magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Intimmy98

Hello "bnicolet" and welcome to the forum!

I am not clear as to the exact details you are looking for, but I am happy to give it a try. I too use XP SP3. The original post here is from fall of 2009. I just mention this as MJ has dramatically changed the dongle's software since then. I believe it ...

Intimmy98

*Edit*

Good evening;

I had posted a response earlier then found out it would not work with Win 7, My apologies if you saw that previous post already.

You might take a look here for some info on dealing with Win 7.

http://www.dslreports.com/forum/r23885186-LUCKY-YOU-Update~start=20

Hope this ...

Intimmy98

Good day Jim,

I apologize for not getting back to you sooner on this.

Sounds like several things are occurring; One is the available bandwidth your ISP provides you. I know from my experiences with cable internet (I had used a Qwest DSL a while back and had similar issues), that when more user's ...

Intimmy98

You are welcome Jim!

Ok twist my arm, removal of the haystack is mandatory! :lol:

One more item for your consideration (like you really desire another), power issues. I forgot to ask but do you use a powered USB hub plugged into USB 2.0 port on the back of your computer system? Err make it two ...

Intimmy98

Jim;

First off, sorry to hear you are still working this issue. I know you are frustrated.

To rule out that your MJ is having issues and not your system, have you tried it on another computer with a different internet service provider (like a co-worker, friend, neighbor, etc.)? If you do please ...

Intimmy98

Hello KarenC, welcome to the forum!

You might try setting "Endpoint Independent" for both UDP & TCP endpoint settings under the "NAT Endpoint Filtering", then test to see if it resolves your issues.

As Joe mentioned, it is always a great idea to check for firmware upgrades, especially when you ...

Intimmy98

Back up and running from SLC server!

Intimmy98

Just tried to dial out and got fast busy. Incoming gets a "all circuits are busy". My server is in Salt Lake City.

Nationwide... humm

Intimmy98

Hello SCFredV, welcome to the forum!

Sounds like you've had more than your share of headaches for sure! I am guessing you've probably already checked for the latest firmware updates for your router and also applied the latest and greatest O/S updates via "Windows Update". I do not know if you have ...

Intimmy98

Sychron;

The task kill method Joe mentioned (Thanks again Joe) is a huge time saver since the last 'Lucky You" swamped the dongle disconnect process.

I use XP SP3 but it should work for SP2 as well.

Intimmy98

hsweiss,

Sorry, I just saw another post you made and you answered my question.

So changing proxy resolved some big issues. Good to know!

Intimmy98

Great point for sure hsweiss.

I went through several routers tweaking router channels for what seemed like an eternity. In the end though oddly enough moving the silly phone did the trick. A D-link I had was horrible on most all channels, so for giggles, I pulled out an older Netgear b/g I had and ...

Intimmy98

Howdy gots2go;

How close is your phones base station to your computer? Just curious because radio interference from computers does mess with cordless phone systems. I am using a 5.8GHz vTech and noticed big improvements after I switched to a longer cord and moved the phone further away.

Intimmy98

Hello "qpribyl", welcome to the forum! Please bear with my questions as many things could be at play here. If you can provide a few more details it will definitely help us narrow down the issue(s) at play.

- Which operating system are you using and do you have the latest updates?

- What type of ...

Intimmy98

Hello m411, welcome to the forum!

You might bookmark this link http://en.wikibooks.org/wiki/MagicJack. A user of this forum gathered many of the best available fixes into a comprehensive one-stop location for all things MJ. There is some great info on there. Also, check out the "Search" feature for ...

Intimmy98

Hello again Barb;

Glad to try and help! I wish you much success in resolving your echo. Please keep us posted on your progress!

Intimmy98

Hello "Barbsplace" and welcome to this forum!

Unfortunately, many things can cause echo when it comes to the MJ. I will list some of the items I have experienced along with some fixes I have tried. Some of these fixes are more involved than others, so perhaps try the simplest first. Also please ...

