magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

JohnnyFreightTRAIN

Hello everyone,

I'm sorry for starting a new thread but I think it's appropriate. If any moderators disagree, feel free to delete this and I will post this as a reply to the already created threads concerning the 30 minute cut off.

My mother sent an email reguarding this to Dan, and I'd like to share it with you all. He replied within 2 minutes of sending him the email!

This was his response:
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Hi Elaine
We have had a problem with what we call phantom traffic. Basically calls that go on forever. Inbound calls do not have this problem. These calls were clogging the Network. We are experimenting over the next week on how to cure this. This upgrade has some huge fixes and enhancements. The 30 minutes has already been changed. I will notify customer service of these experiments we are doing. Have a happy Holiday and tell everybody on unofficial Board the same. We are spending huge dollars to make this the best service available.
Dan
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This is the original message for those who are interested:

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Hello there Dan,

I'm sorry for bothering you about this, I'm sure you have much better things to do and for that I apologize. The reason I am writing you today is that I am concerned about the new 30 minute call limit that has been imposed since the new upgrade. If you aren't aware of what I am talking about, ever since the latest upgrade all magicjack users have been unable to make outgoing calls that go past 30 minutes. We get disconnected at EXACTLY 30 minutes every time. The magicjack users I am referring to is myself, my friend and every single person on the Unofficial Magicjack Forum. We have all tried your tech support, including myself and have gotten mixed responses. Many people have posted their chat log and it seems your tech support is clueless about this issue. We keep receiving what seems to be scripted responses such as "disable your firewall", "unplug your magicjack wait 30 seconds and plug it back in again" and to "run the upgrade". It is near impossible to convince your support staff that this ISN'T a problem on our side, and that there is nothing wrong with our magicjack other than it limiting calls to 30 minutes, and that this is a problem caused by the upgrade itself. Can you please provide me with some information about this, I just recently bought my magicjack and I was under the impression that we could "talk as long as we want" - as advertised in your commercial. Is this call limit intentional? I sent this to both of your email addresses to be sure you receive my email, because I am unsure which one you use regularly. I apologize for any inconvenience it may have caused you I just wanted to be sure that you received it.

looking forward to your reply,

Elaine. =]

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... So I guess we will see how this turns out. Smile

I hope this was fixed.

az2008

Gregg

Racerbob · magicJack Apprentice Joined: 23 Nov 2008 Posts: 16

My thoughts are... Lets stop being so darn picky. And lets wait and see if in time this limitation is indeed lifted. And lets try to remember above all exactly what we paid to get our MJ service and compare that to what we were paying each and every month. If MagicJack ceased to work tomorrow, I would not be upset. I am not going to cry over the $46 I have invested for a full year of service. My MJ continues to function great 99% of the time and the fact that I am not paying Time Warner what I was paying them for my phone service makes it that much better.

ret27m · Posted: Wed Dec 24, 2008 6:34 pm Post subject:

Whats amazing to me and my circle of friends and family (we are all retired Army pukes) is that we have had no problems what so ever since we all got our MJ's 2 months ago. I wonder why we are so fortunate? My wife and I have logged well over 4000 min of use so far this month and no excessive use termination monster has jumped on our backs yet, and if it does ill gladly buy another unit. This is the best money I have ever spent.

I started with vonage when they were new and they had major problems and eventually worked them out, I'll stick with Dan thru his experiments, I'm saving HUGE $$$ and getting to talk to my retired Army buds all I want....Life is Good

az2008 · Posted: Wed Dec 24, 2008 6:46 pm Post subject:

az2008 · Posted: Wed Dec 24, 2008 6:55 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 6:56 pm Post subject:

In my area NW Florida they cant keep the units on the shelf at rat shacks and bestbuys even with the bbb report. He is also starting primetime adverts here. People are going to buy as long as the service stays cheap, my wife just walked in with our phone bill and a smile, 21.00 this month....and that was for our broadband yippie no phone to get ripped off for, CALL ME SATISFIED.

I'll gladly put up with Dan's shananagans.... Very Happy

az2008 · Posted: Wed Dec 24, 2008 6:58 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 7:06 pm Post subject:

ar2008

I'm not implying anything of the sort, I'm stating that my circle of friends have had no problems...nothing more. It's my opinion that this service is awesome for the price and I'm going to aproach the future of it with a positive attitude. Untill I see problems I'll report my success, If I have problems I'll voice them also. I have gladly recomended this servive to many people and all seem quite happy, and I'll continue to recomend it.

