mj+ cannot make outbound calls when plugged into the wall

almadean37 · Post by **almadean37** » Thu Feb 16, 2012 6:06 pm

my magic jack plus can make outbound calls when plugged onto my laptop but when plugged on the wall, it cannot. The phone has a dial tone but after dialing the number, nothing happens. My gateway is motorola which is wireless router and modem in one. Is it my modem/router blocking the outgoing calls? If it is, how do I fix this problem?

Post by **laserjobs** » Thu Feb 16, 2012 6:08 pm

What is the model of the Motorola?

almadean37 · Post by **almadean37** » Fri Feb 17, 2012 12:48 pm

laserjobs wrote:What is the model of the Motorola?

motorola surfboard wireless cable modem gateway SBG901

Post by **laserjobs** » Fri Feb 17, 2012 1:15 pm

Try assigning DMZ to the magicJack Plus
http://help.cableone.net/HSD/Modem/PDF/ ... _Guide.pdf

Page 31

Login at: http://192.168.0.1
User: admin
password: motorola

almadean37 · Post by **almadean37** » Fri Feb 17, 2012 3:50 pm

laserjobs wrote:Try assigning DMZ to the magicJack Plus
http://help.cableone.net/HSD/Modem/PDF/ ... _Guide.pdf

Page 31

Login at: http://192.168.0.1
User: admin
password: motorola

thank you. i ll try this. let's cross our fingers.

strra · Post by **strra** » Sat Mar 10, 2012 2:40 pm

i have the exact same issue on the exact same modem/router combo. did you figure this out?

conniemadagain · Post by **conniemadagain** » Sat Mar 10, 2012 3:23 pm

Never saw a + plugged into a wall ...

mmmmmmmmmmmmmmm ... pictures???

Did you use a hammer ???

JOEEEEEEEEEEEEEEEEEE!!!

bitstopjoe · Post by **bitstopjoe** » Sat Mar 10, 2012 3:53 pm

conniemadagain wrote:Never saw a + plugged into a wall ...

mmmmmmmmmmmmmmm ... pictures???

Did you use a hammer ???

JOEEEEEEEEEEEEEEEEEE!!!

I dont own a Plus, but I "assume" one needs to provied the Plus dongle with power when it is not plugged into the USB port. From the pics I have seen the USB part of the plus dongle plugs into a wall adapter ( where the dongle gets it power from) and on the other side is the cat 5 connector and phone connector. So yes one has to plug it into the wall, via an adapter of course, to use it with the router.
Of course one CAN use a hammer when the MJ doesnt work, but I assume one can only do that one time