Intimmy98

You can also try moving the phones base station further away from your computer by using an extention line (20' or so is good) from the MJ to your phones base unit.

Hope this helps

Intimmy98

Athanasian_Creed;

Your a great sport for sure! Sounds to me like you have discovered you do in fact have plenty of patience, and obviously lots of nickels too! :lol:

BTW, sorry about any unintended damage to your eyes!

Which brand of router are you using and have you checked the manufacturer's ...

Intimmy98

Sounds like you may need more tweaking of your Windows Firewall settings and/or Router settings.

I am not sure which router you use. You might try to "Search" this forum with your router brand listed as the query and see if something specific comes up.

I recall creating an exception in my Windows ...

Intimmy98

BTW Ray, welcome to the forum!

Some routers do create their own sets of issues. There are so many variables at play here.

I am not sure you have seen this info before, if not you might save the link as a favorite as it is chock full of MJ info, tips and tricks. http://en.wikibooks.org/wiki ...

Intimmy98

Try the "My" link provided on the softphone just below the MJ "status area" and above "End" call link.

Here is the web address: https://web08.magicjack.com/my/login.html

Sounds like Joe is doing just fine... by himself!!!

Intimmy98

To answer your last post: UDP port 5060 and 5070.

See the FAQ section of the link below, as some very helpful info on the MJ was compiled by users of this forum. I have often refered to this info for a better understanding of how the MJ works with my system and have also found some great ...

Intimmy98

You might also take a look at a post I made a while ago, as I had similar problems when trying to get the MJ to work with my XP SP3 system. http://www.phoneservicesupport.com/magi ... t7695.html . Scroll down the page and you will see my post.

Good luck!

Intimmy98

Hope I didn't scare Linda off with my posts? Sure would like to help if possible in getting her MJ up and running.

Intimmy98

You might also take a look at a post I made at this link http://www.phoneservicesupport.com/magic-jack-won-t-start-t7695.html .
If you scroll down you will see the post.

Often the solution can be as simple as making sure you are not using the short USB cable that came with the MJ and that the MJ ...

Intimmy98

Hello Linda, welcome to the forum!

Can you please provide us with some more information?

Which operating system/version are you using? XP, Vista or 7
Do you use a router? If so which brand?
Type of internet connection; cable, dsl, etc.
Are you trying to us the MJ via hardwired or wireless ...

Intimmy98

I think it's that halo coming off that's making that 'w' stick...

Intimmy98

I forgot to mention "welcome" to the forum!

There are some awesome folks lurking around in here for sure. When I first posted I was offered this tip from another user. It is a great one so I will pass it along! Make sure to utilize the "Search" feature really well before posting questions to the ...

Intimmy98

I forgot to mention "welcome" to the forum!

There are some awesome folks lurking around in here for sure. When I first posted I was offered this tip from another user. It is a great one so I will pass it along! Make sure to utilize the "Search" feature really well before posting questions to the ...

Intimmy98

Hello shardman1;

Just tossing out a guess, but it sounds like the Autoplay settings have been disabled or modified. I use XP Pro myself, however I recall seeing several Microsoft articles relating to to the Autoplay settings and Vista. Vista has more user defined control over the use of these ...

Intimmy98

No, I didn't miss that part. I just didn't have enough of the "juicy juice" on hand last night, to take that issue on as well. :lol:

I was hopeful that since Father Luke came to this forum seeking assistance, that perhaps he might also find some extra patience and work our suggestions towards ...

Intimmy98

Father Luke;

For your consideration.

I have noticed with my MJ that typically after plugging it in, the program executes, the soft phone comes up and it initially indicates 000-000-0000, until it receives my account info from my MJ's proxy (ie. contacts, call logs, 911 info, etc.). Yours ...

Intimmy98

Joe is correct that a powered USB hub can help.

I experienced the same (background music/voices/dropped calls) on my end of the call or vice versa.

The easiest thing to try is moving your telephones base station farther away from your computer. Next is to make sure you are not using the short USB ...

