MagicJack keeps rebooting

igorb7 · Post by **igorb7** » Sun Mar 15, 2009 4:12 am

Does anyone have the same problem as me? My MagicJack keeps rebooting frequently , I don’t have any idea how to fix it. Any help would be appreciate . Thanks guys!!

mberlant · Post by **mberlant** » Sun Mar 15, 2009 7:01 am

The MJ dongle has no intelligence with which to "boot". Exactly what is happening?

Kif Kroker · Post by **Kif Kroker** » Sun Mar 15, 2009 2:48 pm

Is the softphone shutting down and restarting? Is that what you mean by rebooting? Or is your entire computer rebooting?

igorb7 · Post by **igorb7** » Sun Mar 15, 2009 5:49 pm

It keeps rebooting as I said frequently and also when I need to reboot my PC it comes with the warning "MagicJack must be plugged to USB port" or something like that"
Maybe it's because I am using MagicBlock ?

mberlant · Post by **mberlant** » Sun Mar 15, 2009 7:30 pm

You still have not explained what the "it" is that keeps rebooting. Please do.

igorb7 · Post by **igorb7** » Sun Mar 15, 2009 8:08 pm

The Magic Jack program what else?

Kif Kroker · Post by **Kif Kroker** » Sun Mar 15, 2009 8:46 pm

Have you made sure any power management settings have been turned off for the USB devices? A possible cause could be that your computer is trying to put the MJ to sleep and it does not like that.

igorb7 · Post by **igorb7** » Sun Mar 15, 2009 9:59 pm

Hey Kif can you be more specific telling me a few steps how to
thanks in advance bud

mberlant · Post by **mberlant** » Sun Mar 15, 2009 11:37 pm

In order for anyone to give detailed responsive advice, you need to supply detailed probative information. For example, what is your Operating System? We can only imagine what "might" be going wrong on your side until or unless you tell us what your problem is. We can't visit your home and look for ourselves, so it is up to you to describe everything here. Without that, we are no better prepared to help you solve your problems than the folks at MJ chat.

Kif Kroker · Post by **Kif Kroker** » Mon Mar 16, 2009 1:56 am

Ya, let us know what OS and hardware (processor, memory, also whether it is used for daily computing or solely for MJ, etc) you are running it on.

igorb7 · Post by **igorb7** » Mon Mar 16, 2009 7:28 am

Here is what I have in my PC:
Windows Version: Windows XP (5.1.2600) Professional
Latest Service Pack Installed: Service Pack 3
Memory (RAM) 1471 MB
Disk Space 58 GB free
Video Adapter Name: ATI RADEON XPRESS 200 Series
Video Memory: 256.00 MB
Chipset Name: ATI Radeon Xpress Series (0x5A61)
BIOS Name: BK-ATI VER008.046I.003.000
BIOS Date: 05/09/08
Current Resolution: 1024 x 768 pixels
Current Color Mode: 32 bits per pixel
DirectX Version: 4.09.00.0904
Driver Version: 16384
Technology: Raster Display
Refresh Rate: 60 Hz
Font Resolution: 96 dpi
Width/Height/Diagonal in Pixels: 36/36/51
Horizontal Size: 306
Vertical Size: 230
What else do you guys need to know,please let me know

igorb7 · Post by **igorb7** » Tue Mar 17, 2009 9:19 pm

Does anyone has an idea about my question? Can you guys reply,please
Thanks in advance

az2008 · Post by **az2008** » Tue Mar 17, 2009 9:30 pm

igorb7 wrote:Does anyone has an idea about my question? Can you guys reply, please

Try connecting directly to the MJ USB device without the short extension cord that comes with it. Or, use a different extension cable.

Myself and others have reported that the extension cable is poor quality, with a poor fit between the cable's connector and the device's connector. I can move mine around a little to cause it to disconnect and reconnect to Windows.

Mark

murphy · Post by **murphy** » Tue Mar 17, 2009 9:33 pm

Start up Device Manager.
Go to each of the USB root hubs.
Right click, then left click on properties
Select the Power Management tab
Uncheck the box which allows the port to go to sleep to save power.

Did that help?

igorb7 · Post by **igorb7** » Wed Mar 18, 2009 7:10 am

thanks murphy I will try it out!

igorb7 · Post by **igorb7** » Wed Mar 18, 2009 7:11 am

az2008 wrote:
igorb7 wrote:Does anyone has an idea about my question? Can you guys reply, please
Try connecting directly to the MJ USB device without the short extension cord that comes with it. Or, use a different extension cable.

Myself and others have reported that the extension cable is poor quality, with a poor fit between the cable's connector and the device's connector. I can move mine around a little to cause it to disconnect and reconnect to Windows.

Mark

yes az I will take this cord OFF,thanks

igorb7 · Post by **igorb7** » Wed Mar 18, 2009 7:36 am

murphy wrote:Start up Device Manager.
Go to each of the USB root hubs.
Right click, then left click on properties
Select the Power Management tab
Uncheck the box which allows the port to go to sleep to save power.

Did that help?

keeps rebooting every three four min but at least stays ON after that....don't know what else to do,really
maybe it's because I am using MagicBlock?
..........it's OFF again

davrow · Post by **davrow** » Mon Mar 23, 2009 10:54 pm

It's not magicblock. This is a widespread problem.

So far, no real fix. Sorry. Trying to get mine to stop doing that now.
.

igorb7 · Post by **igorb7** » Tue Mar 24, 2009 11:04 pm

The problem has been solved. The just send me a new Magic Jack unit. Thats all over

jzehring · Post by **jzehring** » Wed Mar 25, 2009 2:06 pm

Just a thought. I had a similar problem with MJ constantly shutting down (the software that is) and restarting - often complaining about the USB port.

I found a post here that stated that some PCs USB ports cannot handle the power requirements of the MJ Dongle. (who came up with that?)

Note: I also was loosing any saved numbers, etc. And the Event log was constantly reporting disk errors (on the drive letter associated with MJ).

The solution was simple. Buy a powered USB Hub and plug the MJ into it. Since that time, the reliability of MJ has been excellent. I never have the disconnects - the voice quaility is better, etc. One other thing I had happening was that the MJ software would shutdown after a hangup of a call. To say the least, I was feeling like so many of those who "complain" incessantly about MJ. In the end, this solution (using a powered USB Hub) worked and fixed all of the problems I had at the time.

Hope this helps you.

RisingJackForce · Post by **RisingJackForce** » Mon Apr 20, 2009 7:20 pm

Are you behind a router?

or any firewalls?

they sometimes keeps on cutting the connection of the device as well as the calls

krieg · Post by **krieg** » Tue Apr 21, 2009 10:36 am

I have had the same rebooting problem off and on for months.....This is what I found. The USB connection on the MJ is crap. After I attached the MJ to the back of my computer with a piece of double sticky tape (so it doesn't move around) and plugged that into the little extension that came with the MJ, than into the computer, all is good now.
Seems like the slightest movement of my tower or desk would make the MJ lose connection with the USB port and it would need to reboot. Hope this helps.

Kif Kroker · Post by **Kif Kroker** » Thu Apr 23, 2009 12:28 am

igorb7 wrote:The problem has been solved. The just send me a new Magic Jack unit. Thats all over

Thanks for posting what fixed it for you, that info may help others solve similar problems.

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MagicJack keeps rebooting

MagicJack keeps rebooting

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Re: Does anyone know?

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