magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

City Builder

No extra charge to use your same MJ number on the Plus, but if you have time left on your orig MJ you will not be able to transfer it to the Plus.

Okay, I think I understand what you mean. I just reupped on my original MJ 6 months ago for 2 years, so if I hook up the MJ plus to that account ...

City Builder

Sorry, I'm confused.

I have a regular MJ that works on an old laptop but I want to get the MJ plus since my old laptop is about to die (the cooling fans are scraping and about to quit one of these days), so I want to get a MJ plus so that I don't have to use that laptop anymore.

Is it then going ...

City Builder

I guess I've been lucky since they moved the information to the server as mine has remained which is good since I went and reinstalled Windows XP on my laptop that is used only for the magic jack and once again, it never occured to me to make backups of that information.

It's like the video games ...

City Builder

What type of phone is that? Is that one of the phones that I see on the store shelves that have something written on the box like Dect 6.0?

Our last phone I believe used Dect 6.0 and now I've bought a more modern corded phone and it too works great. My guess is that there is something wonky about ...

City Builder

Allright, I'm a total goober.

The princess wall phone was set to not ring. Doh! (must have flipped the switch on the side when it fell off the desk) Now the princess phone rings, however the digital cordless phone while recognizing the call (as seen on the face of it) just won't answer the call it ...

City Builder

Ok...

Powered USB hub, was a total waste of money as it didn't do anything to...
1. Make either phone ring when they are both plugged into the MJ through a splitter.

2. Improve the problems that the digital 6.0 cordless phone suffers (people are still telling me that I'm dropping out or the line ...

City Builder

Hi,

I'm not sure where I'm going wrong on this, for the time being I'm attempting to hook up two phones to the mj. One is an old princess style wall phone, and the other one is a GE digital 6.0 phone/answering machine.

Both work when I make outgoing calls, however when an incoming call comes, the ...

City Builder

Problem resolved: Drastic measures taken.

I got fed up with it, so I wiped the hdd and reinstalled Win XP from the disks that came with the HP laptop and low and behold it immediately recognized the MJ when I plugged it in, and MJ downloaded it's update and turned fired up fine. Seems to be running ...

City Builder

Thanks for the information. Unless I missed an email from MJ telling me that they were converting my account to auto renewal I consider this very underhanded and sneaky business practice. One that borders on needing to inform our states attorney general to see what they have to say about the ...

City Builder

Hi,
I'm having more issues with my MagicJack.

It seems it doesn't matter what computer I plug it into now, when I double click the MJ icon on the desktop to load MJ, up comes the image of the MJ and in red writting it says that I must plugin the MJ to a usb plug.

I've tried all the USB plugs on my ...

City Builder

Hi,
Let me try to explain what MJ is doing...

I hook it up to my laptop:
It's recognized and installs and works fine for a while, then out of the blue MJ softphone will simply disappear (it might be 40 minutes or it might be 40 hours later), it simply disappears and then brings up the loading MJ ...

City Builder

Thanks I'll try that. I should also mention that it's only the Magic Jack drive that has this auto play popup windows, none of the other drives ever popup an autoplay windows just out of the blue.

Thanks, hope this works.

City Builder

Hi, running windows 7 here and I'm not sure if that is the issue, or perhaps another program running on my computer, but every now and then the Windows autoplay window pops up asking me if I want to run Magic Jack, or explore the folders on the K:\ (magic jack) drive.

This is getting to be quite ...

City Builder

Okay thanks,

Apparently it already dropped off sometime last night. It just seemed strange to me, since the $19.95 was charged first (according to the banks time stamp) and then the $1.00 charge came in after that. But since it's removed now I guess theres nothing to concern myself with.

City Builder

I don't quite get this. I extended my license today and got charged the $19.95 but they also then charged me an additional $1.00

What is that extra $1.00 for? Are they scamming for extra revenue (1,000,000 users x $1.00 =...) or is it a legitimate extra fee that they told me they were going to ...

City Builder

Yup, was using the right MJ phone number and password. What was producing the server error must have been temporary since it's working now.

Apparently, I've got 3 days to extend my license, guess I better go to the bank and put money in the "internet" bank account that I use only for purchases on ...

City Builder

Thanks very much,

Apparently they're having difficulties at the moment:
Internal Server Error

So, I'll try again later. Out of curiosity does anybody know when the message comes up in the advertising panel telling you that it's time to renew, how long does that come up before it's actually do? 30 ...

