magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

az2008

parisis wrote:do I have to open any ports or allow access to specific web sites?

Yes. The wiki FAQ describes MJ's port requirements.

MJ requires more extranet access than most businesses will allow. You're probably better off using Skype or vbuzzer.com which accommodate HTTP proxies.

Mark

az2008

XandirVGA wrote:I've already visited the wiki, but it doesn't tell me anything I haven't tried already.

It suggests that you post the results of your VoIP quality tests. Did you do that?

Mark

az2008

Nope... Game still minimized...

Is the game really "minimized?" Or, is it switching from fullscreen to "maximized?" (With a title bar, controls on the top right to close, minimize, etc?).

When I run a fullscreen application and a call comes in, it switches to *maximized*. Not desirable. But, not ...

az2008

the moral to this story is to buy the dongle from a retailer. Like many of us have done.

But, then you fall into the gray area where MJ says they don't support the product, you have to go back to the retailer. One user recently ranted about how he fell into this trap, with Radio Shack saying they ...

az2008

If I extend my service when it's up, I'll remember to use the option to generate a single use random credit card number.

If MJ already has your card number, it doesn't make a difference does it?

In the first year or two of MJ's existence they used the credit card number to verify the identity of ...

az2008

JoelIrwin wrote:P.S. - now it seems to be happening on every single phone call -- even when I connect.

My computer froze yesterday during a call. Not sure if it's related to MJ. But, I haven't had a lockup like that for a couple years. I run dongleless. I couldn't unplug the dongle to see if that caused it.

Mark

az2008

So, I see no reason why it would not be possible to cause magicjack to just play the ringing noise in the bg so that I know the phone is ringing (just like the email noise when I have an email) and not steal focus...

I agree. Everyone's said that for 2 years. I just wanted to clarify that it's ...

az2008

Try maximizing a video in Windows Media Player and you will not see it affected. Now try fullscreening a video in Window Media Player and you will see the video switch back to windowed/maximized when you call yourself.

It seems this is a standard "full screen" behavior. Not specific to MagicJack ...

az2008

RolandHazoto wrote:You fail to understand, fullscreen and maximize work completely different.

Ok, thanks. Good luck.

Mark

az2008

MagicBlock doesn't minimize the game, when the softphone rings, the game minimizes and stays minimized. None of the apps I have tried have prevented this from occurring.

It must be something specific to the game. It detects something took focus (and the game minimizes itself)? I just maximized a ...

az2008

I tried MagicBlock, it minimized the game on incoming... And just to be certain, I just tried it again, it's not a 1/10th flash, it straight up minimized my game...

For me, MagicBlock doesn't minimize anything except MagicJack. MagicJack will steal focus for 1/10th second, however long it takes ...

az2008

RolandHazoto wrote:I don't mind it ringing when I have an incoming call, (I kinda need it to) I just don't want it focus stealing... Any thoughts?

For the sake of others who may find this posting in search results, I replied to your duplicate posting here.

Mark

az2008

elbruce wrote:I have two magicjacks, one in Mexico and one in the USA. speach quality is poor on both.

They are both on cable broadband.
I have changed phones.

Are there any software updates or tricks I should try?

The wiki FAQ has a section describing how to diagnose possible causes, and remedy them.

Mark

az2008

[quote="RolandHazoto"but it still switches focus when I am playing a game and the phone rings... Any solutions?[/quote]

See magic Block . It keeps MagicJack minimized, and prevents it from stealing focus when a call comes in. (MagicJack actually does steal focus for a split second, but MagicBlock ...

az2008

But i think that a lawsuit might be beneficial not only for the customers, but also for Dan and the long term viability of the project. It could move it away from something what often looks like a sleazy Ponzi scheme toward a reputable business.

You might be right if Dan's a rational person. On ...

az2008

:?: Neebie question: MJ seemed to work for first 2 weeks, now drops incoming after 30 seconds Have tried different phones, computer at home and same result. Works on out going calls.

See the wiki FAQ. There is a some info about this rare problem related to buggy router firmware (usually Linksys ...

az2008

they kept saying they couldn't find my account, then they ask where I bought it. At this I am through fighting with magic jack. for the 4 months I've been using this thing it cost $30 month with about 30% uptime, I can do better than that with 2 tin cans and a string...

If you're motivated, you ...

az2008

2. You want to sue this company knowing they make basically nothing on thier services, and to be honest with you I think they are doing pretty well with the service considering what menial re-embursement they are receiving.

