returns

Post your reviews of magicJack. Include items such as call quality, feature usage, fax sucess, EULA thoughts, price considerations, support issues, etc.

Moderators: Pilot, Bill Smith

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rmbrown057
MagicJack Newbie
Posts: 2
Joined: Wed Mar 26, 2008 7:58 pm

returns

Post by rmbrown057 »

I returned magicjack almost a month ago and when I FINALLY got to talk to some one via their convenient text a customer service rep, I was told that they had not recieved it yet. I sent it back exactaly the way they told me to with order numbers and original package. Now what???
astro46
MagicJack Expert
Posts: 84
Joined: Tue Mar 18, 2008 10:25 pm

Post by astro46 »

if you paid by credit card, i suggest contacting the card issuer and disputing the payment. it will be credited to your account. then it will be mj's turn to do something.
rmbrown057
MagicJack Newbie
Posts: 2
Joined: Wed Mar 26, 2008 7:58 pm

returns

Post by rmbrown057 »

Thank you for the reply. I did try emailing my credit card several times so now I will try calling customer service and hope its better than the C. S. from MJ
astro46
MagicJack Expert
Posts: 84
Joined: Tue Mar 18, 2008 10:25 pm

Post by astro46 »

for the few times that i disputed a charge, i called the issuing back customer service told them i wanted to dispute a charge, they asked for a reason, and it was done. usually they sent a paper request also for me to fill out and return, but often the dispute was settled before i got around to it. iac, your account should be credited for the dispute (and charged against magicjack) as soon as you call.
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