magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Bill Smith

The short answer is no. According to a post on this very forum, it would not work with an update MJ did back in 2010 or 2011. MJ+ came out in 2011.

Bill Smith

You could try this link for email support:

https://help.magicjack.com/faq/customersupport/

or this:

https://help.magicjack.com/faq/support/ ... /livechat/

With China, who knows if either of these will work.

Bill Smith

I have never heard of this problem before. Try registering it on a friends computer that is hopefully connected to the internet with a different internet service provider.

Bill Smith

Very strange that some numbers in France can be called, but not others. I assume, of course, that your client has sufficient funds in her MJ account. Can she make domestic calls OK?

MJ can be funny, and not in a humorous way, with some routers. You could experiment with opening various ports, etc ...

Bill Smith

To see any current offers, go to: https://www.magicjack.com

Bill Smith

As I stated previously, try a cheap old router connected to the ISP provided router.

Bill Smith

I also have Tmobile internet and sometimes have the same problem as you, particularly with numbers in the same area code. With the previous cable ISP, this also occurred, so it is not caused by Tmob. Try plugging the MJ into your computer to see if all is OK that way. Unfortunately, I've not been ...

Bill Smith

I also have Tmobile internet and sometimes have the same problem as you, particularly with numbers in the same area code. With the previous cable ISP, this also occurred, so it is not caused by Tmob. Try plugging the MJ into your computer to see if all is OK that way. Unfortunately, I've not been ...

Bill Smith

This has been a problem for years and MJ never has fixed it. My Panasonic phone keep changing to one hour ahead of EST. And when daylight time starts, the phone still jumps one hour ahead. Strange, but the device otherwise works fine.

Bill Smith

Try a different phone connected to the MJ.

Bill Smith

MJ is likely blocked because the ISP wants you to purchase phone service from them.

Bill Smith

Let me state the obvious: there is a conflict somewhere. Simple solution - plug the MJ directly into the router.

Bill Smith

The used router I bought for $6 was about 8 years old. If it still worked at that age, it is likely to keep working and it has.

Bill Smith

I had a similar problem with another device (not MJ) and my solution was to purchase an old B/G spec router and plug that into the router from the ISP and connect the device to the B/G spec router. I found the router on eBay for about $6 and it worked perfectly; problem solved. As they say, your ...

Bill Smith

Download an uninstaller program and use that the delete all traces of your previous MJ install. I use Iobit uninstaller and it works fine for me.

Bill Smith

I suggest you contact Magicjack support and see what they can do to get you another unit quickly.

Or, you could go to Walmart and buy a new one there. But then you'll still have to contact MJ if you want to keep your existing number. And you may very well lose any remaining time on your old unit ...

Bill Smith

I believe that is correct.

Bill Smith

The website shown below has instructions for port forwarding many different routers. Although they try to sell you a program to do the forwarding, there are also instructions to do it yourself. Might be worth a try; just be sure to write down what you changed in case you want to undo.
https ...

Bill Smith

Trying connecting the MJ directly to the modem instead of going through your computer.

Bill Smith

I doubt that MJ would support encryption and don't recall any discussions about it.

Bill Smith

If you want to have multiple handsets and not have the problem you experienced, get a wireless system. I use a Panasonic unit and it works well for me.

Bill Smith

Try the steps listed in the next to last post of this thread; maybe you'll get lucky: https://www.phoneservicesupport.com/i-c ... 12707.html

Bill Smith

Jim - Thanks for informing the forum that the problem was solved.

Bill Smith

I, too, hope they solve the problem. Just don't expect them to directly advise you of that fact.

Bill Smith

What are the odds they will?

Don't hold your breath. The odds of winning the powerball are about the same as MJ getting back to you.

Bill Smith

A formerly active member of this forum developed an app that would use allow use of a MJ dongle with Google Voice. It would require that your computer be on to work and Google Voice may not be available in Canada. Might be worthwhile to check it out just in case: http://www.pcphonesoft.com ...

Bill Smith

I realize that your phone will still ring with what I suggested. Do you expect important calls during your night? If not, then unplug the MJ when you're sleeping for a month or so. That will likely reduce the number of junk calls. I seriously doubt that the spammer is using MJ since MJ's terms do ...

Bill Smith

I do not know the reason this is occurring. A few years ago, I changed my outgoing message to discourage (not block) calls by having the "beep-beep-beep" out of service tones at the beginning of my outgoing voice mail message (available at http://yourhomenow.com/sit.html). These tones are on my MJ ...