I'm a 5 year subscriber and happy about that too, I got the entire 5 years.

ret27m · Posted: Wed Dec 24, 2008 7:10 pm Post subject:

ar2008

for those who choose not to buy it...well...thats there choice, I feel differently than you do about its future. We have that right to our opinions, I fought for that right for 26 years.... Very Happy

LONG LIVE MJ Laughing

az2008 · Posted: Wed Dec 24, 2008 7:16 pm Post subject:

JohnnyFreightTRAIN · Posted: Wed Dec 24, 2008 7:18 pm Post subject:

UPDATE =

I just had a two hour phone call with the new upgrade. Seems to be fixed.

Darkman90808 · Dan Should Pay Me Joined: 27 Feb 2008 Posts: 701

I have to agree with az2008 about not being able to recommend it to my friends. Already, two of them I used as guinnea pigs, when I first got it, refer to it as Magic Joke and a few less flattering euphemisms.

Word of mouth is still the most powerful form of advertising, both good and bad. I'm willing to hang in there, but I'm an early adopter. I don't know many people who would have had the patience to put up with the echo, bad call quality, etc. as MJ continues their experiment.

ret27m · Posted: Wed Dec 24, 2008 7:30 pm Post subject:

ar2008

LOL 59.00 is not an investment, I already got that money back in phone savings. And I dont see a large number of people having problems considering millions of these units have been sold. And yes experimentation that makes things better is a good thing to me. You choose to look at a more negitive side and I look at a more positive side....again if we all thought alike this world would be a dull place and political discussion would be a bore.....

az2008 · Posted: Wed Dec 24, 2008 7:37 pm Post subject:

az2008 · Posted: Wed Dec 24, 2008 7:40 pm Post subject:

magicjack6666 · MagicJack User Joined: 11 Sep 2008 Posts: 35

For me the cut off is 40.00 minutes.

What can I say I'm special Cool

ret27m · Posted: Wed Dec 24, 2008 7:59 pm Post subject:

I dont for a min think this was intentional, and I feel that when they saw the bumble they went to work on a fix. This isnt a perfect model but I think Dan is doing a good thing in creating a very low cost way to communicate. And I'll continue to support MJ and reccomend it.

az2008 · Posted: Wed Dec 24, 2008 8:04 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 8:12 pm Post subject:

Again I dont think they woke up and said HEY lets cut everyone to 30 min calls, and again improvement sometime comes with a little cost. I could care less who owns it as long as it saves me money. Thats my bottom line, I've been ripped off by the phone company far too long.

az2008 · Posted: Wed Dec 24, 2008 8:22 pm Post subject:

lcompton

Good evening and MERRY CHRISTMAS! Very Happy

I just now completed an outbound call test on magicJack, which resulted in the call being forcibly terminated at 30 minutes.

For those of whom may be correlating demographic data, I am in the Philadelphia metropolitan area.

I hope magicJack sorts this out soon. It's very worrisome for me to have calls forcibly terminated at 30 minutes.

Thank you. Smile

Lisa

ret27m · Posted: Wed Dec 24, 2008 8:33 pm Post subject:

You are now over stepping your bounds by saying:

"You're not capable of saying anything is a misstep."

You have no idea what i'm capable of or not capable of. Dont make this personal just because I dont agree with you, please keep remarks like that to yourself, I would NEVER suggest or say anything like that to you.

az2008 · Posted: Wed Dec 24, 2008 8:40 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 8:57 pm Post subject:

There you go again ASSUMEING:

""(Perhaps motivated by having recommended it to so many people, and having bought 5 years, etc. The "investment factor" which can make things personal.). ""

You have no idea what motivates and what does not motivate me, you dont even know me but you feel you can say how I'm motivated and what I'm capable of.

We have different opinions thats where it ends. Once again PLEASE dont tell me how I feel. You dont have that right just as I dont have that liberty with you.

az2008 · Posted: Wed Dec 24, 2008 9:04 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 9:16 pm Post subject:

"" the entire body of customers"" is your words, his letter did not state the level of experimentation and as I said before I dont think his intention was to create this level of havoc. Since I was not there I'll give him the benifit of the doubt just like I'd give to anyone. I wont assign guilt without knowing the whole story.

az2008 · Posted: Wed Dec 24, 2008 9:27 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 9:39 pm Post subject:

You can be rude all you like by telling me you know how I feel and think, I dont agree with you and it rubs you the wrong way. I will not agree with you for the sake of it. I have my right to my opinion, the last time I looked I lived in a free country.

az2008 · Posted: Wed Dec 24, 2008 9:53 pm Post subject:

ret27m · Posted: Wed Dec 24, 2008 9:59 pm Post subject:

