magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I have a client I support who had a Win 7 PC and had her MK K1103 plugged into the PC and it was all working fine. The PC died and she bought a new one, with Win 11. I configured it and plugged in MJ, used screen to dial my cell, it worked, I ended the call. Figured it was all set. Well she called ...

I heard that often if the MJ plugs into the home wiring, you can't get the phone to ring. Try agin direct into the MJ. In my case, it was direct, just the MJ wasn't sending the ringer signal (defective), new one worked fine.

Well I emailed Dan about this and got a reply from Rikard Bone. Seems another replacement MJ is on it's way to me, already pre-programmed with my current MJ number. All I have to do is return this MJ when I get the new one.

Once again, very annoying and frustrating that the device has had a problem ...

The test would not ring the phone either. Yet with my other MJ connected to this same computer and same phone, it rings. So I'm certain it's the frickin MJ. I really like MJ but this is the second one I have with a problem. The first one fried 2 USB Ports, (in my hub) and then fried itself. Now this ...

I still have yet to try the test. But I have a single line phone connected directly to the MJ. I have 2 MJ's and I swapped the MJ's from one computer to the other. The problem of not ringing is only with 1 MJ and the problem followed the MJ when I swapped them. So I'm thinking most likely it is the ...

I was testing my MJ and for some reason, when I recieve a call, it comes up on my computer screen, but the phone itself does not ring nor does anything come up on the caller ID on the handset. This used to work. Any ideas?

No VMAIL indication at all here in So. Fla. The only way to know is to call and check. Kinda sucks. Wish they'd get it working properly. Don't understand how they can have the 911 light working, but not VMAIL.

UGH!!! I did the latest update now my MJ won't work.

Error is:

"Please connect to the internet, and double-click here [error 3]"


HELP!!!

My green light for VMAIL not working. Will try the update from the website.

Is there anyway to set the Caller ID Name without using a different skin? Settings on the MJ Skin or at myaccount?

Glad I found this thread. I was going to ask how are you supposed to know if you have a Voice Mail waiting?

My brother-in-law said the VMAIL is supposed to show with green letters, but I don't see that.

Too bad they can't get that working, the red/green 911 indicator seems to work.

I just read thru MJ's TOS. The part about advertisements, what does this mean exactly? I have read people complaining about getting Spyware from their MJ, but I have not seen this problem, nor pop-up advertisements.

Is it referring to the window on the left hand side of the MJ Interface, which does ...

After emailing Dan and Richard, they came by my house and gave me 2 MagicJacks and picked up the one that was fried. I live in the general area of where they are based. So even though I still have to buy a new USB Hub, I don't have to buy a second MagicJack, which I was planning on when my daughter ...

It would be nice if Magic Jack would develop and post a utility that would completely uninstall MagicJack off the computer, removing all files, folders and registry entries that MagicJack placed on the computer. Call it MagicRemover!!!

Yes, when I try that number I get no ring, no busy signal, nothing, just dead-air.

Yes, thanks. Anything on my other issue, with it frying USB Ports. I originally installed direct into computer, that would not work. The instructions tell you if all attempts at a direct USB connection fail, try one on an AC-powered USB Hub, which mine is. As I said, that let it work, but then later ...

My MagicJack FRIED 2 ports on my USB Hub, one last night and now one today. Also the MagicJack died, no blue light anymore. When this last incident happened I was on a call, then the call dropped, MJ had no blue light and a burnt electronic smell from it.

Has anyone seen this happen? Did I just get ...

What's Dan's Email Address? I have an issue I need to address with him.
Thanks!

BTW, my.magicjack.com is not working. I tried to login to check some things, no luck, Internal Server Error.

LikeMagic, I saw your quip about Dan and mistakenly thought that was your name.

Anyway, that recovery link is dead.

Got it working, no thanks to tech support.

I did a System Restore prior to when I installed it and manually removed the .magicfix folder left in my profile. Then I installed it again, this time plugged into a USB port on my AC-powered hub. First install failed, it went thru MagicFix, still no go ...

What does the recovery program do?

Thanks Dan. What is SIP? I've seen this mentioned, and a possible router setting when one has problems. So it might be helpful to know what that is as well.

Magnum, I used 561 when I signed up, otherwise same as you. But it really irks me that the AC List on their site says it's ACTIVE. I'm also upset seeing people have a hard time getting an RMA for this. Now, if my problems can't be resolved, I have that additional hurdle to face.

Is there a list of ...

ATA???

BYOD???

I'm confused.

Got my MJ today. Not very happy. Like some others, installed, have dial-tone, but can’t dial. I get an Error 3, but can’t find anything on their website to tell me what that is, or how to fix it. Tried to call the 888 number which came up during install, it doesn’t ring or give a busy tone or ...