Chat says no XP SP3 - was working before re-install

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mb
magicJack Apprentice
Posts: 13
Joined: Sun Aug 03, 2008 6:06 pm
Location: OR, USA

Chat says no XP SP3 - was working before re-install

Post by mb »

I had XP SP2 updated with SP3 and more, and MJ was working fine ... until I had to re-install and used a slipstreamed XP SP3 cd, which Microsoft activated.
I'm legal. But that's just not enough.
Now I get an error message about an unrecognized version. MJ CS Chat claimed it's not compatible with XP SP3.
Something doesn't add up here.
Image
Ariesjill
Dan isn't smart enough to hire me
Posts: 138
Joined: Sun Mar 23, 2008 4:52 am
Location: Manhattan

Post by Ariesjill »

Hi,

Sorry bout all this. Now, Do U mean you did a clean install of OS using slipstreamed disk? If so, why did U do this? If you did this, before you did, did you have another installation of XP and then, when final version of SP3 was added to critical updates.....you downloaded SP3?

Sounds as if the slipstreamed disk might not be legit....or properly done. Where did U get it? Did you burn it yourself using yr original one? What do U mean MS "activated" the disk?

When you now go to Widows Update....and MS genuine advantage checks for validation, what is the result of that?

Open Add/Remove in Control Panel, check the 'show updates" box and tell us what U see re patches and esp SP3.

PS. I should mention that in this, my go to system.....I have sP3 and my MJ works perfectly, AND, ACCORDING TO YOU, YOURS DID AS WELL BEFORE WHATEVER HAPPENED TO LEAD YOU TO THE NEW INSTALLATION, RIGHT? So I have no clue wut the tech chat human was smokin.
SP3 is not yr problem.....I think it's the slipstreamed installation. We should call this, clean install NOT.

We will await yr responses. Just like in Law & Order CI. OK,not exactly. 8)
mb
magicJack Apprentice
Posts: 13
Joined: Sun Aug 03, 2008 6:06 pm
Location: OR, USA

Post by mb »

My slipstreamed XPproSp3 fresh install was done correctly and legitimately, and activated and validated. Yes, by Microsoft. [Why is irrelevant.]

MagicJack works fine with XPproSp2 updated with Sp3. It just didn't work with a fresh install of XPproSp3. :shock:

I suggest MJ isn't checking correctly for XP version information. :idea:


I plan to check against each Microsoft update - one at a time. Sigh. :roll:
Ariesjill
Dan isn't smart enough to hire me
Posts: 138
Joined: Sun Mar 23, 2008 4:52 am
Location: Manhattan

Post by Ariesjill »

Well....tryring to hep and being ingenuously curious...hopefully logically and differentially in the troubleshooting CRESCENDO.....THE RELEvance OF THIS AND THAT within the helper's sensibility OUGHT NOT TO BE JUDGED WITH ALACRITY via the toxic of frustration. Agreed?

For me....the possible relevance could have involved the reaosn you did the clean install IN THE FIRST PLACE.

I do Not believe the MJ software reads the version. It may, however, be.....if YOU ARE CORRECT, that MJ wants to be installed before downloading SP3 and that SP3 causes some kinda conflict if present before mJ gets installed. BUT WE NEED SOMEONE MORE SAVY RE THE NUTS AND BOLTS THAN i TO DITTO THIS.

Doesn't feel right to me, actually.

And, as per The Bard: Don shoot the Helper. [sic]
___________________________________________
Addendum:

Even if current installation was with SP3 slipstreamed, seems to me it could be uninstalled. SP3. This is also why I suggested you look in add/Remove. If it is listed as stand alone patch.....try uninstalling it. U may need the formidable Windows Cleanup tool. But that is what I would do. Tho surely.....its relevance is very iffy in such a linear and cerebral thread. :roll:
Last edited by Ariesjill on Tue Aug 05, 2008 9:53 pm, edited 1 time in total.
Ariesjill
Dan isn't smart enough to hire me
Posts: 138
Joined: Sun Mar 23, 2008 4:52 am
Location: Manhattan

Post by Ariesjill »

Scroll down to the download link:

http://support.microsoft.com/kb/290301
mb
magicJack Apprentice
Posts: 13
Joined: Sun Aug 03, 2008 6:06 pm
Location: OR, USA

Post by mb »

( JA, don't you judge what I wrote, when you assume it couldn't be right? I wasn't shooting at the helper - just hoping to awaken. :wink: )

Read the message-box image in my first post of this thread (you may have to open it in a separate window) - it's the MJ software's own message that said it couldn't determine the OS version. Maybe the method used is, well, not as good as it could be. But it didn't ask the user, either. That borders on disrespect.

FYI, slipstreaming fully integrates a service pack into an installation, so that it doesn't have to be run separately. It's a method installers use to save hours running separate service pack updates, but there's no uninstall or recover or restore if this method is used.

The Tech Support Chat Customer Service Agent was simply following a call center script. Unfortunately, the script's not clear and accurate. SP3 isn't the problem. (Ah, but precisely what is, Watson? ) After all, both before and after my bad experience, mJ worked fine with SP3.
Ariesjill
Dan isn't smart enough to hire me
Posts: 138
Joined: Sun Mar 23, 2008 4:52 am
Location: Manhattan

Post by Ariesjill »

Quintessential pot and kettle phenomena here. .. re awake and judging. I am not moved to combat...but stand by my visceral take of your current frustration-generated essence.

I know how to slipstream a service pack into an os.

Were I you.... I would be pithy and pragmatic and waste o more time in isometric struggles with no upside. given, it appears for reasons unknown....you did a clean install with yr slipstreamed disk......I would think you are early in the setting up yr system to your needs phase.

Accept the facts and start over. Do a new install with your original os disk, install yr MJ., and then download SP3 which, you surely must know comprises all the post XP service packs and hotfixes except for the few which they brought forth the post SP3 IN RECENT WEEKS.

Then, naturally U would visit them and choose which not critical items U want, etc.

With broadband….this takes no time and is a no brainer.....SP3 download. To confused, addlepated unendowed, comatose little Jilly….this is incontrovertible logic & pragmatically viable. Also based on the premise U have the original disk. which, given the classified data I am not privy to....may be A WRONGHEADED ASSUMPTION.

Finally, wut moved you to the clean isntall the slipstreamed one…is as relevant NOW IN ALL THIS.... as it was for me second one. But I get you are promulgater of the tenets of The Patriot Act…tho, by dint of some heroics…we now kinda have Habeus Corpus back!

I am Outta this thread.
Best,
Jill
_______________________________
Addendum:
Seems to me....this I just came upon....far more Byzantine than ding it re sP2.....may be useful for people in businesses involving many computers.....but for for a single user of a PC?
http://www.winsupersite.com/showcase/xp ... stream.asp
mb
magicJack Apprentice
Posts: 13
Joined: Sun Aug 03, 2008 6:06 pm
Location: OR, USA

Post by mb »

Updates installed (mJ still working) on XPproSp2:
936929 Service Pack 3
923789 Adobe Macromedia Flash Player
936181 XMLcore4sp2
942763 countries' Daylight Savings Time
950759 IE6 cumulative
950760 XP ActiveX killbits, speech recogn
950762 Unauth remote multicast DoS
951376 Unauth remote control via bluetooth
951698 DirectShow
951748 DNS spoof
951978 script Region

Haven't tried IE7 again yet - anybody know a FULL download (un-branded) link :?:

[ Thanks for the thought, JA; I'll miss you! :( ]
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