Intimmy98

Slimsjim,

Your welcome…sort of? I am happy to hear that you got your MJ working and bummed that you have a few casualties to deal with.

A possible fix for your CD drive not being recognized:

While viewing the Device Manager, start at the top and work your way down expanding (+) each category ...

Intimmy98

From what I have gathered from MJ's site, Linux is currently not a supported OS. If you look in the FAQ's on www.magicjack.com there is mention that Linux will be supported soon (1st Qtr 2010). Whether or not this will actually happen remains to be seen.

[EDIT]

My goof up,

I was thinking you were ...

Intimmy98

Please do let us know if you do find the real culprit.

For some reason, I keep circling back to Sandboxie as a possibility in that as I understand it, MJ utilizes IE's interface in it's design for displaing ads. But one would think this would be more of an issue after the MJ has installed ...

Intimmy98

I've never used Sandboxie, but if it works the way I think it does, I wonder if it is not allowing the MJ to install where it was intended. Just a thought.

Intimmy98

Hi there.

I am not sure this will apply in your situation, however it is worth mentioning since it sounds oddly familiar.

I ran into an issue getting my MJ to initially be recognized in XP SP3 (OS Hang/reboot) because of a conflict between the MJ and Nero Essentials 7. Roxio's suite of software ...

Intimmy98

Joe;

Thanks for your time digging into this pesky new issue with dismounting the MJ as this does the trick!

Intimmy98

Hello;

This link is to an older discussion on using QoS. It may help?
http://www.phoneservicesupport.com/voice-quality-t3803.html

I had similar quality issues.

The information I am including below is from another post I recently made on this topic in an effort to help someone. There are so many ...

Intimmy98

Works great with my Vtech (mi6889) 5.8GHz with answering machine and 4 handsets. Caller ID displays incoming (number only) unless caller is pre-stored in the Vtech's directory which is shared by all 4 handsets.

Intimmy98

Are you by chance running Nero or Roxio software on the system that is having issues?

Intimmy98

I have used XP SP3 since it rolled out. Prior to this last "upgrade", I had no issues in safely dismounting my MJ either. This upgrade was indeed a surprise.

freesytlegreek, SP3 is worth the time to install with all the Microsoft fixes it addresses but may not help much with our dismounting USB ...

Intimmy98

As a temp fix until MJ can get onboard with this issue, a possible method of saving some considerable time with the whole mount/dismount of MJ's USB dongle (at least in XP), is to go into MJ's softphone and use the "Restart" feature located under Menu, Advanced Users, Restart.

Hope this helps!

Intimmy98

That is great advice sabresfan!

andreal, one thing I forgot to mention is to run "Windows Update" if you have not already done so, via Internet Explorer's "Tools". Select "Custom" to see if there are any "High Priority", "Hardware, optional" or "Software, optional" updates that your system may ...

Intimmy98

I am sorry to hear that. For the benefit of anyone else reading these post...

Which operating system are you using?

Is this a laptop or desktop PC?

Is your MJ loading up properly? In looking at the soft phone display on-screen, does it contain your new phone number, contacts list, 911 location ...

Intimmy98

Joe,

I appreciate your positive comments!

I look at things this way: I came here when I needed help, so perhaps in some small way, I can return the favor to someone else that's in the same boat. I can't tell you how much I appreciate the time and effort that has gone into making this site "THE ...

Intimmy98

Hello again,

I am sorry I am not someone else. But your situation sounds exactly like the first one I encountered. My phone worked for exactly 24 hours, then nada.

Did you receive and respond to the link within the confirmation email from MJ?

A USB hub is a USB 2.0 device that you can plug ...

Intimmy98

Hello and welcome to the forum.

I too am a recent "Newby" to this forum but thought I might be able to offer some insights towards a possible solution to your problem.

I use an older MS Windows XP (SP3) system with a cable modem so the following items pertain to dealing with XP specifically. If ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 51 matches

Re: Magicjack won't start

Re: Outgoing voice quality degrades over time

RE: latest upgrade 3-2-2010

Re: Windows 7 and Sleep