You want me to go against my belief and go negitive when I've had no negitive experiance. I WILL NOT do that. I stand by my belief, if some feel its been a negitive experiance thats there opinion and I respect that. I totally respect your opinion even tho I feel you dont respect mine.

strndedinalska · Posted: Wed Dec 24, 2008 10:04 pm Post subject:

az2008 · Posted: Wed Dec 24, 2008 10:58 pm Post subject:

RDHeinz · magicJack Apprentice Joined: 06 Jun 2008 Posts: 11

OOOOOHHHHHH Surprised

I'm being Experimented on

ret27m · Posted: Thu Dec 25, 2008 9:03 am Post subject:

ar2008

You arent going to brow beat me into to agreeing with you, myself and the folks I call have not had any thing happen to us, we have all had a great experiance from MJ, I'll not bad mouth it until I see problems. You do enought negitive reporting for both of us. I dont share your opinion and if I change my mind you will be the first person I contact.

az2008

az2008 · Posted: Thu Dec 25, 2008 10:15 am Post subject:

ret27m · Posted: Thu Dec 25, 2008 10:29 am Post subject:

You can try and diminish me as much as you like, let your rudeness and ignorance flow, I'll stick to my opinion and I have had NO problems to date.

I doubt you even know what a soldier does so leave that sarcasim to yourself.

noodler2 · MagicJack User Joined: 17 Nov 2007 Posts: 35

az2008 · Posted: Thu Dec 25, 2008 1:08 pm Post subject:

lcompton

Good afternoon and MERRY CHRISTMAS! Smile

I just now completed another outbound call test with magicJack. I was absolutely thrilled that I made it past 30 minutes until the 60-minute mark rolled around and my call was forcibly terminated. Bummer. Sad

I did reboot my magicJack dedicated telephony servers (I have two magicJacks), but I did not wait 15 minutes, which doesn't make sense to me without factual technical justification.

During the test, I received an incoming call from a girlfriend, which I ran concurrent with the test, the test call was placed on hold and still streaming while I was on the telephone with my girlfriend. After I hung up the incoming call, I was able to flash back to the original outbound call test, which was still running seamlessly. (By-the-way, I really like the music-on-hold feature.)

The forced call terminations are disappointing to me. I'm hoping that this is only a temporary restriction while magicJack works out their network capacity issues (or runaway phantom call issues or whatever it is that precipitated this restriction) so I can go back to enjoying my magicJacks.

Forced call terminations in a telephone service are no good to me at any price. Two scenarios that make this a deal breaker for me are when I'm on a business conference call and when I'm on the telephone with some customer service center (often times when I can end up in a hold queue for 20 minutes or more.)

I'm not expecting magicJack to communicate this call restriction in their marketing literature or terms of service (even though they have a fiduciary obligation to do so.) But, at some point I'm going to need to replace this telephone service with something else if the outbound call restriction proves to be permanent.

Thank you.

Lisa Smile

P.S. Now, I'm going back to playing with my Christmas present, which is a totally awesome guitar (see below)! Very Happy

az2008

lcompton

Good afternoon, Mark. (Actually, it might still be good morning where you are.)

az2008

ret27m · Posted: Thu Dec 25, 2008 3:23 pm Post subject:

Icompton

I also will refrain from lambasting at this time as MJ has not hic-up'ed on me since my purchase. Since last night I have had well over 40 people PM me with who is/isnt getting time limits. I certainly didnt expect that much activity, I was going to go in and edit my post on how different area codes are affected but I lost the use of my left arm in Iraq and guess what...lol I'm left handed, so alot of typing is a major hassle. My map board to date shows no rhyme or reason as far as location is concerned but as far as percentage of people who are affected it seems roughly 80% are NOT affected and 20% ARE affected.

That leads me to believe that this is "hopefully" not permanent. If it does become permanent I'll use the service untill it dies, thank goodness to date I am ahead of the game as far as investment, I've saved more than I've lost.

DonMan · MagicJack Newbie Joined: 07 Aug 2008 Posts: 9

I think the experiment is "Let's see what cutoff time we can get away with". Darn, customers are complaining too much about 30 minutes. "Let's try 60". Twisted Evil

lcompton · Posted: Thu Dec 25, 2008 3:36 pm Post subject:

Good afternoon, ret27m.

emiliomcol · MagicJack Expert Joined: 05 Dec 2008 Posts: 77

Hello yesterday nigth i spoke with one of the supervisors of tech chat of magicjack and they told me that the 30 minutes limist maybe last over the holydays, i was having 30 minutes drops of yesterday but in my calls today i have no limits jejej... Laughing

lcompton

Good afternoon, Mark.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

30 minuite cutoff - reply from Dan