What cracks me up is that he didn't even bother to do a Google search ...

az2008

hsweiss wrote:Also, search this forum for additional threads on this very same problem for other suggestions.

There's a gigantic write-up on "choppy, garbled voice" on the wiki FAQ.

That might be more staightforward than wading through forum discussions.

Mark

az2008

Patrick: May I know where did you purchase the magicjack?

Mike: Radio Shack

If it were me, I'd say "I bought it from you" and see what they say. How do they know you didn't? I've heard they ask for credit card number to confirm purchase. But, just say it was a gift card which you threw away ...

az2008

I have a magic jack and will be traveling to the carribean. If someone calls me from their u.S. Cell phone, would they be incurred any additional charges

It doesn't matter where you take your MJ. It's always considered to be in the US. Anyone calling you pays whatever their phone company charges ...

az2008

Please never buy magicjack except our official website. We never suggest or recommend buying magicjack from our resellers or other website. We do not provide any guarantee or replacement for the magicjack purchased from anywhere else. If your magicjack stop working or start malfunctioning , then we ...

az2008

But this has been resolved almost 3 month ago. Now there is no such issue about the call length

Are you saying calls aren't terminated at 90 or 120 minutes?

and whenever a user usage their magicjack at a very high rate ( greater than 20 to 30 time as compare to average usage then your outgoing ...

az2008

Do not call registry is a lame duck. It worked great in the beginning, but now nobody cares about it.

"Nobody" is a strong and obviously incorrect term.

You're correct that "some" ignore it. I receive occasional telemarketing calls on my cell phone (and used to on my landline before ...

az2008

Well, such a disclaimer does not mean much and depending on state law he could have a case.

It's only $1.67 per month after the one-time expense of the USB device.

I agree that MJ doesn't advertise the service accurately. It's not as easy or reliable as portrayed. But, the old adage "you get ...

az2008

randyored wrote:So, only MJ could have spread my number.

Blocks of numbers assigned to MJ are public domain. The wiki explains how to discover them.

I received a couple robo calls. I went to the "do-not-call registry," registered my number, and haven't received another for 6-8 months.

Mark

az2008

The wiki FAQ has a section on this topic which may be easier to follow.

Mark

az2008

srvctek wrote:
az2008 wrote:
magicnick wrote:what does the term salt mean.
See: http://en.wikipedia.org/wiki/Salt_(cryptography)

Mark
LMFAO!!! you linked him to the mineral salt!

Sorry. It was the way PHPbb interpreted a pasted URL. I should get in the habit of using the "url" tag.

Fixed.

Mark

az2008

magicnick wrote:what does the term salt mean.

See: en.wikipedia.org/wiki/Salt_(cryptography)

Mark

az2008

bill: why doesnt Dan want us to be able to use our own device (ATA) ??? The sound quality is 1000% better!

It should be obvious that ATA use was stopped because MJ's business model doesn't allow it. Anyone could go to the retail store, buy an MJ, setup their ATA, return the MJ to the store, and ...

az2008

I purchased the unit on 3/1/09. Today is 6/22/09. my system started acting funky on 6/20/09 near midnight. 6/21/09 my system was dead. I purchased a brand new same model and brand mobo and installed it. Booted up fine. Plugged in the Magicjack.. my computer went completely black..

All that says ...

az2008

Ok this Magicjack after 110 days of use fried my motherboard.

How do you know the MJ USB device did that? After 110 days, and not 10?

The USB device draws an unusual amount of power for USB. One person reported that he felt the device burned out his on-board USB controller. It was believable ...

az2008

More importantly, if GV rolls out to more users, I would expect some more really cool apps to follow. Yea!

Care to speculate what this means for Dan?

Many have speculated MJ was just a quick roll out looking for a buyer. Potential buyers were suggested to be Google, Walmart. With Google getting ...

az2008

gideon wrote:If I have anything open, surfing web, checking email - anything - the incoming voice is just plain bad.

The wiki contains info about diagnosing and improving this problem common to all VoIP services.

Mark

az2008

thanks!! I have been having the unloading problem since I bought the MJ. On every instance of the USB root hub the box was checked to save power on the USB. All have been unchecked and the MJ works properly!!!

See the wiki FAQ. It's well known that the pigtail cable and USB device have a poor fit ...

az2008

keepitfair wrote:Further more I believe as a group we are well with in our rights to ask for a rebate.

The Terms of Service say MJ can terminate service at any time without refund. Surely they can discontinue a feature.

