. - wonder what happens when it fills up??.

You can shut down the app via task manager or possibly a cleaner way is to select "safely remove hardware" off the tray and then stop the MJ flash drive.

Does anybody know of a way to run this as a service?
I have MJ running on a server and after a server restart MJ won't work until the softphone comes up after somebody logs on. Prior to login there is a dial tone but if you attempt a call nothing happens.
Also on a server with TS (Terminal Server) starting a TS client will start another instance of Mj which appears to abort the initial instance on the console.