magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Matt9876

Most Internet providers allow more bandwidth in the Download direction than upload, In this case the incoming voice sounds good but outgoing voice will chop or be broken.

Possible solutions are,

Increase Internet bandwidth if possible.

Use QoS firmware on router known as tomato.

Set MJ+ to 3G ...

Matt9876

MagicJack hate them or love them them is based on that same patented voice circuit that VocalTec started with in 1994.

The hardware linage is as follows VocalTec USB Internet Phone,TigerJet USB then MagicJack USB devices.

No they did not invent VoIP but they sure came up with a practical hardware ...

Matt9876

I can't guarantee it will work for you but, when I tested it 911 worked fine they even roll a patrol car past the home.

If you plug in your MJ / MJ+ device in a USB port of on a Internet connected PC or MAC, at the bottom of the Dial Pad is the 911 indicator if it is green or yellow your most ...

Matt9876

MJ to MJ+ number transfer is easy to do during the registration process.

The registration process involves plugging the MJ+ into a Windows or MAC USB port on an Internet connected computer, Your current MJ machine should work OK for this registration process.

Once you finish the registration ...

Matt9876

a. will not be able to use my fax in the future, and
b. will not be able to use my corded phone during a power outage

Have you run across any other irksome or troublesome issue(s)?

Dan

Some fax machines work with MJ my HP all in one deskjet printer does an OK job for faxing.

A small UPS ...

Matt9876

MagicJack have their own prepaid international phone minuets plan, no doubt they block access to other prepaid/card providers for that very reason.

Matt9876

Hard to believe a USB 5 volt 500 Milliamp device could actually catch fire.

I will take you at your word and place mine in a metal box of some kind.

Thanks,

EDIT: Just noticed the April Fools part, Good One !!

Matt9876

radunn wrote: Since my dsl modem only has the 1 ethernet port could I use a 2-4 port ethernet swtich to support MJ?

Just get a 4 port Linksys router, the word switch scares me since most are half duplex and full duplex is what you need for good VoIP phone calls.

Matt9876

I would plug directly into the WB or into the wireless router I have or can have connected to it?

No the original MJ needs a computer operating system like Windows XP or above or OSX on the Apple platform.

The MagicJack PLUS will function with a direct Ethernet connection after you register it ...

Matt9876

I would not recommend it to anybody as replacement for regular phone service, but at one time I did used Hugesnet sat service and a Vocaltech USB phone to save on long distance.

It is more like using a walkie talkie than a phone, Thats if it works at all, the rules may have changed but at one time ...

Matt9876

I've never gone overseas but here in the states MJ works great on most hotel/motel wi-fi systems.

Matt9876

I found out that the time on the MJ+ comes from a server in Palm Beach County Florida, That puts it in the eastern time zone.

Still waiting on a big update for the MJ+.

Matt9876

MagicJack is a voice over Internet protocol device or VoIP for short.

You must connect it to a router or Internet connected computer via the USB port to make phone calls.

Matt9876

Unfortunately this is a common problem with certain routers,This forum contains the information you need to port forward your router and put the MAC address of the MJ+ into the DMZ.

Matt9876

My vote is Cisco /Linksys, Plug and Play.

Matt9876

I hope they get it fixed soon but my gut reaction to this is it could go on for quite some time till they get the correct tech on the problem/issue. :(

If this same server stopped connecting calls they would be on it in a hot minute, but a missing .wav file or badly set volume control is going to ...

Matt9876

I understand they have but it did not give a resulotion to my question if it was corrupted or a wav deleted how do I fix it..thanks

Since it's on a YMAX / MagicJack server reporting it in the type chat help support is the best bet to get the trouble report to the correct tech and him/her fixing ...

Matt9876

http://www.phoneservicesupport.com/no-r ... 11948.html

Already two threads on the same thing,the problem is not on your end. it is likely a bad call connecting server causing the no ring, somebody erased a .wav file or it became corrupted.

Matt9876

I have a low priced unpowered GE wall phone that has battery powered caller ID display, This phone performs well with MJ and MJ+.

With a backup power source (UPS) on my MJ+, Cable modem and router this phone has proven itself to work reliably long after the power goes out.

Matt9876

http://www.phoneservicesupport.com/magi ... html#76884

Matt9876

You most likely did the right thing by contacting support. If your report makes it to the correct tech your problem may get fixed in a few days.

Sounds like a setup issue with a call connecting server.

Not that it means anything but I just tested a call to my MJ+ and it rings between the actual ...

Matt9876

Sorry, it has always been 10 digit dialing with MJ & MJ+ devices.

XXX-XXX-XXXX

The auto dialer in my V-tech phone helps.

Matt9876

Mine works just fine, When I hear the phrase chop,garble or disconnect it is almost always the Internet Service Providers fault or no QoS on the router causing the problem.

Bad Internet Service will suck all the joy out of VoIP phone calls.

Sorry you are having problems.Mine has been good since ...

Matt9876

The version #2.0.6073.4252 of this upgrade has been the same since Oct 2 2011, they are working on a major update for the MJ PLUS unit, this isn't it.

