Why does MJ cut in and out?

[blodgee]

Posted: Thu May 12, 2011 4:40 pm Post subject: Does anyone know why Magicjack cuts in and out???

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Sometimes when I call someone it starts out fine then they tell me that I am cutting in and out or breaking up. I usually just call them right back but it is still a pain in the ass to have to do that. Also sometimes but less than the first problem , I can't hear the other party because they are cutting in and out.
I am not using a wireless router on the CP that MJ is running on.
If anyone can help me please do.
Most of the time MJ is great but lately everyone I call I ask them if they can hear me good and warn them that I may start cutting in and out and that if that happens I will call them back.

[nighthawks]

Posted: Thu May 12, 2011 4:40 pm Post subject: Does anyone know why Magicjack cuts in and out???

I am not using a wireless router on the CP that MJ is running on.

Have you played around with the volume sliders on the softphone Menu then goto Volume/Headset Control? Make sure Telephone is checked then move the Speaker/Mic sliders, you'll have to play around with a bit.

If you run a router some Linksys have trouble with MJ you might have to mess around with the some. I flashed my Linksys with DD-WRT firmware, this got my MJ working better, I run my MJ on a thin client so this frees up my computer.
Maybe this will help you out some.
Regards,
John

[blodgee]

Posted: Thu May 12, 2011 4:40 pm Post subject: Does anyone know why Magicjack cuts in and out???

I am not using a wireless router on the CP that MJ is running on.

Have you played around with the volume sliders on the softphone Menu then goto Volume/Headset Control? Make sure Telephone is checked then move the Speaker/Mic sliders, you'll have to play around with a bit.

If you run a router some Linksys have trouble with MJ you might have to mess around with the some. I flashed my Linksys with DD-WRT firmware, this got my MJ working better, I run my MJ on a thin client so this frees up my computer.
Maybe this will help you out some.
Regards,
John

I am using a D-Link router for my connection.

The volume is set to telephone which I am using and it's not a cordless.

The sliders for volume in the menu are up all the way.

The problem is with the my voice to the person I am calling. It breaks up like a bad connection. They tell me they only get every 2nd or 3rd word.
This problem is only occuring some times. I would say 9 out of 10 calls I make are good.
I thought more people would respond to this as I can't be the only one experiencing this?

[JOFTAA]

Posted: Thu May 12, 2011 4:40 pm Post subject: Does anyone know why Magicjack cuts in and out???

I am not using a wireless router on the CP that MJ is running on.

Have you played around with the volume sliders on the softphone Menu then goto Volume/Headset Control? Make sure Telephone is checked then move the Speaker/Mic sliders, you'll have to play around with a bit.

If you run a router some Linksys have trouble with MJ you might have to mess around with the some. I flashed my Linksys with DD-WRT firmware, this got my MJ working better, I run my MJ on a thin client so this frees up my computer.
Maybe this will help you out some.
Regards,
John

I am using a D-Link router for my connection.

The volume is set to telephone which I am using and it's not a cordless.

The sliders for volume in the menu are up all the way.

The problem is with the my voice to the person I am calling. It breaks up like a bad connection. They tell me they only get every 2nd or 3rd word.
This problem is only occuring some times. I would say 9 out of 10 calls I make are good.
I thought more people would respond to this as I can't be the only one experiencing this?

I was told to put the volume controls all the way down by MJ tech support. That did the trick for me.

[nighthawks]

I am using a D-Link router for my connection.

The volume is set to telephone which I am using and it's not a cordless.

The sliders for volume in the menu are up all the way.

The problem is with the my voice to the person I am calling. It breaks up like a bad connection. They tell me they only get every 2nd or 3rd word.
This problem is only occuring some times. I would say 9 out of 10 calls I make are good.
I thought more people would respond to this as I can't be the only one experiencing this?

I was told to put the volume controls all the way down by MJ tech support. That did the trick for me.

On the sliders I read in these forms that you take them up about 1/4, give or take a bit. I think your over driving the voulme.
I also read that if these are to low the caller ID won't transmit date to your CID.

As for the D-link router, not sure, there has been a lot of talk about port forwarding and QSO in the router itself, you can do some searching about these on this form.
Turn the sliders down to 1/4 up and see if this helps, you still might have to play with them a bit.

[blodgee]

"I was told to put the volume controls all the way down by MJ tech support. That did the trick for me."

"On the sliders I read in these forms that you take them up about 1/4, give or take a bit. I think your over driving the voulme.
I also read that if these are to low the caller ID won't transmit date to your CID."


Makes me wonder why MJ put these volume controls in the menu if they
create problems????

[nighthawks]

"Makes me wonder why MJ put these volume controls in the menu if they create problems????

I hear that, but for what it cost a year for MJ compared to $588.00 with my old phone service, I can deal with MJ's quirks.