magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

grw

It may be helpful to dial a "1" before the area code, making 11 digits in all, even for local calls.

grw

Has anybody experimented with selecting the "Enable digital CD audio for this CD-ROM device" on the YMAX MagicJack USB Device Properties|Properties tab? If so, does it make any difference?

Also, on the "Generic Volume" YMAX MagicJack USB Device Properties|Policies tab, does it make any difference ...

grw

ng12345 wrote:thanks

but does yours always say Upgrading please wait where the location information would be?

Yup! Mine does. I just ignore it.

Odd, isn't it?

grw

I am using XPSP3 home edition. There is no "taskkill" command. Instead, it is the more limited, "tskill".

grw

Could this problem be caused by not properly closing the dongle (safely remove hardware) before removing it from the USB port?

If so, I am living on borrowed time, since I remove it all the time by simply unplugging it.

grw

I will definitely not restart with MJ plugged in. Thanks for that tip.
I'm not actually sure that the computer is frozen....it's more like the majicJack is frozen.

How do I keep the computer from "hibernating" or "sleeping" since it must be on for the Jack to work?

My system will not hibernate ...

grw

If it is a restart problem and not a resume from standby or hibernation, my work around thought would be to unplug MJ before the restart and only plug it in when all the drivers are up and running.

I have a two year old Dells (both notebook and desktop) and have no troubles similar to what you ...

grw

I will join the beep crowd.

I just spent several minutes on MJ with a friend who complained about the beeps he heard on his end. I didn't hear anything at all on the MJ end of the conversation.

This is the first time anyone I have talked with via MJ has said anything to me about the beeps. It may ...

grw

Here is a suggested addition to the no dongle instructions:

Rather than going to Task Manager in XPSP3 I created a shortcut on my desktop that does the job.

In the shortcut target area use the following:

C:\WINDOWS\system32\tskill.exe magicjack

and select Minimized in the Run area

grw

For fear of giving away my own "duh" moment, give this a shot--it may work, it may not.

The magicJack integral volume control only affects the "master" volume control. However, magicJack volume is also controlled by the "wave" volume control.

It may be that the "wave" control is set low.

grw

While we are on the subject of definitions . . .

don⋅gle
/ˈdɒŋgəl, ˈdɔŋ‑/ [dong-guhl, dawng‑]
–noun
a hardware device attached to a computer without which a particular software program will not run: used to prevent unauthorized use.

The question is, what unauthorized use does it prevent??

grw

Question, prioir to flipping the red and green did your phone dial pad dial the tones but no dialing just the dial tone?

Here is my best thinking, subject to learning from people more expert than I.

If the polarity is reversed, you should not be able to generate any tones when attempting to ...

grw

It may be that the 30 minute call limit was removed (and other changes), if we are to believe Dan.

http://www.phoneservicesupport.com/30-m ... t4041.html

grw

Did anyone else notice that the December 21st upgrade renamed the C: drive to "magicJack (C:)." And I can't change it back.

Any ideas? Any help??

grw

Telephony sages help me out here and chime in with your wisdom.

I just tried to change the phone cord on my Magic Jack phone and re-learned a lesson that I first learned years ago.

Touch tone phone keypads are polarized, but many phone cords switch polarization. For some reason when dial up modems ...

grw

I just had an interesting report from a caller on a large company VoIP system in another area code. She tried to contact me via my Magic Jack, and kept getting a recording (after she dialed correctly) that she must dial a "1" plus the area code to reach my number.

Finally, she called me on her AT ...

grw

Probably not the intelligent help you need, but some miscellaneous information that suggests that it is not your machine or software.

I have a Dell 1520 and a Dell desktop both running XPSP3. I have installed MJ on both without a hitch. In fact, I have installed the no dongle version of MJ on the ...

grw

I want to setup 2 magicjacks at home, one for personal use, and the other for work related calls. However, I am unable to do so.

When both are hooked up (not on same computer of course), both will be able to dial out, but one won't be able to receive phone calls. There seems to be some kind of ...

grw

I had the same problem. Now I have two Magic Jack numbers. Somewhere there is another post that says that MJ technical support may be able to help, but only if they are contacted before activating the second Magic Jack.

So, both of us are out of luck.

I have forwarded my old number to my new ...

grw

Thanks again for your help on the Email address. I have emailed them several times with only one reply. They included a link to d/l same setup file I had gotten time after time.

When I asked if i could get an adjustment or purchase a new dongle, I haven't had a reply since.

They do have a ...

grw

Working on two computers--I use magicjack dongle free on my laptop and with the dongle on my desktop. Both work for dialing out. However, only the one that is booted up first seems to ring and take calls.

Any other similar experiences?

grw

slicksam wrote:Thanks again. Yes I hate trying to type to those people in INDIA. I wasn't aware MJ had an email.. I looked all over for it... Would you have it?

