magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

mwCT

Glad you got it working.

Thin clients are kind of special - many of the things that are normal and are normally updated are not normal or updated.

mwCT

In my case the softphone registering worked, getting contacts did not work, and when I tried to use the browser, it complained. So I figured the mj website no longer trusted me in its current configuration so I got the certs, and then everything worked.

Understand if you call up your IE browser ...

mwCT

I have Wyse 9400 series and I didn't have the need until this issue. If you did not get a certificate error then your issue is different from what I observed.

mwCT

My experience has been no reply. On several occasions chat informed me "Engineering" would email me when my problem was fixed (it takes time to get to this point) - it was up to me to discover it. To close the loop I've informed chat it was fixed and was thanked. I doubt if they care but it's good ...

mwCT

Figured it out - when I clicked

Menu --> Advanced Users --> My magicJack

the browser complained wanting a certificate. Looks like mj changed (updated) the cert.

Installed VeriSign Class 3 Public Primary Certification Authority - G5 with certmgr.

Works.

mwCT

I tried to solve it with chat. Regrettably, I had to leave before it was solved. I have the problem on an older thin client. When I try it on a regular (updated) PC it seems to work fine.

mwCT

Still not contacts. How about you?

mwCT

Perhaps the MJ server is down.

mwCT

Today I was in a call and some voice was garbled, so I checked what ports MJ was using - 5070 (class highest) and 7460 (class low). Since my rules were based on guidance greater than 10000 for the secondary port I had issues. Does that mean the L7 rtp rules are the way to go since MJ may be ...

mwCT

I believe the screeching is the CID. This is good.

mwCT

The way I take the edge off some of the MJ aggravations is with windows desktop from sysinternals. That way the pop ups will not interfere with normal business.

mwCT

I took a look at my "new look" account details and scrolled way, way to the right (thank you spc) and saw my ported number is called "U.S. Phone Number - Transfer In". Hmm... So I scroll further to the right and what comes into view? A status column with an "Expires" date. Hmm... So I clicked on it ...

mwCT

I had a similar problem before MJ Engineering did something magical. It turns out the phone rang but there was no incoming voice. Once there was incoming voice, the answering machine picked up.

mwCT

I see. Did you uninstall with mjRemover and USBScrub? The first one purportedly does a better clean of the registry and the other will clean up the USB related entries - these may be scrogged.

Do you have a recent restore point?

R/
Mike

mwCT

Sounds like a permissions issue. If I were as lucky as you I would do a complete uninstall - uninstall followed by using those MJ uninstall tools (e.g. mjRemover and USBScrub). Once uninstalled you may be able to do a clean install.

Did you stick the MJ in the hole while not logged on as admin ...

mwCT

Are you logged on as an administrator?

mwCT

The 3 numbers that I could not call are working today, cause unknown. Perhaps the MJ engineers will email me that it's working, maybe not.

mwCT

The 3 numbers that I could not call are working today, cause unknown. Perhaps the MJ engineers will email me that it's working, maybe not.

mwCT

On earlier generations MJ installs 2 drives. The "second one" reportedly has a (removable drive) folder called X:\magicJack.

I do not have that. I searched on the folder name and found:

C:\Documents and Settings\Administrator\Local Settings\Application Data\magicJack

Is this the folder where MJ ...

mwCT

Understand there are 4 generations out there. Previous generations had something /scf _magicJackPersonalDataRoot could point to. Does Gen 4?

mwCT

Ran into voice quality problems as time when on.

mwCT

If I understand correctly, you have an MJ (not MJ+). You logged on on your PC as an administrator and plugged it into a USB port, and went through MJ registration. Now you are registered.

Is the softphone is up and running?

OBTW, what OS are your running? Router? Personal firewall?

mwCT

I took the guidance of redpepper, created a batch file called mjRestart and scheduled it daily using schtasks, hoping a periodic restart would would help with what appears to be a memory leak.

Not wanting to wait until 0300 to see if it would run properly I executed:

schtasks /run /tn mjRestart ...

mwCT

Thank you. Does MJ terminate gracefully? Some processes will not terminate properly and can lead to instabilities.

mwCT

What happens when MJ says MJ is dead (e.g. you cannot replace a broken dongle), long live MJ+ and you still have 5 years on your MJ?

mwCT

Another piece of information. Found another number - I know 2 out of the 3 use AT&Ts Privacy Manager. It's basically a fancy answering machine. Perhaps MJ is not using the right protocols, or the Privacy Manager is using old protocols?

mwCT

Sounds like they are making the MJ competitive with the MJ+. Or maybe they need the cash?

mwCT

Are there other command line arguments? I would be nice if one could restart the application, e.g. schedule "C:\Documents and Settings\YOURUSERNAME\Application Data\mjusbsp\magicJack.exe" /restart

mwCT

I noted on the web some have issues with CPU spiking when not in use, and sometimes it's related to older generation MJs. Under normal not in use conditions mine spikes to a couple of percent (low power cpu) every 4 seconds or so, and I've noted times when it was spiking to 50% or so (when not in ...

mwCT

Perhaps the mj install clobbered your settings. Are you able to use IE? With a little luck all you will have to do is delete your temporary internet files.

