Need help with this error

Having issues with your magicJack? Post here, and we'll try to help you out!

Moderators: Bill Smith, Pilot

Post Reply
pjm99
MagicJack Newbie
Posts: 2
Joined: Wed May 05, 2010 1:13 am

Need help with this error

Post by pjm99 »

I've been trying to have the online chat service help for 4 hrs now, I even let them drive my pc for a while and still nothing. I have a dial tone but the dialog box doesn't show up on my desktop and I can't call out or in. I keep getting the following error......

an update failed to exit a running instance of magicjack. please take a look at it, it may require your attention. please don't worry and just click retry to proceed with updating mj

What to do?
johnvan
MagicJack User
Posts: 39
Joined: Sun Mar 14, 2010 9:03 am

Post by johnvan »

Did you try downloading the magicjack uninstaller and then reinstall your magicjack?


http://upgrades.talk4free.com/tools/mjRemover.exe
pjm99
MagicJack Newbie
Posts: 2
Joined: Wed May 05, 2010 1:13 am

Post by pjm99 »

I removed and reinstalled a few times. The service chat people had me do this a few times. They also had me update my USB drives but nothing seemed to work. I shut the computer down last night before going to bed. I just restarted it this morning and magicJack seems to be working now. I have no clue what happened or what fixed it.......lol
tsmith
Dan isn't smart enough to hire me
Posts: 420
Joined: Mon Jan 18, 2010 2:35 am
Location: Utah
Contact:

Post by tsmith »

It's the wonderful world of computers pjm99. When I used to repair systems from the mid-1970s to the early 1990s, there were a few times those darned things would repair themselves after I'd let them sit overnight. When someone would ask me what I did, I tell them I got out the rubber chicken from my toolkit, swing it around over my head and chant. Sometimes they'd believe me. ;)
Tom
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Post by bitstopjoe »

tsmith wrote:It's the wonderful world of computers pjm99. When I used to repair systems from the mid-1970s to the early 1990s, there were a few times those darned things would repair themselves after I'd let them sit overnight. When someone would ask me what I did, I tell them I got out the rubber chicken from my toolkit, swing it around over my head and chant. Sometimes they'd believe me. ;)
I used to tell my customers when that happened it was FM.
F***ing Magic :)


Joe Sica
tsmith
Dan isn't smart enough to hire me
Posts: 420
Joined: Mon Jan 18, 2010 2:35 am
Location: Utah
Contact:

Post by tsmith »

:D Yup!
Tom
Post Reply