City Builder

Hi,
Most numbers that I dial offer me a clear transmission and reception, however there are certain numbers that are nothing but problems for the people that I am calling.

The tell me that the line is full of very LOUD static and I have to often call back to them on my cell phone and then they say ...

City Builder

Hi,
On my Magic Jack it tells me that my account is about to come up for renewal and when I click on it, the only options I am shown (after logging in) are to buy a whole new magic jack device and subscribe. I don't need another MJ device mine is fine thank you very much.

So where do I go to just ...

City Builder

Honestly, somebody needs to tell Tech support that before advising a customer to reformat their MJ drive, to walk them through backing up the address book.

I wish I had known before hand that MJ doesn't keep the addressbook stored in My Documents where IT SHOULD BE STORED to preserve it in case of ...

City Builder

Yes, I would prefer to be told here, Im not one for giving out my MJ phone number to anybody I dont know. If that is the only way, then I'll have to wait and hope someone else comes along that might be able to help without needing me to give out my MJ number.

City Builder

It took me the longest time to figure that out. I kept thinking that MJ was dropping my calls and I was getting infuriated with MJ and about ready to throw the damn thing out the window into the pool.

Then one day decided to dial the number with my cell phone to see if it was maybe the whole ...

City Builder

I've lost my contacts due to support telling me to reformat the MJ drive.

I've got a couple of friends that are exclusively on MJ and I don't have their numbers written down anywhere, it was held in the MJ contacts.

Is there a Magic Jack directory where I can try to look up my friends by their ...

City Builder

I'm sure this is a lost cause, however I need to ask since there were contacts and numbers in the MJ contact list that were ONLY kept in the MJ list and not on any scrap of paper even.

During the last upgrade of the MJ software, we had issues and couldn't get the upgrade. I webbed to the tech ...

City Builder

Vista 64bit here, also running from a powered hub (was put on the hub to try to make faxing more reliable as that was a suggested method almost a year ago when I got it).

Anyway, it's working like it should now (minus any upgrade which is fine by me).

City Builder

Yeah I saw this, this afternoon. MJ stopped working on my vista computer due to the upgrade, it kept saying that MJ wasn't plugged into the USB port. I finally gave up and plugged it into my old windows XP laptop and noticed that change.

They apparently must have rolled back the upgrade, or stopped ...

City Builder

You said she asked you to do the upgrade? Is there a way to stop it from occurring, because that's what's throwing our MJ in the crapper I believe. When it tries to do the upgrade it tells me that MJ needs to be plugged into USB which it is.

It was working fine prior to this "upgrade" and the ...

City Builder

enjoythemusic wrote:I FOUND A FIX!!!!!!!

i .

Tried this, got MJ to work on my Win XP laptop fine (probably only a Vista upgrade) so when I copied the folder from the laptop to the desktop, it still fails to startup.

City Builder

MJ Support told me they were refreshing my connection to their server on their end, told me reboot cable modem and router then try upgrade again.

I did that and rebooted computer, when it came back online MJ tells me it's upgrading, then tells me Warning make sure MJ is plugged in USB. It is ...

City Builder

It broke mine today too. Now I rebooted, MJ goes to start then tells me it's upgrading then tells me Warning plug MJ into USB, which of course it is.

I contacted "support" which told me he was refreshing my connection to the MJ servers on his end, told me to unplug cable modem and router, wait 3 ...

City Builder

When I put my mouse over the Vmail indicator, it just pops up a tooltip that says, "VoiceMail". While I don't have any new messages I know that I've got several old ones on there.

City Builder

I have seen mention of a voice mail indicator in some of the post, is there supposed to be one? I have noticed a small grey dot next to the vmail button but it does not change when I have a message????

I think it's flakey at best. There are times that I know I've got vmail waiting and the light ...

City Builder

We recently lost our internet connection, it had been going wonky for several days with on and off service and we thought it was the same for everybody in the area. When it finally gave up the ghost we called the cable company to come out and find what the problem was.

They came out and found that ...

City Builder

After you upload a document, there is something that looks like a red arrow all the way to the right of the file name (at the end of the line) you click that and it will be an option. It will either be an option to setup efax on your documents or it will be an option to send with efax.

I think it ...

