Windows 7 and Sleep

[riggs614]

I have magicjack attached to an AC powered USB hub. Works great in Windows 7 with clear crisp call quality. Some blips but for the most part, works fine.

However, if I put Windows 7 into sleep mode I run into a problem that I cannot find a response to.

When I return from Sleep, MJ restarts itself and reloads the softphone interface, however, it doesn't reconnect to my phone. I can dial from the computer, but I get no communication from MJ to my phone.

Is this a phone issue (don't have another to test right now) or an MJ issue?

Thanks.

[werewolf]

I'm brand new to MJ so i hardly know what's going on, but I've already noticed this. After W7 sleep, I didn't get a dial tone until I unplugged the MJ usb and then plugged it back in. Can this be fixed?

[GuyOnTheAir]

A similar thing seems to happen on Macs, after sleep, sometimes the mJ software will run, etc, but it won't work, until you unplug and replug. This is also true if you reboot your machine with the mJ plugged in.

[brain692]

You might try opening the power plan settings, select change settings, then advanced power settings. Make sure the USB suspend is disabled. Just a thought. I have hibernation disabled also. Win7 x64

[rberman]

I have magicjack attached to an AC powered USB hub. Works great in Windows 7 with clear crisp call quality. Some blips but for the most part, works fine.

However, if I put Windows 7 into sleep mode I run into a problem that I cannot find a response to.

When I return from Sleep, MJ restarts itself and reloads the softphone interface, however, it doesn't reconnect to my phone. I can dial from the computer, but I get no communication from MJ to my phone.

Is this a phone issue (don't have another to test right now) or an MJ issue?

Thanks.

I just spent about 90 minutes in chat with MJ support, most of it with a 2nd tier support. They admit it is their bug, but can't say whether or when it will be fixed.

Basically, their suggestion: never use sleep mode. I pointed out that MJ is not a "good citizen" with Windows power management, but they had no answer. Another problem - at least on XP, you can't hibernate the system if MJ is plugged in.

So I'm afraid the only solution is to unplug it and plug it back in.

[Intimmy98]

As a temp fix until MJ can get onboard with this issue, a possible method of saving some considerable time with the whole mount/dismount of MJ's USB dongle (at least in XP), is to go into MJ's softphone and use the "Restart" feature located under Menu, Advanced Users, Restart.

Hope this helps!

[rberman]

As a temp fix until MJ can get onboard with this issue, a possible method of saving some considerable time with the whole mount/dismount of MJ's USB dongle (at least in XP), is to go into MJ's softphone and use the "Restart" feature located under Menu, Advanced Users, Restart.

Hope this helps!

Can't say about XP, but on Win 7 (which is what this thread is about) restart does not reactivate audio on the phone interface. Has no effect. Only physical replug does it.