Glad you fixed your problem.

Matt9876

mjplus2000 wrote:I'm using a Vtech 6.0 and it works great.

+1

Matt9876

It's MagicJack blocking the call,but it's only supposed to happen to incoming calls that lack caller ID information.

Matt9876

A studder dial tone is a flag that you have voice mail messages waiting.

or your MJ is going bad.

Matt9876

Yes turn on push notifications for the MagicJack app and check my magicjack.com for the settings on your devices.

IOS 5 upgrade makes it easy to activate push notifications on just the MagicJack app.

It really works good at my location on Wi-Fi.

Matt9876

I have good service from both my MJ/MJ+ devices, the MJ+ works as good as Vonage except for no voice mail indicator.

Me and the wife also have a cell phone as backup, no land line since 2006.

Matt9876

I do not have solicitor problems with any of my phones, all my phone numbers are listed in the do not call registry.

Matt9876

1.Connect MJ+ to the computer (via USB) and adjust the volume controls in the softpad.

2. Get a powered phone with a volume booster/speaker phone or try a different brand phone like Panasonic,V-tech etc...

Matt9876

I think the link is at the bottom of the main MagicJack.com web site.

Customer care/live agent.

Matt9876

I would start checking all phone wire connections,try connecting that one phone directly to the MJ also try this with a new or different phone.

In another thread low volume was fixed with a new Panasonic phone, I personally have had good luck with V-tech phones.

If all else fails exchange your MJ ...

Matt9876

If your MJ+ works connected to the USB port of your computer and not the Ethernet connection 99.9% of the time it is blocked settings in the router, the other .1% of the time it's due to equipment problems like cables,connectors or a bad MJ+ device.

Matt9876

Faxing is really hit or miss with MagicJack

My brother fax machine won't work at all with the MJ+ but my HP all in one deskjet printer does an OK job for faxing.

MJ is a multimedia device and works better with certain phones and modems better than others.

Matt9876

A word on faxing,setting the MJ+ to normal (not 3g aircard) in the softpad before moving the PLUS to stand alone mode helps with faxing.

True broadband Internet like Charter cable helps with faxing.

The modem in the Fax machine makes a big difference as well, with MJ+ service it works OK on my HP ...

Matt9876

A couple hours ago I would have said no way but someone found a way to change the number after a land line port, I will point to the information you decide how to configure things.

Please report any success you have, Inquiring minds need to know.

Last post from me contains the information.

http ...

Matt9876

Gary49 wrote:Matt9876-Thank you for this posting.

You are Welcome, This also helped a buddy of mine get his PLUS working on a D-link router.

Matt9876

This fix was offered by another user (shleets), first I've heard of anyone changing the phone number on the Apple MagicJack app.

This deals with correcting the phone number on the Apple Iphone/Itouch app after a number port.

Well I figured it out and it does work, Here's the info that everyone has ...

Matt9876

Steve I agree with you 100%.

Every one needs to be aware if you put your MJ phone number into the Apple MagicJack app (registration) it will be permanently linked to that Iphone/Itouch device.

It cannot be removed. it cannot be changed !!

Matt9876

Yes it's long distance to the local caller if you can't find a local area code.

Matt9876

Mine AT&T formally Bellsouth in Tn. took 5 days.

AT&T in Michigan DSL line took 10 full days.

Matt9876

Yes Dan pulled the plug on Magictalk, maybe someone else will give you more details.

Matt9876

This is a fix listed for D-link routers and the MJ+

http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved

All MagicJack devices use the same ports this will give you clues to fixing your MJ.

Normally people can't get incoming phone calls and can make out going calls ...

Matt9876

Something in your computers firewall or setting in your router is blocking ports that your MJ needs to communicate.

Your in the right place to find an answer to your issue.

Search is your friend.

Are you using 10 digit dialing? XXX-XXX-XXXX even for a local call.

Good Luck.

Matt9876

A real good reason to load up years now on the old MJ at the $19.95 year rate. your never going to see service rates that low ever again.

I'm now glad I took the 5 and 6 year subscriptions in the first place.

Matt9876

Quote:excmj

" It's only MJ+ that has the issue.

I believe the MJ service is finicky when it comes to phones."
--------------------------------------------------------------------

MJ / MJ+ are considered a multimedia device and it makes a big difference what brand phone,CID display, answering ...

Matt9876

For more than a year now they have correctly calculated the correct expiration date when adding years to the MJ or MJ+

MJ got put on notice by the BBB for tampering with the expiration date.

Matt9876

It should work but once you assign an Iphone to a MJ number it's permanent , It can not be changed !

You have to get it right the first time you run the MagicJack app on your phones or it always turns into a mess.

You have to activate push notifications for the MagicJack app to get incoming phone ...

Matt9876

You can use an Ipod touch with the MJ app. on wi-fi.

To clear the error you have, connect the ear buds microphone combo and restart the app.

You must OK push notifications for the MagicJack app to get incoming phone calls.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

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