Again, thanks

Here it is:

Dan Borislow <[email protected]>

grw

Thanks. Thought It may be dead. How did you go about getting a replacement? Who/How did you contact them? I went through MJ tech support (eecchhh!) and they put in an order for a new one. I then followed up with an email to MJ with a transcript of my discussion with tech support. it worked just ...

grw

slicksam wrote:Blue light is on.... Windows xp says device is working properly. I've had it in every port on the machine.. Same thing on all..

Thanks.

Yeah, it's dead. My did the same thing: unrecognized USB device. They sent me a replacement.

Seems there was some problem in some batch of dongles.

grw

Question: is there any way to shut down MagicJack without resorting to the task manager? My machine will not hibernate with it running.

Check out this link .

Thanks! Works great!!!!

I discovered that microphone quality is not very good for some reason. I have tried both an external mike ...

grw

Thanks, johnnyboy. This is a great tip. It took me about 10 minutes. Works great on my laptop. I can now use the USB dongle at the same time on my desk PC.

Don't seem to have the problems others have described.

Question: is there any way to shut down MagicJack without resorting to the task ...

grw

I'm having the same exact issue. I've spent nearly every moment from about 5pm until now-3:20 am, with various tech support people. doing the same things, over and over again, and it still isn't working. The moment I said I thought the MagicJack was faulty, and asked what I could do about it, the ...

grw

I had the same problem, but it cleared up after a day or so.

grw

Has anybody been successful in getting Slydial to work with Magic Jack??

Slydial lets you connect directly with another person's cell phone voice mail, bypassing the traditional ringing process that often results - sometimes disastrously - with someone picking up on the other end.

Users call ...

grw

Not cool!

Maybe if MJ employees are reading the forum they will make note and make changes to procedures. It seems as if you should be able to keep the old number. (I bet there is a way, but it just has not come up often enough for them to work it into tech support scripts.)

Just thinkin' . . .as ...

grw

Has anybody come up with a replacement for the obnoxious MagicJack installation graphic? Perhaps something smaller.

Also, is there a way to shove it to the background?

grw

Good experience to report. Tech Support said they were sending a replacement, and they did. They said I would receive a confirming e-mail in two days, but that never arrived.

Instead I contacted [email protected] asking about it, and I got a response!

As promised I received a MJ replacement via ...

grw

Thanks for a good tip. Anything is worth trying at this point. I followed your directions precisely, but unfortunately no go.

"Removable Disk" comes up briefly in "My Computer" window, but then disappears and the windows doesn't recognize USB device error message appears in the tray. I was able to ...

grw

I just started using my new replacement MJ two days ago so I think I will talk with tech support to see if I can keep my old number. I haven't changed my new number any where yet. Thanks for the thought. I'll give a follow up post and let you know what happens.

One thing you might consider is to ...

grw

MagicJack did have a warning earlier not to install XPSP3. I don't know if that issue has been resolved.

You might try removing the MJ software from the hard drive, reformat the MJ device, and then install the old MJ "downgrade". Those instructions are somewhere on the forum.

Thanks! Great ...

grw

lonestarmagic wrote:Putting MJ in the fridge is not a good idea. Any moisture build up on the circiut board and when you plug it back in, you can damage the components on the board.

MJ does not support SP-3, by using that service pack, your just asking for probs.

\
Good point!

Scratch that idea.

grw

MagicJack did have a warning earlier not to install XPSP3. I don't know if that issue has been resolved.

Yeah, you are correct. It appeared AFTER I installed SP3. However, mj seemed to work just fine with SP3. It automatically installed an mj upgrade at some point.

As a corrective measure, I ...

grw

Thanks for posting your experience. I have been plugging mj into the USB port a couple of times a day, hoping for the same revival experience you had.

Same ole, same ole--neither XPSP2 or XPSP3 recognizes it--windows says it is malfunctioning and the device needs to be replaced. Doesn't even get ...

grw

Thanks.

I am going to give them a few days (holiday weekend and all that, you know) and then send an email I saved a copy of the tech support text discussion, so I have some documentation about what was promised.

Once it breaks, there is no real alternative other than getting a replacement.

I ...

grw

Thanks. Oh, and I see that Magic Jack now as a great big "F" rating from the Better Business Bureau.

I was told to expect an e-mail confirmation in a couple of days.

grw

Has anyone experienced a Magic Jack simply stop working? Mine died yesterday. It worked fine in the morning but when I came back in the afternoon it was not working. XP Pro SP2 reported that "Windows did not recognize the device." And, "Try reconnecting the device. If Windows still does not ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 41 matches

Setting Different Properties for YMAX "disk drive"

Re: restarting computer

Stopping magicJack with a shortcut

Re: Solution to not able to dial out on phone (and not ringi

Solution to not able to dial out on phone (and not ringing?)

Company VoIP calling my MJ and not getting through

Re: 2 magicjacks on the same network

Re: Shortcut to shutdown mj

Slydial

Replacement installation graphic??

Re: Mine died, then revived...

Magic Jack Died on Me