First, apologies that this is similar to other issues listed in this forum, but I have tried all recommendations made in other threads with no luck. The issue, also, is just slightly different.
The Issue: I plug in the dongle, run the MJ software, login successfully, and am Ready to Call. I can dial out to a number successfully, but have no audio -- I don't hear anything at all through either my internal speakers/mic, a bluetooth device, or through a plugged in telephone. I can't hear it ring, pick up, or a voice -- just silence. The number I dial does recieve a call and it rings. They pick up and hear only silence, with perhaps a bit of static. When I hang up, the line goes dead on their end as expected.
I can also receive an incoming call -- the internal audio system rings and so does the telephone when it is plugged in*. But again, when I pick up the call I get only silence, on both ends.
* (secondary or related issue?) When switching between headset and telephone mode, nothing seems to change. If the telephone is plugged into the dongle, and MJ is set to headset, I still have a dialtone on the telephone and the telephone still rings on an incoming call. Likewise, when set to telephone, the incoming call rings on the internal audio and pops-up on the screen (perhaps that's normal, I'm not sure) and the telephone rings. What gives?
What I've Done So Far: I have tried the bots on tech support for more than 6 hours and hit my limit (argh!
). I have tried to run the fixer tool (which says, No Device Found! -- what's up with that? the bots couldn't tell me), the upgrade tool, have ensured that the necessary ports are open on the firewall, have pinged magicjack.com and upgrade.magicjack.com successfully with good response times, have updated all related drivers, have checked to makesure I'm not somehow secretly muted (per suggestion in another thread -- is there another way it might be muted?), have disabled my AV software, tried all USB ports.My System: I'm running a laptop with Windows XP SP3, and audio hardware is Realtek. I have also tried this on an Intel Mac running 10.5.8, but in that case the calls did not even go through -- forgot to check what version of the MJ software was running, but read elsewhere that the upgrade wasn't coming through automatically for macs...??
If it makes a difference, I'm located in Istanbul, Turkey.
What I Need: Help! What else can I try? What have I missed?
All helps from humans is greatly appreciated!