Bill Smith

A possible solution:

1. unplug the MJ dongle

2. uninstall the MJ files; use an uninstaller program to make sure everything relating to MJ is removed

3. reboot the computer

4. reattach the MJ dongle

5. wait for the MJ software to reinstall

Hopefully this will take care of the problem. Please ...

Bill Smith

A couple of things to try:

Use a corded handset to see that works with the MJ directly plugged into the router;

Uninstall the MJ software and then plug in the MJ to reinstall the software

Bill Smith

Your number may be in the proper area code, but not considered a local call by other telcos. Just have people use the 1 and the problem is solved.

Bill Smith

The plus is an older model. Both do the same basic thing - allow you to place and receive calls. Walmart carries MJ. Check this link:

https://www.walmart.ca/en/ip/magicjack-go-phone-calling-system/6000191296270

to see if the store near you carries it. At the store, look in the section where ...

Bill Smith

It should work. Plug the MJ into your computer, wait for the software to automatically download and install. Open the software and there should be a registration screen. Once successfully registered, you can then plug the MJ directly into the router if you wish. Good luck!

A friend of mine gave a ...

Bill Smith

For as long as I remember, MJ has not permitted an expired dongle to be transfered to another user. Gotta make some money somehow. If you buy a new one, you should be able to port your previous number to the new dongle.

Bill Smith

The little switchboard idea can be achieved with voip adapters from Polycom (formerly known as Obihai). Take a look at their website:

http://www.polycom.com/voice-conferenci ... pters.html#

and see if their equipment will do what you want.

Bill Smith

Yes. Set up your MJ, get a MJ number temporarily, and submit your port request.

Bill Smith

I don't use the app, so I can not comment on that. I suggest that you leave your phones connected to your existing Xfinity equipment and connect another phone to the MJ. When the Xfinity service doesn't work anymore (because the port has hopefully occurred), make a test call to a friend via MJ and ...

Bill Smith

This situation has been occurring for years with MJ. Calls to some conference call numbers are blocked or a charge imposed by MJ. The number you are trying to call (even though it is a regular number) probably charges a fee that MJ will not pay for. Do a search on this site and you'll find other ...

Bill Smith

I believe that this software is for use only with Google Voice.

Bill Smith

MJ does not take much bandwidth to work well. Multiple devices connected and a slow internet speed is not a good combination. Try disconnecting some devices and see if the MJ works better. Or take the deal being offered. BTW - I used to have 1.5 mbps service and MJ worked fine, but I did not have ...

Bill Smith

Don't have both MJ and Frontier both connected to your house wiring as you could damage the MJ. Once the number is successfully ported over, disconnect your house wiring from the line that comes in from the street, then and only then, connect the MJ to the house wiring. If you have many phones ...

Bill Smith

The only real advantage is that your computer won't have to be on. But then, you'll have to remember, write down, or store in a phone all the numbers you call. My advice: if the old one serves your needs, don't mess with success.

Bill Smith

It never did exist. Internet service was always required.

Bill Smith

The short answer is yes, I know what that is. If you use your MJ plugged into a computer instead of connected directly to the router, you can add names and phone number to a contact list. It is then possible to call people by clicking on their entry in the list.

Bill Smith

Generally speaking, only the number will be displayed. If you are using a phone with an internal database of names and numbers, then the name will also be shown.

Bill Smith

I suggest that you try the MJ before you terminate your existing number. If the MJ doesn't work the way you expect, you can return it. You can always port your number later. Verizon will probably cancel your account once you complete the port, but best to call them anyway to confirm.

Bill Smith

I don't know. Perhaps someone with more knowledge about this subject will have an answer.

Bill Smith

The number displayed is likely spoofed. Instead of answering the call, let it go to voicemail. Try what I posted previously:

http://www.phoneservicesupport.com/bloc ... 13654.html

Bill Smith

Your name will not appear since MJ's numbers are not in the phone book. A couple of suggestions:
1. Send them a 3 X 5 card with your name and number to those you call so they can put the card by the phone (a little, very lame humor).
2. If the people you call have a memory phone, have them add your ...

Bill Smith

I seriously doubt it. Your better bet would be to find a usb wireless adapter. I have one that cost $10, but it only supports XP and later. Do a search to see if a vendor is selling old stock that supports your operating system.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

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