City Builder

Well the thing with that is that even though we used to have MJ hooked up to a laptop that did absolutely nothing else that to run MJ, I still had to keep my main PC that I work on all the time quiet during fax transmission.

Mostly however it was only during the intial fax connection. Once it ...

City Builder

I'm now using K7 myself after having the last provider threaten to turn off my receive only fax number unless I pay them $19.99 a month because I received more than 20 pages in one month (dec, 2008) so I went searching and found K7 who has been just as reliable as the last provider.

As far as ...

City Builder

Well, I've been finding lately it all depends on the quality of the line that MagicJack has to use, for example yesterday I couldnt fax out more than one page at a time and that was taking about 2minutes 50 seconds for each page then it would go on to the 2nd page and somewhere around 2 minutes ...

City Builder

I have no way to explain it, however the fax works for both send and receive when I hook up the magic jack to my new gateway computer's usb port.

But... This morning I attempted to fax out just 10 pages to one of our stores, and it would get to about 5 pages and then give up, after that I couldn't ...

City Builder

Pfft. Well Im not even going to try to understand this one...

I recently bought a new Gateway LX6200 computer for work and had no intentions of hooking up the magic jack to the new desktop computer figuring that my laptop uses less power to keep running 24/7 but since this thread was revived and I ...

City Builder

Im also curious if anybody else gets Comm errors when trying to fax out using magic jack?

There are times that I try to fax out and the first attempt will either fail with a comm error 2006 (brother MFC 440CN fax/printer/scanner) but go through when the fax goes to do an automatic second attempt ...

City Builder

What fax machine do you have that is receiving properly?

City Builder

A good portion of our documents are stored on the PC, however there is also a fairly large amount of pages that have to be faxed out on Mondays that are annotated by hand and are print not on the computer.

How would that work with a subscription service?

The way we're currentl working it is that ...

City Builder

Yes, I also tried a simple slimline kitchen wall mount phone (those old style corded princess phones I think they used to be called) but I hear the same tone sounds upon answering the phone with that phone too. Which kind of makes me think that it something that's being sent through the MJ network

City Builder

Update....

Im pleased to say that upon experimenting as a last ditch effort I just found out that these jfx files are nothing more than tiff files. We can now save them to our hard drives as filename.tiff and open them in any graphics program capable of viewing tiff files and view them just fine ...

City Builder

Hi,
I've noticed that when I answer an incoming phone call through the magicjack, I hear about 3 or 5 beeps, like a very beginning of a fax call, where they beep a couple times before going into the handshake.

I don't know if the person on the other end can hear it or not, I've never asked them, Im ...

City Builder

We bought new computers that now run vista 64bit, and when trying to install the J2 messenger that is necessary for us to view the faxes that they send to our email, it tells us "sorry, this program isn't made for 64 bit vista".

Now I know sometimes it's only some minor features that don't work ...

City Builder

The way it's going this month, Im lucky Im not paying for inbound faxes as we've been overloaded with an absuredly large amount of incoming faxes, at least 3 months worth in about 1 weeks time.

The only downfall of the service that is free that I chose is that there is only one area code to choose ...

City Builder

Hi,
I thought this rather odd, but wanted to ask you all what would happen.

While faxing out the other day, I got a popup from the softphone saying there was an incoming call. Not wanting to interrupt the outgoing fax I didn't hit pickup or ignore, I just let it go away. But what would happen if I ...

City Builder

Thanks,
Other than this morning, everythings been going great with it. However this morning apparently a wide area of their service area went down, I dont know exactly how long but it was well over 2 hours here that I couldn't send out our morning faxes and make our morning calls.

Other than that ...

City Builder

Yeah, it just came back up about 2 minutes ago here too.

Faxes are now on their way out, better late than never.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 70 matches

Is it possible to hook up 2 phones to the MJ?

[SOLVED] MagicJack stopped working

MJ no longer working correctly on either computer of mine...

How to stop the Autoplay popup window?

Extended my license but... $19.95 + $1.00?

Poor quality only when I dial certain numbers.

Where do I go to pay my next years bill?

Is there a Magic Jack phone directory service?

Lost Contacts after "Support" had me format the MJ

Re: Voice Mail Indicator

Strange tones when answering the phone

J2 messenger on Vista 64bit, is it somehow possible?

Incoming call notification while faxing out?