No audio when I answer a call...

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dreed2440
MagicJack Newbie
Posts: 1
Joined: Fri Feb 20, 2009 1:25 pm
Location: Lafayette, IN

No audio when I answer a call...

Post by dreed2440 »

Just got the MJ and all seems to work well, except when I get a call on MJ, the line sounds dead. No audio and the other party can't hear me. Can make calls on it with no problem and audio is clear. Anyone know if I'm having an "old age dumb attack" or is there a fix?
Thanks...DR
Dave R
az2008
MagicJack Sensei
Posts: 1404
Joined: Wed Aug 20, 2008 12:57 pm
Location: Tempe, AZ

Re: No audio when I answer a call...

Post by az2008 »

I would bypass your router, connecting directly to the modem. (Be aware that this will expose you to risk depending on whether you use a software firewall, and/or how long you connect this way.).

Some router firmwares (mainly newer Linksys) have difficulty with MagicJack inbound traffic. I haven't seen this particular problem. But, I'd try it just to eliminate the router as a possible cause.

Mark
See the MagicJack Wiki (FAQ, How-To, history and more).
hamma69
MagicJack Newbie
Posts: 4
Joined: Fri Feb 20, 2009 11:01 am

Post by hamma69 »

I am having same problem...bypass router and all will be fine.

See my same problem link below:

http://www.phoneservicesupport.com/unab ... t4895.html
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