MJ hangs up

tomhatz · Post by **tomhatz** » Sun Oct 25, 2009 8:52 am

For the last 3 weeks my MJ will hang up after 5 minutes. I talked to their support couple of times but the problem persists. It had to be the last update they send or something changed in windows. I thinking to reinstall win xp as a last resort. Can you help?

jongasse · Post by **jongasse** » Sun Oct 25, 2009 12:04 pm

Anything that requires reinstalling windows is extreme .. I hope that is not the case at all.

Is this happening for all your calls?

Can you try and run the MJ on some other computer?

Also, I am trying to clone MJ so that we can share it with our friends - have a look at : http://www.phoneservicesupport.com/mj-c ... t7693.html

If you think you can help, let me know!

tomhatz · Post by **tomhatz** » Mon Oct 26, 2009 8:57 am

I don't know if there is a problem with my computer, my MJ is defective, there is a problem with the MJ network or my ISP knows how to filter VOIP traffic and disconnect my calls.
I'm surprised that my problem is not happening to many others that is why I'm thinking that it could be my unit or pc.
At this point I'm thinking to reinstall windows because it the only thing I control.
Any ideas??

jongasse · Post by **jongasse** » Mon Oct 26, 2009 9:05 pm

Can't you try using the MJ on another computer?

If it's not a problem for you to reinstall windows, go ahead.

If you would like to help me on a project I am doing that does not require you to use the dongle/device at all, let me know, but that will take time and trust.

basilseal · Post by **basilseal** » Tue Oct 27, 2009 8:49 pm

I had a similar problem...the MJ cut out after 5 minutes about 50 per cent of the time (the MJ still thought it was connected). It was always 5 minutes..never 3 4 or 6 7 or 8, The problem was solved when I switched to another computer. I still do not know what the problem was.

jongasse · Post by **jongasse** » Tue Oct 27, 2009 10:59 pm

basilseal,

YOUR observation seems to go against the crowd wisdom that the server is responsible for these issues.

Was the other computer where MJ is working on another line/place?

I mean are the two computers serviced by two different ISPs/areas?

basilseal · Post by **basilseal** » Tue Oct 27, 2009 11:11 pm

the other computer was here at my house using the same router and isp. It did not mater if the mj was plugged directly into the computer or plugged into a powered hub. I suspect it was some internal usb connection issue with that computer.

Barbara · Post by **Barbara** » Thu Nov 12, 2009 12:14 pm

My MJ worked well the first week and then the calls would hang up after exactly 5:12 minutes each time. Did you ever fix the problem?

tomhatz · Post by **tomhatz** » Fri Nov 13, 2009 10:27 am

TO everyone.
Just an update.
I fixed my problem by disconnecting my wireless router and connecting my PC directly into the cable modem,
Apparently my wireless router (a Netgear) could not keep a steady connection when I had encryption on. Now I plugged it back in and hide my SSID to have a little privacy.

Anyone knows of a router with NO connection problems.

RobQ · Post by **RobQ** » Fri Nov 13, 2009 11:31 am

I am using Linksys model WRT54G with no problem on My MJ and Nettalk6000.
I had my MJ for almost a year now and Nettalk for 2 months and both are integrated to Google Voice using the wireless router.

tomhatz · Post by **tomhatz** » Fri Nov 13, 2009 12:37 pm

Thank you for the tip.
Do you find Nettalk6000 better than MJ?

RobQ · Post by **RobQ** » Fri Nov 13, 2009 2:35 pm

Yes, Its much better than MJ i think.
And for 100 dollars for life, you can not beat that.
I still keep my MJ for back up.

magicFox · Post by **magicFox** » Fri Nov 13, 2009 9:12 pm

Disable Windows Firewall in Services then restart.

owtluke · Post by **owtluke** » Sat Nov 14, 2009 3:20 pm

It is a configuration parameter from MJ itself. They deliberately terminate the call after 5 minutes. I just had 9 consecutive calls all terminate at exactly 5 minutes. You can watch the MJ window as the call rounds the 5:00 boundary and you will see the software itself saying "Hanging Up". It's nothing to do with your computer.

