DROPPED CALLS

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gforcepdx
MagicJack Newbie
Posts: 1
Joined: Mon Oct 25, 2010 7:47 pm

DROPPED CALLS

Post by gforcepdx »

what should I be looking for if I am having clusters of dropped calls? I mean that I place a call, have 30 seconds of talk and the call drops. I call again and the cycle repeats. This goes on for several minutes at a time. Is this a server problem caused by high traffic at the mother ship? I am not having trouble with any other functions on my computer so it seems like its not my equipment
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Re: DROPPED CALLS

Post by bitstopjoe »

gforcepdx wrote:what should I be looking for if I am having clusters of dropped calls? I mean that I place a call, have 30 seconds of talk and the call drops. I call again and the cycle repeats. This goes on for several minutes at a time. Is this a server problem caused by high traffic at the mother ship? I am not having trouble with any other functions on my computer so it seems like its not my equipment
Chances are it is your router. Check to see if there is a firmware update for it at the mfg web page. If not, and if your router is supported, look into Tomato.
Do a search here in this forum for Tomato..
Also if you are using the short extension cord which came with your MJ, don't and also be sure to use a rear USB port...
Joe Sica
bitstopjoe
Future magicJack CEO
Posts: 2844
Joined: Sat Sep 13, 2008 5:25 pm
Location: North East Pennsylvania

Re: DROPPED CALLS

Post by bitstopjoe »

gforcepdx wrote:what should I be looking for if I am having clusters of dropped calls? I mean that I place a call, have 30 seconds of talk and the call drops. I call again and the cycle repeats. This goes on for several minutes at a time. Is this a server problem caused by high traffic at the mother ship? I am not having trouble with any other functions on my computer so it seems like its not my equipment
Chances are it is your router. Check to see if there is a firmware update for it at the mfg web page. If not, and if your router is supported, look into Tomato.
Do a search here in this forum for Tomato..
Also if you are using the short extension cord which came with your MJ, don't and also be sure to use a rear USB port...
Joe Sica
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