Mark

az2008

If that is the case and a cost cutting measure and they are not being forthright or ethical, SHAME ON MJ. (This is just a cynical guess)

Dan has done many unethical and obtuse things. His website used to say "Hurry, 30-day trial offer ends today!" every day.

I could go on and on. But, like ...

az2008

Just did this and my sound quality sounds a little bit better not as much stutter is it my imagination has anybody else done this, any downside to using this setting?????

It would be better to set the priority for magicJack.exe to High (or realtime). See the wiki FAQ for more info.

The problem ...

az2008

I saw an email for a voice message come in, but I'm sitting by the phone and it never rang.

That's happened to me recently. Other times I didn't receive an email, but had a voice msg when I checked. Or, the opposite: I receive the email, but when I check my voice msg it's not there.

I wouldn't ...

az2008

ok, I wasn't sure, I originally had a problem with the call forwarding not working, which mj tech support help me fix. I was under the impression that the mj needed to be connected and running in order for the call forwarding to work

I've had trouble with MJ call forwarding not working too. It ...

az2008

Maybe I don't understand the question. Call forwarding is configured at the MJ user portal (my.magicjack.com). Call forwarding works when you don't have MJ running. It has nothing to do with whether you're running with or without the dongle.

Mark

az2008

vdot, why not produce a free version of your application. You could hijack the ad window in magicJack and serve you own ads to make a little extra spending money.

My concern is: if people start doing things like that which are against Dan's business interests he'll lock down the softphone ...

az2008

Mp3Gamer00 wrote:My source is open to you and everyone.

I missed your original post that you released a pop-up blocker, auto-answer tool. It looks really good. What is "caller-id hide?"

BTW: Is this post the most recent version of your tool? http://www.phoneservicesupport.com/post37240.html#37240

Mark

az2008

Only they are coming from a paid spammer who is dumping the same text singing the praises of MJ on blog after blog.
That's funny.... and sad at the same time.

I clicked on the link provided above . Simply amazing; that's all I can say.

Wow. That's amazing.

Wasn't it Belkin who recently got ...

az2008

That's not correct. Submitting it to the AV company allows them to check out the behavior of the software and the code itself. They don't whitelist your software just because you submit it to them. Their lab
checks it is not doing anything malicious.

The point is, your beta tester said it wasn't ...

az2008

Wrong again. MagicBeans® forwards calls directly...not messing with magicJack's portal website forwarding.

It will be interesting to see how you do that using the softphone. This is the only feature in your original list that I questioned.

Everything else is extremely easy to do using AutoIT (a ...

az2008

MajicBeans screen shots.

Looks interesting. I may have misunderstood earlier when "vdot" said something about call forwarding. I thought he meant it would route the incoming call to another number. Seeing the screenshots I think he meant he'll update the my.magicjack.com portal with the phone ...

az2008

What if I subscribe to a Satellite ISP such as Starband or Direct TV?
Do you think that I would be able to get connected to Magic Jack through that ?
And if so, would I be able to get other Belizeans who still can't use Magic Jack to get connected through me (ex: using a router to create my own ...

az2008

Is there any other way that you might know of?

I can't think of anything. Belize apparently blocks VoIP. The only way to make VoIP work is to create a "tunnel" to create connections through. A tunnel can be through a VPN, HTTP proxy or SOCKS proxy. Or, even an SSH connection to another machine ...

az2008

last I heard from you, it was impossible,

I said some of the features you listed sounded impossible to me. Not all.

and you PM'd me wanting to beta test.

I posted to this forum saying I'd like to see the beta if only to help substantiate your claims. You said I should PM you to request it ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

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Re: Works fine at home . 401 eror at work.

Re: I've tried everything and sound is still garbled

Re: Anyway for gamers?

Re: POOR CALL QUALITY

Re: 30 Second incoming shut down?

Re: Fault Lies with You...

Re: Incoming Voice Quality Choppy

Re: Magic Jack wont support unit bought at Radio Shack

Re: Using Magic Jack Internationally.

Re: There we go!!!!

Re: There we go!!!!

Re: how do I know which version HARDWARE I have for my magic

Re: ??

Re: ??

Re: SALT WAS ADDED TO HASH

Re: WARNING! Magicjack fried my motherboard!

Re: System Resource Hog and Poor Quality Calls

Re: Thanks!!! oldtimercurt

Re: REBATE FOR EVERYONE

Re: Cost Cutting Measure

Re: Setting Proccessor Scheduling to Background Services???

Re: Does the MJ service go down?

Re: question about call forwarding when not using the dongle