Check out:

http://www.ctimls.com/Support/KB/How%20 ... xpress.htm

mwCT

From the TOS you need to register. When you got the new dongle, did you register? A while back, when I got mj and registered, I recall entering the 911 info. After that I received an email of confirmation and it was available on the soft-phone. I suppose you cannot click the 911 box (pick list) and ...

mwCT

Check out

http://www.magicjack.com/intl/en-ca/tos ... wuC5IGwX0Q

mwCT

Your account on the MJ website.

mwCT

FYI.

http://www.phoneservicesupport.com/outb ... 11779.html

mwCT

I am not sure I understand the question, Does it (static IP) benefit magic users in the quality sense?

QOS will give traffic with certain parameters (that you specify) priority over other traffic (at their expense). Some parameters work well. Some require more router cpu time than others (e.g. L7 ...

mwCT

Additional information: both numbers are AT&T (prior SNET). I can call other numbers in the exchange.

mwCT

I've notice that on an mj restart it sometimes takes a few seconds for it to show up. Before I registered 911 it did not show up. Have you tried re-registering your 911?

mwCT

Based on the message, your are supposed try it again or call the mj operator for assistance. Has anyone tried this? How does it play out?

I have the same experience. They can call me too, which is a good thing.

It seems there is a lot of setup that mj has to do to make it work. They've been around ...

mwCT

Who is it? This is a very poor policy and does not buy them anything except unhappiness.

Are you using a personal firewall (e.g. Windows Firewall on your PC) or a firewall on your router?

MJ has to open a couple of ports for it to work. If something is blocking it; could cause [error 3]. There is ...

mwCT

Dynamic IP addressing is quite simple - kind of plug an play. Very little admin. In a sense it is more secure because what you are assigned can change each time you log on. If you need to know what the address is and you do not want it to change, static is better. For example, if you have a printer ...

mwCT

There are 2 numbers, in the small set of numbers that I call, that I cannot complete. One is 203 and the other is 860 in the (same town). I know the 203 one is AT&T. Both can be called from my Verizon Cell. I am able to call other 203 and 860 numbers, no problem. I was AT&T until porting to mj.

I ...

mwCT

I tried to run 1.8 with mono instead of .NET because I can't install .NET. It ran without any errors at 100% CPU utilization for a long time - I guess it was busy. How long does it take to execute on a normal system? I got impatient and killed it.

It's possible that a TC registry is a little ...

mwCT

I've utilized mono to run .NET programs on a TC. You can install it on your TC with the write filter enabled (the install will not be permanent on the TC but it doesn't matter). Pick an install path to a USB drive on your TC or network drive, so mono will be there long after you've restarted your TC ...

mwCT

You can configure your mj+ to use a static IP address from your account page - that is where they keep the magic, I suppose.

I did a quick search and found a link you may be interested in: http://skycoast.us/pscott/archives/000079.html

mwCT

When you say you would like to assign an IP address to the mj, is your mj a network device or a usb device? A mj+ can be a network device but a regular mj cannot. Mj will utilize the address of its pc host. You can assign a static address to your pc with windows - try a search on something like "xp ...

mwCT

What kind of router do you have? Does it support static dhcp? If it does get your mj's mac address and assign a static dhcp address outside your routers dhcp range. For example, if dhcp will grab an address from 192.168.1.100 - 192.168.1.150, assign something like 192.168.1.50.

mwCT

Also, disable DHCP on all your WRT54Gs except the one with the WAN connection (your gateway). You shouldn't have more than one box handing out addresses.

mwCT

If you do only put the NAT/QOS on the WRT54G connected to your WAN/Modem. Recommend you utilize the others as switches (e.g. LAN to LAN) (on the same subnet).

mwCT

This works quite well (Tomato default with MJ Box rule) with a conservatively set outbound limit and inbound set to None (you cannot control inbound; don't forget your ISP is shaping for you). All the torrents fall to the bottom. It's a fair.

Outbound Direction
Match Rule Class Description
TCP
Dst ...

mwCT

I worked with the chat line day after day. After you do everything they suggest they escalate until they call engineering. They refused to provide a solution date. I was lucky - it took about a week.

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