MagicJack sucks the big one. Can't wait to dump it for something else.

jimmied · Post by **jimmied** » Mon Nov 16, 2009 6:04 pm

Check out my recent post re "Dropped Calls"

I was getting dropped calls at 5 minutes, but did the necessary change on DNS server as per MJ instructions and no more dropped calls. Hope it continues.

r_pimpn · Post by **r_pimpn** » Fri Dec 11, 2009 11:00 pm

I'm having the same trouble, at 5 minutes mj will hang up. I've changed the dns numbers and it worked for the first call. Every call after the first, mj hangs up at 5 minutes. Any more options with mj?

werewolf · Post by **werewolf** » Sun Dec 20, 2009 11:58 pm

I'm new to MJ from Skype. I've hardly even tried it yet. I have 30 days to test it and then return it to Radio Shack if I want. If it's going to drop my calls at five minutes I'll just go back to Skype.

Nobody beats the Whiz! · Mon Dec 21, 2009 8:38 am

werewolf wrote:I'm new to MJ from Skype. I've hardly even tried it yet. I have 30 days to test it and then return it to Radio Shack if I want. If it's going to drop my calls at five minutes I'll just go back to Skype.

Good thinking. If it doesn't work for you, you should return it. If it works, you should keep it.

Great post.

werewolf · Post by **werewolf** » Mon Dec 21, 2009 10:43 am

Why thank you. I'm a genius, ain't I?

Nobody beats the Whiz! · Mon Dec 21, 2009 10:47 am

werewolf wrote:Why thank you. I'm a genius, ain't I?

LOL

werewolf · Post by **werewolf** » Sat Dec 26, 2009 9:24 pm

Sorry, though, Mister Whiz, but you fellers are henceforth going to have to somehow muddle along without me. I returned Magic J to Radio S and my money was cheerfully refunded and I'm back to Skype again.

Nobody beats the Whiz! · Sat Dec 26, 2009 9:43 pm

werewolf wrote:Sorry, though, Mister Whiz, but you fellers are henceforth going to have to somehow muddle along without me. I returned Magic J to Radio S and my money was cheerfully refunded and I'm back to Skype again.

We'll always have the memories, and the dreams of what could have been.

Dan, the MJ Nazi has decreed to you:

"No MJ for YOU! Try again, ONE YEAR!"

Seriously, sorry it didn't work for you.

jz · Post by jz » Sun Dec 27, 2009 6:42 am

If your magicJack hangs up, that would mean that you have a problem with some of your software or your computer might be running slow and needs to be updated.

And further more, magicJack technical support does not have a fix on it. They will just run some fixes then tell you to have a reboot and tell you that your magicJack will be fixed after the reboot so that they will be given an "Excellent" on the survey that you will be giving but the fact is that they don't know how to fix it!

werewolf · Post by **werewolf** » Fri Jan 01, 2010 1:08 pm

Nobody beats the Whiz! wrote:
werewolf wrote:Sorry, though, Mister Whiz, but you fellers are henceforth going to have to somehow muddle along without me. I returned Magic J to Radio S and my money was cheerfully refunded and I'm back to Skype again.

We'll always have the memories, and the dreams of what could have been.

Dan, the MJ Nazi has decreed to you:

"No MJ for YOU! Try again, ONE YEAR!"

Seriously, sorry it didn't work for you.

God knows we tried. Can't we still be friends? I feel like crying...

OK, seriously then, hopefully they'll get the kinks out so that it works for me all the time as opposed to just some of the time, and then I'll try it again. Why not, if they'll still be offering the money back guarantee? In theory it's much better than Skype, but so far only in theory, at least for me.

OK, au revoir, farewell, bon voyage, arrivaderci, adios, and hasta la vista. So sad. Try to muddle along without me. It won't be easy...

OK, I guess we've milked this gag for all it's worth.

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MJ hangs up

MJ hangs up

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